DV247 sold me a bass. It came with a gig bag which broke when I took it out of the house for the second time (about 8 months in to owning it). I thought I would ask them if this fell under warranty as it was the supplied bag which failed (the strap came away dropping the bass to the floor). They initially agreed it was a warranty refund and their policy is when an instrument cannot be repaired, the customer can have a choice of a refund or exchange. Once I had sent them the instrument, they decided it broke because of my fault (even though they initially agreed with me that the bag was not fit for purpose), and refused to give a refund, only a credit. This is against their own T&C policy with regard to this but on pressing them, they said "Management had made their decision". Now this took so long, I bought another instrument from somewhere else so a credit is no good to me and if I bought something and sold it, I would lose money. DV247 (aka the Musicstore) should not be trusted and if you expect a refund from them, manage your expectations. the lesson here is Poor Quality goods, Poor quality customer service and I only give 2 stars not 1 because a credit was offered. I would have been much more generous if they had offered a refund as per their own policy. However, they don't even follow their own policy! I have contacted Trading Standards about this, investigation is ongoing, as the Music Store clearly are not interested in helping and not interested in their reputation going downhill either...