This is the second review i have had to leave about this store , i previously had loads of issues with a subwoofer and after quite a few months of trying to sort out i eventually ended up having to pay half towards a new one. this is under a year ago and lo and behold the sub has stopped working with the same issue (not music stores fault by the way) i have emailed them about 4 times - no response, called them twice no answer and no call back as requested on their auto attendent - called again and the calls just wait on hold for ages and then hang up. really worrying that this seems to be the case for most people now