i order a present for my mother from a Garden Nursery, DX lost the first try at delivering but it took 2 weeks to find out what had happened, the nursery very kindly replaced the order, so far after a week of e-mailing when it would be delivered and me staying in to receive the parcel am still waiting, am so feed up with DX, i will make sure when buying on line again never to use any company that uses them.