Very quick in shipping product which was well packaged, but unfortunately when it did not work in application, despite reporting within the 30 day period mandated by consumer rights and their own extended return policy they were extremely difficult to deal with. Some emails went unanswered; promised call backs never happened. Physical return process had to be to Germany (despite thinking I was buying from a UK based company) which took betwen 13th Jan and 1st Feb, after confirming returned in good condition reneged on promise to offer the refund stating that it had taken so long to be returned and instead offered store credit but did not have alternative video mixing products (as "primarily a music company" in their own words). My advice is to avoid at all costs. Their customer service is off this planet bad and they really don't care at all (based on several phone calls).