DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

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Anonymous

Anonymous // 01/01/2019

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“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

Helpful Report

Posted 7 hours ago

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Posted 7 hours ago

“I’ve been waiting for my package for a week. The courier keeps claiming I’m not home, which is a lie – I’ve been here the whole time. No call, no doorbell. Customer service is rude and useless. Never again”

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Posted 1 day ago

“You bring two halves of a sofabed from the manufacturer to your depot in south of England... then send one half to Edinburgh and one to Glasgow. Ergo, I have received one half today and the other will be Monday. Just, why??? Its not a mistake... your tracking system clearly states that that is what you have intentionally done . I can't understand the logic, or lack thereof. If I am ever having things delivered I won't use you. Half a sofabed is no sofabed.”

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Posted 2 days ago

“I did get any explanation as to why,I didn’t get my delivery. I was the last drop of the day, tracking showed it had jumped my slot to the next delivery. In fact the van was on its way back to the depot!! We’ll see what happens tomorrow…….. my son told me they are dreadful and don’t care 😡”

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Posted 2 days ago

“June 5. Called 0333 241 5700, first time for an update. Held on listening to music and being told repeatedly, we cannot answer your call. Eventually someone cut me off after 20 minutes. Second attempt held for over 40 minutes, the I gave up. Called again June 6, held for 15 minutes no answer. June 9:Called again at 9am. Held for 13 minutes then cut off. Is there anyone who works for this crowd? Absolutely shocking phone service. I’m still in the dark about my delivery which was due on the 6th with no idea when it will arrive. The seller should stop using them.”

Helpful Report

Posted 6 days ago

“Received email to say goods were due to be delivered next day Put a day's leave in work, nothing arrived Phoned 8 different branch to get passed about only to find from a manager that the email I received was a automatic email and my goods were not ready to be delivered How or why would you send a email for someone to wait in all day when there was nothing to deliver”

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Posted 1 week ago

“Poor service waited all day no delivery tried to call customer service twice waited over 45 mins both times no answer”

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Posted 1 week ago

“Delivery driver damaged my driveway, didn't mention it and I've been trying to raise a complaint for the last 2 weeks. Complaint hasn't been acknowledged by the correct team and I've been cut off multiple phone calls. Call waiting times are over an hour.”

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Posted 1 week ago

“Same issue as many others - no delivery attempted, but told it was. Told a calling card was left, none were. Obviously plain lies and awful company. Why do suppliers use such terrible services?”

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Posted 1 week ago

“Just pray that anything you have being delivered does not come via this lot. Tracked my order and it said delivered! Yes, to the WRONG address! Luckily it was to someone i knew who lives 2 miles away, however it is 8ft x 5ft and 36kg, try getting that in a car! Tried the online enquiry form twice and the bot chat. Both absolutely useless, but then that shouldn't have surprised me! DX are a total shambles. I didn't have a choice in giving no star!”

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Posted 1 week ago

“Absolute waste of time as usual, I'm not going to go into details of my failed delivery again as this is the third time in six months they have failed me. DX-Delivered Exactly.... Delivered when we can be bothered should be their slogan.”

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Posted 2 weeks ago

“It's a ridiculous delivery company !!! I have been waiting for an important document from past 2 days ! The person responsible has given wrong post code and has apologised me ( screen shot available ) , I have been waiting since evening ! it says awaiting first delivery , waiting to go out for delivery ! no delivery has been done on the 3rd day too . DX service don't have proper update for the tracking item and been so useless with the customer ! No proper timing & communication been delivered to customer ! I have experienced such a bad experience with DX ! Kindly avoid this delivery company !”

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Posted 2 weeks ago

“The supplier processed my delivery within a few hours and the goods were with DX this morning and was out on the van by 8:25. A delivery time of between 13:55 and 15:55 was given but just before this was due to expire an alert said that the driver couldnt find the address. I was relying on getting the delivery today for my business and now it wont come until after the bank holiday weekend. I even had to give them What3Words so they could find the office, which is a massive glass fronted building and signed off the main road. Originally i tried to ring but after 35 minutes on hold I gave up. Live chat guy Ben was sympathetic but couldnt do anything other than ask for more information regarding where the building was!!!.”

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Posted 3 weeks ago

“Absolutely unacceptable service – avoid at all costs I had an extremely frustrating and stressful experience with this courier service. They were supposed to deliver my passport from the Spanish visa center – not a food order, but an official travel document. The initial delivery was scheduled for Thursday. On that morning, I received a text saying the delivery would happen between 2:12 PM and 4:12 PM. I stayed home all day, waiting. However, at around 10 AM, I suddenly received a message stating that the courier had “missed me at home,” which was completely untrue. I had been home the entire time, and no one rang the bell or called me. I immediately tried to contact support. The phone system is a nightmare – it’s impossible to speak to a real person, and it just redirects you to the website. I contacted a live agent online, but all they could do was reschedule the delivery for the next day. On Friday, I rearranged everything again to wait for the courier. I received a message that the delivery would be in the morning. I kept checking the courier’s location every 5 minutes to make sure I wouldn’t miss them. Still, despite being home the entire time, I suddenly saw yet another update saying I was “not available” at home. Once again – no knock, no call, nothing. I ran outside to try and find the courier, but they were nowhere to be found. Clearly, they hadn’t even attempted delivery. Again, I tried calling – no success – and was pushed back to the website. After nearly an hour chatting with support online, they told me the courier might still come later that day, but couldn’t give any estimated time. Two hours later, I still have no idea where my passport is or when it will be delivered. Long story short: this courier company is completely unreliable and unprofessional. I would never recommend them to anyone. The courier had my phone number and not once over two days did they even try to call me for delivery. Because of this disaster, I missed flights for my entire family, lost two days of work, and still don’t know where my passport is. Absolutely disgraceful service.”

Helpful Report

Posted 3 weeks ago

“Waited in for delivery given two hour time slot, tracked courier updating every two minutes when I knew they were a few minutes away, no attempt to make delivery despite driving claiming to have tried to make delivery and leave a drop card, both not true.....the company can't possibly compete with the proper couriers like DHL. Very poor show”

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Posted 4 weeks ago

“Terrible , 2 failed delivery attempts 2 different addresses they didn’t even turn up! Unfortunately DX is used by FCO legislation company to deliver my attested birth certificates and they chose the wrong couriers for a government building !”

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Posted 4 weeks ago

“Took the day off work waiting for an item to be collected !!! Then had a text saying unsuccessful collection atempt!! I have been sat out the front of my house in the front garden and no one even turned up !!!! What a load of lies !!!! Taking this further !!! Unacceptable”

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Posted 4 weeks ago

“I've still waiting for a collection of a hired mobility scooter. So far I've stayed in 2 days and still waiting. I have ensured DX have my contact number too. Absolutely zero communication. They had said to the company where I hired the scooter from that they would definitely collect. They just don't care. Appalling service. Avoid at all cost.”

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Posted 4 weeks ago

“Utter nonsense, shows as calling card left and need to rebook when I’ve been here all day with the door open!”

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Posted 1 month ago

DX is rated 1.2 based on 2,059 reviews