do not order online from them. Phoned to cancel order last week as it had been 12 days without my product arriving. Was told the order would be cancelled and UPS would be contacted to return to sender. UPS turned up 5 days later with the package and I refused it. Speaking to DV247 customer service, they will not initiate a refund until either they get the product back in germany or the legal 14 days from which return was initiated has passed.... which apparently is not when I phoned 7 days ago but when UPS decided to initiate return 2 days ago. DV247 you should really start shipping from the UK and maybe not use UPS.... In the meantime folks go get your goods from Studiospares. Shipped from UK, next day delivery. If I knew that online orders get shipped from germany to begin with, I would never in a million years order from DV247 with all the brexit chaos for goods crossing borders! And honestly, if someone cancels an order because your courier is messing about and that person never takes possession of that product, you should refund immediately. This becomes a matter purely between you and your courier!