I have had to resort to writing a negative review in the hope this is seen and resolves my on going issues regarding a faulty product. I purchased an item back in in November 2022 with a warranty, by March 2023 through little use I had noticed and experienced a fault for which the item went for repair. It is worth noting that it can take weeks to get a reply from the returns team for which there is a back and forth explaining and evidencing the fault through videos. The item also has to be sent to Germany to be fixed, this took about 2 months, the item was returned and another fault was experienced in the space of months. This again took some time to go through returns, by which time it was August 2023, after having a second repair I wanted to understand where I stood regarding the item and refund policies incase another fault occurred. Come October 2023 I receive the item back and to my despair it had returned immediately with another fault, it took over a month to be told to send the item back for repair and I would receive a credit voucher. I posted this item in November not expecting to receive it back and instead receive a credit voucher. I am now writing this in January 2024 and it has been the best part of 6 straight months since I’ve had a working product, and I am yet to have this matter resolved. Every time I call up I get palmed off, nobody seems to be able to help due to authorisations needed from Germany. I would strongly advise purchasing from a local UK retailer, quite frankly I don’t know how they’re still in business as I’ve been informed I am not the only customer to have had such issues.