DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,289 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW, I don't know where to start. This company has earned it's title as the WORST delivery service in the world! They recieved two parcels from a seller on the 6th January, which was for an item of furniture. On the 12th January they finally got around to delivering parcel one of two. They somehow managed to lose parcel two of two, despite it being of significant size! The seller then used a more competent company to successfully deliver parcel two of two. On the 17th January, almost two weeks later they managed to find the second parcel. When they woke us up at 8am on Saturday morning I patiently explained that we had been asked to refuse delivery by the sender and asked that it be returned. This did not deter DX. Today, while we were out, they again attempted delivery, despite being clearly told we were refusing delivery! They then trespassed through my gate and dumped the parcel in my back garden. They are now refusing to return and collect the parcel and are telling me that it's my responsibility to contact the sender and get them to arrange collection. Do yourself a favour and never give this awful company a penny of your hard-earned cash!”

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Posted 6 hours ago

“Awful experience. Lied about attempted delivery. Online tracker is a waste of time. Calling customer service is pointless as they never answered. One star is too many”

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Posted 7 hours ago

“DX suppose to be delivering a fireplace, original purchase post said “3 day delivery “, ordered December, chasing store, then the supplier then delivery, 3 separate days stated for delivery , no show again today. Am cancelling order tomorrow, stressful, inconvenient and the only information I ve received is from chasing it around myself, and still that’s got me nowhere.. 3 day delivery is now day 19 😞”

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Posted 1 day ago

“They are absolute rubbish! Stayed in all day. No show. No communication. Still no show after 5 days. No tracking. Tracking blocked.”

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Posted 1 day ago

“Can you please advise on the following You have lied twice, stating both times you tried to deliver it (15-01-26 and 16-01-26), first time no one arrived and no slip left despite saying you did, second time only made it as a far the nearest village on your tracking system. Both times they never visited, I was in all day, I also have a door camera and they never came. Your chat support was unhelpfull, they would not accept responsibilty and would not send it out the next day (Sat) because the sender didnt pay for that!!! you then refused to give me a complaints process to retifiy as well. This has delayed me sending out orders for my business.”

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Posted 4 days ago

“Waited all day for a parcel, which they failed to deliver. No updates on when to now expect it and unable to talk to a human to clarify. Phone system just sends you in circles before disconnecting and the AI chat bot is useless”

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Posted 4 days ago

“Parcel should have been delivered on the 14 January and was with the courier. Rearranged by someone, as if I'd rearranged the delivery date. Waited in all day yet again but no parcel. I'm really angry Couldn't even speak to anyone regarding this.”

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Posted 4 days ago

“DX is a terrible shipping company. Can’t seem to get a hold of anyone that works there. Our bed was meant to arrive on Tuesday and now it’s not coming till the following week. No apologies, no communication or anything. Useless company! Don’t use”

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Posted 5 days ago

“I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.”

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Posted 5 days ago

“Worst company ever lie all the time. I was told we where close, even though we been open since 8am till 6pm. They said they left a card no card found. I have CCTV footage they didn't turn up. This is not the first time I've had an issue with them. Ive told my suppliers many times not to use them”

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Posted 6 days ago

“DX in Manchester lost my passport because they outsourced the delivery of it due to being busy. They are negligent and very irresponsible. You should NEVER outsource a passport delivery. My holiday was ruined , money lost and they don’t care. The response was ‘ I’m sure this is very frustrating for you ‘ No , you pretty much ruined my life. I didn’t eat or sleep for over 3 weeks. So they are the worst and I wouldn’t recommend them to anyone.”

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Posted 6 days ago

“For the second time in a space of about 10 days I received a message saying that they "missed me" and left a calling card. For the second time this was a lie as I was in the house all the time and there was no calling card left. Awful service. DO NOT USE IT. If I learn that the company I am buying from (in this case B&Q) uses this delivery company I will just buy from some else so I avoid all this hassle.”

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Posted 6 days ago

“I have waited in 3 days for my delivery which keeps getting cancelled for no reason ,this is unaceptable ,worse delivery company i have ever experienced .”

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Posted 1 week ago

“They lied day after day saying it was out for delivery when it wasn't. 24hour delivery..7 days in I cancelled via the retailer and they even took 4 days to return it to them. Email queries to DX were not replied to. Trust pilot have them 4 stars and they are one on here looks a bit fishy?”

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Posted 1 week ago

“Really bad service. My passport did not arrived yet. I would suggest all people who has bad experiance needs to go legal action. I am going to register my complaimt soon”

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Posted 1 week ago

“I would give zero stars if I could. I have had multiple days running of 'out for delivery' notifications, but my delivery parcel hasn't arrived. Their customer service is non-existent. You have to wait for up to an hour to get through to someone on webchat (there is no phone customer support), and when you do, they reply with generic answers that never actually get to the matter at hand, and then they disconnect. I've been given all manner of excuses, with the most recent being that the driver can't find our property. We have never had a delivery driver not be able to find our house. It's like saying the chef doesn't know how to peel a potato. Despite me giving them the what3words to our property, they still haven't delivered my parcel after 7 non-existent delivery attempts. Please avoid this company at all costs. They are a total shambles.”

Helpful Report

Posted 1 week ago

“Terrible service. Original delivery time and date came and went with no attempt of delivery. 8 messages over the course of month to say they were ‘unable to deliver today as expected’ after arranging redelivery. Online chat agents were not able to take this issue further, told us to ask the original seller to raise an investigation. Couldn’t get through to an agent on the phone in 40 minutes. Still no delivery.”

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Posted 1 week ago

“Lied about attempted delivery and note supposedly posted ...useless just like Evri ...AVOID.”

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Posted 1 week ago

“My delivery was scheduled for December 23rd and still waiting. Rescheduled umpteen times and all their usual excuses, no calling card etc. The weather is not a problem here but reliability is.”

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Posted 1 week ago

“Total rubbish company! Notified on Wednesday parcel would arrive between 8am and 6pm. Waited in for package, but not delivered. Notified on Thursday same delivery between 8am and 6pm. Waited in again, but not delivered. Friday no notification received - tracking still says it out for delivery, but I have no faith that I will see it this week. Rang them this morning over 20 minutes on the phone 'all our operatives are busy'. This company is a shambles. No response to messages sent to them.”

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Posted 1 week ago

DX is rated 1.2 based on 2,289 reviews