Have spent many thousands of pounds with DV247 over the last ten years, my most recent experience has meant that I will never shop with them again. I returned a Nord Stage 2 keyboard for repair under warranty. After being assured that repair would take around six weeks, I eventually received the instrument six months later. After a quick testing, it became apparent that the fault was still present and no repair had taken place. Furthermore, during this time I had received awful communication from the company - failing to reply to multiple emails, answer phone calls, or pass on messages. I then returned the keyboard a second time, stating the urgency of repair, and was assured it would be fast tracked and should be returned within two to three weeks. Another six months passed. I am still waiting for return of the instrument, though am told it is at the Essex store and will be returned imminently. Again, during this time customer service has been awful. Same story - terrible to non-existent communication. Furthermore, the store manager (with whom I had been communicating after losing all faith / patience with the Returns department) had promised substantial compensation - in the hundreds of pounds - for the ordeal we had been through. He then left his position midway through the complaints procedure, without giving any notification of this. The new store manager - Mark Griffiths - claims that no record had been made of conversations with his predecessor and that he cannot therefore honour the compensation that had been promised. He has offered £50 store credit - a far lower sum than that originally promised, and a figure that doesn't even begin to make up for the countless hours spent chasing the company, the inconvenience of being without an instrument used for professional work for a whole year, and the actual cost of borrowing or renting instruments in the interim period. Not to mention that I have no desire to spend any further money - store credit or otherwise - with the company. I have requested to speak to a senior colleague in order to further the complaint. Mark's response was that he could put me in touch with the team in Germany, but that the likely outcome would be that they would simply refer me back to his team in Essex. Absolutely appalled at this complete disregard for customer service, appalling communication, and broken returns procedure. Avoid at all costs.