Never Ever buy from this company. Worst experience of my life, and I purchase regularly from online music stores. I just wish I had never stumbled across this company. I purchased a Signature model fender stratocaster from, only to find on arrival it played/sounded absolutely terrible. First port of call email the company to tell them, no reply. Email again no reply, 3 emails no reply. Telephoned and finally got through to speak to someone, great I thought. Wow was I mistaken, I'm greeted with the most Rudest woman I've ever spoke too, telling me I should not have taken the guitar to a friend guitar technician for his opinion, also I should of not raised the saddles to attempt to stop the fret buzz, "with the allen key supplied by Fender". As this invalidates your warranty. Now to make matters worse they, then tell me to get another guitar replacement I have to buy and pay for another "£1800", then return the old one and upon them receiving it back i could get a credit. Now this is something I've never heard of in my life, I asked would you buy a brand new car, and if it was faulty return it and expect a exchange, or expect to fork out another £20k and then hope you get the money back when you take the faulty one back, their answer was it's a matter of affordability. So what they are saying is unless you can afford to buy the item you are buying twice, you can whistle for a exchange. Honestly folks, stay well away from this company. Never ever will I use them again, and will be writing to report the company. As this surely must be against consumer rights, and just cannot be right. So remember before you purchase from them just make sure you can afford to buy the item twice.