DX Reviews

1.23 Rating 581 Reviews
6 %
of reviewers recommend DX
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
1.18 out of 5
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Anonymous  // 01/01/2019
Have to apologise to the DX freight customer service;
After reading all negative feedbacks online, and a funny text and email by Amazon that my order was kept on hold, and strangely had to contact the courier service DX-F regarding my package.

Sadly Had just a format and not very friendly talk with the customer service, regard to confirming my tracking ID, my contact number, and my postcode and my address.

Herewith I am thanking your team,
My order has arrived in one piece and on time.
Friendly customer service✅
Good timing✅
And friendly driver✅
Posted 13 hours ago
Absolute joke of a company...once again dx has lost a reputable company my custom. Cancelled my delivery with no explanation after waiting in once again. When you eventually get through to them please be warned they'll hang up when you dare to ask them a question. They don't answer their emails neither. A very SUBSTANDARD company that I'll be avoiding at all costs. Still waiting for parcel
Posted 15 hours ago
The door on my building is not working. I was trying to resolve the problem, but the delivery driver proceeded to shout and swear at me 5 seconds into the conversation. Completely unnecessary and impatient as I was on my way to help him.
Posted 17 hours ago
Should have been delivered yesterday on the tracking told insufficient address which was not true. Out again today so we will have to wait and see so far it has gone all around my village.
Posted 17 hours ago
this firm is to be avoided at all costs
Posted 19 hours ago
I received at 0943 on day of delivery so called thatcham and requested that they deliver to my neighbors as I was not in or deliver on Thu. Got home and Parcel costing considerable amount was dumped on door step, luckily it had not rained. Very slack I realise we are in COVID, DX Motto is delivered exactly would not use this company myself. Delivery Number L8198899. Would prefer delivery by a company that cares about customer & Service
Posted 1 day ago
Delivery date given by text, on that date another text to say delayed. New date given for following week, today, no delivery, no notification. When I phoned I was told as it was a heavy item it had not been loaded for the second time as they had lots of other deliveries. Have to wait for Saturday now. We are in lockdown so couldn’t go 20 miles outside our authority To collect. Fee for delivery just under £100 very bad service
Posted 1 day ago
Package was dumped in main tenement entrance (I do not live on the ground floor) and I only realised later in the evening when I checked my email account. Package was falling apart and I then had to carry out to my flat myself. I will not be keen to use this firm again and unfortunately this means I will likely not use the company I was buying from again either unless they change their courier.
Posted 2 days ago
What a dire company. They text me at 7pm to tell me I will be getting a parcel delivered at any time tomorrow and will I be available.
You are supposed to be delivering a service for which you get paid. Why should we jump through hoops to maximise your profit?
Posted 2 days ago
Bloody useless will be reporting for theft as still no delivery and its over a week since they recieved my package and when try to contact they cut you off
Posted 2 days ago
rubbish firm avoid
Posted 4 days ago
one star and thats because i can't give lower hung around most of Friday then saw that they had a problem next message Saturday out for delivery hung around waiting all day will check the next time i buy something that you are not the delivery firm absolute rubbish
Posted 4 days ago
I'm still waiting around and past my delivery slot and looks like my tracking is getting further away I could have gone out this morning but here I am still waiting what a rubbish communication service
Posted 5 days ago
simply fake please beware
Posted 6 days ago
Paid for next day delivery, it's been one week still waiting for my item. Call them 4 times they said someone will call you, still waiting, very bad service not happy.
Posted 6 days ago
Paid for next working day delivery, items were meant to arrive yesterday (13th) but nothing showed up. Got an email at 10pm saying that they couldn't deliver because they couldn't access my address...my front door opens onto a main road so very sad excuse.
Posted 1 week ago
My delivery was due today on the 13 of October didn't get notified when it would even turn up today it wasn't until after they decided to send me a email saying they couldn't deliver as they couldnt enter my flat building even though there is to entrances that are unlocked when I tried to call up I couldn't explain or get a explanation about my delivery only had the option of doing another date
Posted 1 week ago
Had text message with date and time for delivery but ha ho no delivery stopped in all day still waiting they delivering for John pye what a joke paid for carpet on 29th September now 13th October still waiting Joann
Posted 1 week ago
Dreadful service. Must be the worst delivery company in the UK. I ordered goods from B&Q and DX had the job of delivering. They said it would be delivered one day and then nothing again from them. I tried to call and was put around three different people. Not even one star!
Posted 1 week ago
Terrible company please don't use
Posted 1 week ago
DX is rated 1.23 based on 581 reviews