spoke to sarah today who is apparently a manager and she was absolutely disgraceful. accused me of saying something and when i tried to correct her she told me to stop talking down to her. i just couldn't carry on the call with her so asked to speak to someone else. we then established that my delivery instructions had not been passed on to the driver resulting in me not being able to locate the food and my dog going hungry. i have been buying from this place for over two years and not only has the quality of the meat deteriorated over this time but the way i was spoken to was unforgivable. i will be looking for another supplier and advising my friends to do the same. if daf need to locate me my last invoice number is inv38446 sales number so0039105