Ordered an Alesis Crimson 2 Drum Kit Ordered an Alesis Crimson 2 Drum Kit. The snare was faulty from first play. Other problems also developed with the kit. Reported the snare to them within a week or so of having the kit. The snare is bespoke to the kit. Nevertheless,1 year and 6 months later still no replacement snare despite many false promises and numerous excuses! Other problems with the kit were put down to Heavy Mis use with excessive wear to all the pads. I have clear evidence to suggest otherwise. This cannot be discussed in detail for legal reasons. I threatened with legal action but still no positive response. I was left with no alternative but to take legal action as they clearly had no intentions of ever replacing anything with the kit! The case is now in the process of being heard by Luton Court. These are a dreadful bunch with no idea about customer after service. I will post the outcome of the case once it has been heard by the judge. My advice would be to avoid these, you may get things slightly cheaper but God help you if you run into an issue with your purchase. It is also worth mentioning that anything you send back goes to Germany with a very very long turn around. What I have had to go through in regards to stress and pure anger and frustration would not be something I would wish upon anyone. Disgraceful company