Ordered brand new guitar. Received ex display model with visible discoloration on fretboard which I was unable to clean. I have been held with no options to deal with for a month because appatently they have to cosult all refunds with office in Germany. They offered me partial refund of 5€ (yes euro) even though I paid in £205 in Pounds sterling. I asked them to take guitar, fix IT and send it back to me or replace with brand new model that I should get at first place but I have been told by manager Mark Griffiths that they cannot be bothered paying for 2 more deliveries which they would have to to replace my faulty Item. AVOID THIS SCAM OF A COMPANY