AVOID THIS COMPANY AT ALL COSTS!!!! Ordered a XDJ700 over a month ago and as I have a limited company and this item was to be used for corporate events, opted to claim back to VAT. I put in my address and looked forward to receiving my goods. A week later I received an email from someone called Fabian who worked in Germany which despite this company having a showroom in Romford and giving the impression of being UK based, is actually where your goods are in the main shipped from. Apparently my business was registered for VAT at an address that I'd never heard of (it isn't) and Fabian had discovered this by searching my business on a European business website (my company is registered in the UK) and as such, Fabian had shipped it to this the wrong address. When I called and spoke to him he laughed at me, insisting that the issue was mine and that my company was registered elsewhere (It is not) After a week of hitting my head against a brick wall by calling Fabian in Germany at significant cost, I decided to take this up with Mark Griffiths the manager of the UK operation (available on 01708 771991 if ever you have a similar issue) Mark assured me that this wasn't the way the company operated and that he would contact DHL to see if they could re-divert my order as it was on a container ship bound for the UK. A week later, still no sign of my order, the last email coming back from Mark Griffiths, the UK store manager reading: ------------------------------------------------------------------------------- Hi Adam, Apologies for the delay on your order. I’m sending this email to confirm the parcel is still on route however it’s going slower than expected. Unfortunately DHL are trying to keep up during a very tough time. I’ve informed them of the change of address as requested and once I have any updates I will be in contact. ------------------------------------------------------------------------------- The fact that a company of this size could mess up a simple order soo dramatically and refuse to offer a refund even after admittedly making the mistake is astounding. DO NOT ORDER FROM THIS COMPANY EVER