I have been extremely disappointed with the customer service and would advise you to please think carefully before ordering any DJ related equipment from this company. I purchased a Pioneer DDJ SX3 in April 20. It was the start of lockdown and I thought I would upgrade before gigs were back on. The controller worked fine but after 30/40 mins of use, the platter would became non-responsive. I have since returned the item twice and on the second occasion provided video evidence of the fault, only to be told there has been no problem found. It’s now 8 months later, I have no controller, no refund, replacement or credit - I’m having to seek advise on next steps!