Ordered an item from them. This was left dumped on my doorstep by the courier and stolen. Initially they got back to me quite quickly and asked me to fill in a form to send to their warehouse staff which I did. 7 days later I chased this up asking for timescales. No response. I follow this up with an email of complaint a week later. No response. I threatened to raise a complaint with tradiing standards. No response. I just want my refund and some compensation for my time and trouble. This company was quick to take my money. initially they were quick to respond. Now they are completely ignoring my emails. I've sent 4 emails since and it's been 16 days since I've had any response from them. I've now raised a complaint with Citizens Advice. I assumed this company was a good company. Unfortunately I'm finding to my cost they are not, and there's been a lot of negative reviews that show I'm not the only person they are messing around.