Poor customer service! I received a phone call 4 or 5 days after ordering to tell me that they were out of stock and didn't know when they would likely get them next in. Rather than apologise for the inconvenience and suggest an alternative (our puppy is struggling with the bones and is not eating) in a polite and caring way, They just asked me what I wanted to do, to which I replied... "find another company" which is what I'll be doing. I presume the company are so oversubscribed that they don't need to care about their customers, especially new ones that are nervous about the whole process.