I ordered a Roland SPD-SX-SE on 2nd May. I understood at the time that these units were in shipment from China and delivery may take some time. Other suppliers said the same thing. The unit was sent from Germany on 23rd June. It arrived at UK customs on 27th June. It is still stuck in customs more than three weeks later. This is why you should not use this company: 1. DV247 appear to have no order tracking system and weren't aware there was a problem until I contacted them. 2. They are unwilling to accept any responsibility for the customs problems and blame it on the couriers. The issues seem to relate to missing paperwork for which they are responsible. 3. Their staff in Romford are doing their best but they are understaffed. As a result no one takes ownership for any of the problems. You are passed from pillar to post with no one taking personal responsibility to sort out the problem. They all blame it on the head office in Germany. 4. Due to the understaffing you cannot get through on their phone lines. My average wait has been around 20-25 minutes. 5. When you phone and are stuck in the queue, there is an offer to get a call back. It doesn't happen. 6. If you try to contact them by email you get a standard 'we are super busy' response and no one responds. 7. When I finally spoke to someone at DV247 they said that around sixty parcels had the same problem as mine and that the backlog was starting to clear. 8. Twenty days ago they said that the customs problems were a priority and had been solved. It is over three weeks since my Roland SPD order arrived in the UK. I'm still waiting with absolutely no communication or update from DV247. I feel helpless, abandoned and very angry! This Roland unit was a present to my son, a professional musician. I'm at a total loss to know what to say to him.