I ordered a digital piano (advertised with free delivery within the UK) and then was contacted several days later by the team with the following, "I write you about your order, you have to pay the delivery, so the full amount will be 716euro. let me pls know if you will go for the order." No explanation, apology - nothing. I called the helpline and spoke to a very patronising lady who hardly gave me a minute to dig out the email with my order number on and then proceeded to tell me that it had to go freight so there would be an additional £30 charge. I asked why a store specialising in musical instruments, namely pianos, wouldn't have thought of this and noted it upfront but she really didn't care. Cancelled my order and shopped elsewhere. Would not recommend at all.