The worst shopping experience of my life. To add insult to injury, in response to my initial review in Trust Pilot, DV247 now claim that the guitar was ''returned damaged'' and that they replaced the neck out of ''good will'' as it was not covered by warrantee! This is untrue. According to the Consumer Rights Act, DV247 are obliged to replace faulty goods for up to six years. After six months the onus would have been on me to show that the fault existed when I bought the guitar. The truss rod Alan nut, when I came to adjust it for the first time, was quite simply, not in the cavity. Shining a light in, all I could see was a solid wood recess. In my online conversation with James he said the following: ''I also do in-house repairs where possible so the guitar passed through my workshop briefly and I spent an hour trying to excavate all of the sawdust compacted in the truss access...only to find the truss nut had been ground out''. This is obviously why DV247 never raised this as an issue with me. It's worth noting that after three months of never getting back to me, DV247 responded to this review within an hour! To do so, (after one, of many similar bad reviews) and try to imply that it was somehow my fault, and that they were doing me a favour - after ignoring me for three months - before getting around to doing what they were legally obliged to do, should tell you all you need to know.... My original review was: I had the worst shopping experience of my life with DV247 Ltd. I bought a Fender Telecaster Pro 2 from them, which had a serious manufacturing fault. Even contacting them to organise return shipment was a nightmare, and established a pattern that was to continue for over three months: Hours waiting on the phone listening to their (deliberately?) irritating soundtrack, sometimes getting suddenly cut off. I was promised return calls that never once happened. My emails requesting updates were ignored. I ended up going to the Citizens Advice, who helped me draught two letters to make a claim in the Small Claims Court, both of which were ignored. I managed to have an online conversation with James, who I was told was their guitar tech, but who told me that he was 'a sales person'. James said that he had attempted to unsuccessfully repair my guitar before deciding that it was beyond his competence. The Guitar was then sent to Germany. After another frustrating round of attempts to speak to someone at DV247, I was eventually told that it had been sent to Fender in the USA, but when I got it back, the repair slip said that the work had been done in done in Germany! Yesterday, after 3 months, without warning, my guitar turned up again with a new neck. A job that my local luthier could have done within a couple of weeks. I am a professional musician, and rely on my guitar for a living. I was forced to borrow guitars from students. I feel that I have been treated with contempt - that once the sale was made it was irrelevant to them how long I had to be without an instrument that I had paid over £1,500 for. They simply ignored my requests for a replacement, or a refund.