DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,024 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable don't deliver when they say and impossible to speak to anyone”

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Posted 1 day ago

“Delivered 2 out of 3 boxes of a 3 part set, admitted to losing the last box then fraudulently updated the tracking info to say all 3 boxes delivered. Now won't return calls or emails. No option but to log a police incident and report with Action Fraud with the evidence we have. Use with EXTREME CAUTION”

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Posted 2 days ago

“No delivery despite tracking showing them a couple of villages away. Obviously didn't fancy the detour. Rebooked for today. No delivery, no tracking, nothing. I already know them to be a shockingly poor company from other people who've had the misfortune of being sent something by them.”

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Posted 6 days ago

“Utter sh**”

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Posted 1 week ago

“AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID”

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Posted 1 week ago

“stayed in for delivery after getting time slot didnt show then get a text later saying rescheduled lets see if it turns up this time”

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Posted 1 week ago

“DX gave me an all day delivery so I waited and waited, the tracking doesn't shed any light and only asking if I wish to change my delivery date!!! This is the next day and still no medication, is it so hard to keep me updated 😡😡😡😡”

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Posted 1 week ago

“no customers service, no deliver, never use Dx”

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Posted 1 week ago

“Rubbish service”

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Posted 1 week ago

“The first delivery attempt I was at home, the guy did not use my Ring doorbell and when I got to the door about 20 seconds later he was nowhere to be seen. The second attempt during my allocated delivery slot I received a message to say delivery attempted but consignee unavailable but they hadn't even come to my doo and I have proof of that on my doorbell footage. The third attempt was exactly the same. I have sent several emails and had no helpful responses. This is by far the worst company I have ever had to deal with they are absolutely hopeless. In the end I had no option but to cancel my order and get a refund. Needless to say I will never use this company again.”

Helpful Report

Posted 1 week ago

“Should have had delivery yesterday but unable to deliver as incomplete address although post code supplied only covers a few properties on the street and this is a caravan park which is easily identifiable. Updated full address with them and advised redelivery today and again no delivery today with a message unable to contact consignee. Rang number provided but not manned, went on to contact us on the web page and the bot is useless so tried live chat. Gave all info and got told that they cannot help and contact the sender of the parcel. What a shambles.”

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Posted 1 week ago

“They said my delivery was on it's way all day and then at the end of the day said it wasn't. Rubbish. No manned phone-in just an email add to complain to..”

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Posted 2 weeks ago

“Appalling company, awful customer service. A month later and I still haven't received my parcel. Customer service just keeps repeating themselves then go completely quiet. I am so stressed by the whole situation!!!! Just terrible!”

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Posted 2 weeks ago

“I am only giving 1 star as I have to. Shambolic from start to finish, I'm self employed and have waited in for 2 days only for no 1 to bother attempting delivery”

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Posted 2 weeks ago

“Terrible driver, terrible customer service, terrible company. I will never use this service again. I tracked my parcel all day, only recieved a message that 'unable to deliver'—no knock, no ring, nothing! When I called customer service to explain what happened, the representative was extremely rude and told me to stop arguing. This level of service is truly disappointing and completely unacceptable.”

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Posted 2 weeks ago

“Very poor service. Will not order again at WholeFood Earth as their choice of delivery is not good”

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Posted 2 weeks ago

“What is the point of a delivery service that doesn't deliver. Waste of time and taken a day off work today for this and no show no message no excuses just nothing. Please avoid”

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Posted 2 weeks ago

“Useless .. avoid aviod avoid at all costs . They do not appear to pick up parcels when booked to do so . 2 days wasted waiting on a non existent courier driver . Will not use again . If It was possible to give minus stars I would.”

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Posted 2 weeks ago

“Endless disappointment. I've had countless deliveries delayed, misrouted or not even turn up. Yet no other courier seems to have these issues.”

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Posted 2 weeks ago

“Second day waiting when tracking says out for delivery. No sign or update and can't get through to anyone. I assume they're going out of business and have given up.”

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Posted 2 weeks ago

DX is rated 1.2 based on 2,024 reviews