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DX Reviews

1.2 Rating 1,273 Reviews

4 %

of reviewers recommend DX

Company Reviews

1.2

Based on 1,273 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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DX 1 star review on 23rd May 2023

DX 1 star review on 21st May 2023

DX 1 star review on 11th April 2023

DX 1 star review on 11th April 2023

DX 1 star review on 7th January 2023

DX 1 star review on 6th December 2022

DX 1 star review on 6th December 2022

59

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First attempted delivery the claim was nobody at home, left calling card. Second attempted delivery absolutely nothing all day, the tracking kept saying on the vehicle and now says returned to depot. Now,apparently, I have requested another delivery date which must have been when I was sleeping. I am so clever. I have lost 2 days waiting at home for the delivery, this is a car part of which the garage has now stated unable to fit until Monday (assuming I do receive the part) so I have lost the car for the weekend. Fantastic.”

Posted 17 hours ago

“Never turned up and the tracking went off”

Posted 2 days ago

“Rubbish company dont bother if you need something urgent their drivers pretend they have tried to deliver and left a card whrn they dont waiting in all week now same excuses”

Posted 2 days ago

“Told my item from Wickes was going to arrive before 12 noon. At 18.37 I am still awaiting my delivery. The question is will I get it tomorrow or will I ever get it from this delivery company.”

Posted 3 days ago

“On the original delivery date they told me they 'couldn't access the property' (someone was in all day), then failed to show up for the two successive redeliveries. Total lack of communication from them, and the absolute worst customer service I've encountered - live chat on the website only works sporadically, and impossible to get anyone on the phone. My parcel still hasn't arrived. Would actively avoid ordering from anywhere that uses DX as couriers.”

Posted 4 days ago

“This company are an utter joke. Absolute farcical entity. Blatantly lied about attempting to deliver a very important item today, despite us having Ring camera doorbell which proves nobody came at the time they supposedly attempted delivery. No contact number to call except a bot which hangs up on you. The live chat is barely functional and I eventually got through to what must’ve been a teenage minimum wage IT worker. I kicked up a fuss and now I’ve been told I’ll receive a ‘call’ from the support team but no guarantee the driver will come back. No explanation. No apology. Err come back? That would suggest they came in the first place. Reading these reviews, it sounds like DC are notorious for being dishonest and misleading. Let’s see what happens. I’ll be submitting a formal complaint but no doubt it’ll fall on deaf ears. I really wish we could know in advance if a retailer chooses DX as their courier, so we could steer well clear.”

Posted 1 week ago

“Horrendous company Horrendous company. Made an order through Wickes. The driver did not turn up despite waiting all day Monday, then suddenly at 10pm, marked my order as delivered. No goods. Made a complaint and was tracked to Tuesday, no show again having waited all day, then tracked to Wednesday, still no show. Fraudulent company needs to be investigated. Total incompetence, drivers and company thieving all building supplies. This is not a delivery company but a den of thieves.”

Posted 1 week ago

“Absolutely joke Avoid at all costs Rubbish , should not be allowed to deliver”

Posted 1 week ago

“You never answer the phone, you never answer your live chat or inquiries made through your messaging service your tracking system doesn't work and you don't let anyone know when the parcel is going to be delivered. Apart from that great service you should be proud 👏”

Posted 1 week ago

“Missed my house by 86 miles!”

Posted 1 week ago

“DO NOT USE DX. I have been waiting for my Ironmongerydirect item since Friday. I called at 5pm today to be told that DX had delivered my item already which it hadn't. I was then sent a photo of a neighbour's house outside with no parcel in sight and a fake signed delivery note. Nobody had attempted to come to the door to delivery. I now have had to pay out of pocket to reorder the goods again as Ironmongery direct have to launch an investigation. What an absolute joke.”

