Hi There! I made an order just over a month ago and it did take sometime to be delivered to me , but l was checking the movement on UPS app! I was already aware that it would take time for my item to be transported and l am aware of how long customers in Germany and UK are and they are not fast unfortunatly ! I have been purchasing items for years at the Romford Branch via the website or via phone or even taking a day trip to the Romford store which l really enjoyed ! Shame l could not line on the store and play all the instruments they had! So it was very sad to hear that they no longer have musical instruments in store and that that section is not empty and that there is only the customer care office which l guess is closed to the public ! I also remember when they had a small store in Clapham. Which sadly closed ! Now going from experience with my own past employment ! The company had to close stores due the building owners increasing the rent to an unreasonable amount . So l understand why the Romford store has closed , but they still can take orders . I just hope the staff keep there jobs! I want to thank all staff at the Romford and Clapham store for their excellent service and l wish all staff at Romford store the best for the fufure and staff in the Germany Warehouse best for the future ! I hope all customers like myself understand that the current times in retail are very difficult right now and l know DV247 staff will always try the best to help within what they can do! Boarder control is something DV247 cannot control! But Customers will get all of there items eventually! Is customer just have to be patient and not blame DV247 staff for outside influences such as boarder control and delivery services such as UPS! I am very happy with my X2222 usb mixer! Shame theirs was no up to date catalogue! But of course that would add wait to my item for delivery ! I will still purchase musical instruments for DV247. My personal opinion is DV247 is the best store and warehouse in Europe ! And l will continue purchasing items from them! Best Regards - Tim @ IRONIKAS MIND ( The band and studio)