Placed an order on the 10th, which I emailed to cancel within a couple of hours. No reply to my emails so I call on monday to be told its too late and my £480 order has already been dispatched from germany) and I should refuse the delivery when it arrives (this turned out to be NOT what I should do) Eventually the items arrive and I call to arrage return labels and for this 25kg parcel to be picked up. I was sent a form and a label and told to take it to post office which I did, and they refused it due to the size and weight. So, i booked in my own courier to get it back to Germany but in true form the item was refused (perhaps THEY didn't fancy paying customs and know they can shaft customers easily being squirreled away abroad) so it's coming back to me Iv emailed, called and nothing helps as I'm no better off than I was weeks ago. No one is going to help Placing an order with this company was the worst decision of mine in years. I'm going to be left with an order I don't want, the cost of return delivery (£30) and an entire month wasted I don't know where I stand legally, but I intend to find out if they don't fix this mess SOON. I requested to cancel the order WITHIN HOURS on the same day on the 10th of Jan, I had no idea id still be dealing with these clowns weeks later