Posted 1 week ago

“I missed the above delivery on a midweek day because I work 9-5 like most people. I rearranged the delivery for a Friday as I was working from home that day due to work circumstances. The item never turned up and I receieved no tracking updates whatsoever, even after the day was up. I tried to rearrange delivery for a saturday because I'm entirely unable to take delivery of anything during the week. It gave me no option, so I sent a complain to customer services asking why the delivery never occurred on the Friday. Customer services replied and said the item had never been loaded onto the vehicle for delivery, and without even asking, rescheduled delivery for tuesday. I took the tuesday off last minute and stayed at home for delivery. Again, I received absolutely no tracking updates whatsoever. By 5PM I wrote to the Live Agent Chat on your website and asked where my item was. They LIED and said it was taking longer than usual and that it would be with me soon. It never turned up. I rescheduled the delivery for a Friday because I had no other choice and never intended to be available. I wrote a 1 Star review on Trustpilot and again complained to customer services. They ignored the entire issue and simply said that they could see I rescheduled it for Friday, which was an utterly useless resposne to the issues. Friday rolls around, I'm out at work, and by some miracle they actually loaded the item onto the vehicle and tried to deliver it, obviously failing because I work during the week. I contacted the Live Chat and asked them what the hell I was supposed to do. I asked if the driver would return, I asked if I could collect and I asked if I could intercept the driver, and all three were refused. By some bizarre turn the advisor said the item could be arranged for a saturday delivey (why now?) so I said that would be ideal and agreed. It is now Saturday, no tracking updates and no mention that it is out for delivery. I contact Live Chat and ask if they've forgotten to load the item onto a vehicle and lo and behold, the agent says that yes, the item is not in fact out for delivery and I don't know why. I asked them how they were going to resolve this issue and they simply said they could only rearrange delivery.”

Posted 1 week ago

“Where’s my parcel???? Pay the extra still not here the rude customer service desk pretending the line was breaking up every time I spoke to her, and instantly became a expert on ring doorbells when I informed her the driver didn’t even open the gate, but you know degreee in technology, hence why she answers phones….”

Posted 2 weeks ago

“Does DX really stand for Delivered Exactly?! In fact, not delivered at all, throughout the 8am - 6pm (10hour) delivery window. No update or explanation. What a total waste of a day.”

Posted 2 weeks ago

“Worst courier company i have ever seen”

Posted 2 weeks ago

“Only putting 1 star as zero or minus not an option. Bought a lawn mower from Screwfix and meant to be delivered on Wednesday. On Thursday I get a message saying delivery on Thursday 1330 to 1530, then a message to say could not find address/unable to deliver. Utter nonsense. I’ve taken 2 days off work waiting for delivery to get grass cut during good weather. Shocking service. I won’t buy from Screwfix again.”

Posted 2 weeks ago

“Very useless and unreliable. Advised to wait at home for 2hrs to pick delivery but did not turn up through the day. No communication, not reachable, line on automated message to give another unreliable advice. DO NOT USE”

Posted 2 weeks ago

“Said they tried to deliver but I made sure I watched for them so I could be sure I received my package… they did not appear !! No card nothing…we all know what the real reason is and would prefer the truth to this fabrication time after time!!! Disgraceful”

Posted 2 weeks ago

“If I could you would get zero stars. This is day 3 of not turning up and to top it off they said tried to deliver but couldn't get access. A complete lie and left a card at the house ,total fabrication, telling the truth ,would go a long way, to lie your way through your job is ludicrous, shocking delivery company, we would NEVER order if DX were the carrier in future.”

Posted 2 weeks ago

“I would give 0 stars if I could! They were meant to collect a parcel from my house to return to B&Q. I asked them to collect on Monday, I got a text at 6.48am saying they were unable to collect. I then got a text at 7am saying they will collect between 7-9am. No one came to the house or knocked on the door. Our ring door bell showed a delivery van drive passed but didn’t stop or ring. I informed the seller and asked them to make sure they knocked on our door or ring the door bell - the seller said they can’t guarantee they do this?!!? What?! Well how am I meant to know they have arrived to collect? Next collection day the exact same thing happens. I get a text at 6.50am saying they were unable to collect. I then get a text straight afterwards saying they will try to deliver between 7-9am. No one comes all day, checked the camera on our door and no delivery van even drives by our house, let alone tried to collect the parcel from our house. I tried to ring DX Express - after being on hold I got hung up on automatically. It said try the online chat, so I did but it said no one was online to chat. ?! I emailed the seller who sent me “photographic evidence” that the driver tried to collect. The photo was off multiple houses down my street with mine right at the back of the photo in the distance, they didn’t even take a photo of my house, just the whole street?! There is no video evidence on my front door camera that they even went up to the house!! Ridiculous service - well no service at all!”

Posted 3 weeks ago

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DX is rated 1.2 based on 1,273 reviews