DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,154 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,154 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Previous to my last review, where 3 attempts were allegedly made to deliver my parcel, to which I got a refund from the Ebay seller, I ordered the same items from a different company. To my disbelief, the second company also used DX. The item was supposed to be delivered yesterday, 12/11/2025. So I again went on the online chat and asked if the driver could call me if delivery was after 17:00, when the reception closes. I was once again informed that the depot will update the driver. Again nothing happened, no attempt at delivery made or phone call received. Parcel is out for delivery today again, and I can almost certainly guarantee that it will not be delivered. CCTV on the premises proves that the drivers lie, and screenshots of both the interactions with the online chat also provide evidence if incompetence. From this day forth, I will message a seller before purchase to ascertain whether they use DX as a courier, and if so, they will not get my business.”

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Posted 18 hours ago

“AVOID AVIOD AVIOD!!!! Their driver is abosolutly shamblic!!! lied yesterday and today! I sat at my front room, there was no one has came to my front door, but twice, their website said their driver has left a card for unsuccessful delivery, and their telephone number works, they cunningly ask me to chat with their chatbox, then again, it's another disgusting trick, never answer / solve problem for you, just go around and around! How this disgraceful company can stand a chance?!!!”

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Posted 1 day ago

“Waited in for a delivery, giving a time frame of 8.00am to 6.00pm didn’t turn up for two days only when I contacted the company I bought the goods from did it arrive the next day. Tried contacting DX on the phone waiting over twenty minutes only to be cut off”

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Posted 2 days ago

“Incompetent drivers who also lie about no one being at the address. Took 3 days off at this point to receive the delivery to no avail. Terrible company avoid at all costs”

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Posted 2 days ago

“Glass panels delivered in fragments.”

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Posted 3 days ago

“So bad. Waited in all day, they changed the delivery day to tomorrow. Same happened again on the next scheduled day. Still hasn’t been delivered. Don’t know why this company exists. Customer service person was nonchalant. I’d like to rate this zero stars.”

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Posted 5 days ago

“Message saying they tried to deliver and left note in door. Now….they must use invisible drivers, neither ‘Ring’ or me looking through the window saw anyone near my door…..and there wasn’t a note to say they’d tried to deliver. Driver must have been only 5 mins away when I went onto ‘chat’ and asked that the driver turned around and try deliver at the right property…which has house number and Street name on a slate mounted on the house wall. Not possible…I was told….I was supposed to waste another day…send them a picture of my door….which is no different to the 165 black doors on this estate…send ‘Ring’ video of the invisible man……or go pick up the parcel myself at the depot. Dreadful service…appalling customer service…..Believe me…Nobody tried to deliver anything to my door and I’ll not spend hours more waiting in. It’s your problem…the driver was 5 mins away….. If I could give you zero stars, I would.”

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Posted 6 days ago

“If you are due your parcel to be delivered late afternoon you can forget getting it 3 days I have waited for delivery and full delivery still not arrived worst company I have had to deal with if I could go be. 0 stars to would”

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Posted 1 week ago

“Every delivery company these days give you a 2 to 3 hour time slot......DX give a 10 hour time slot!!!!! absolutely ridiculous, they seem to think everyone has 10 hours to sit in the house waiting. I wish the company I use to buy business goods would use a different delivery company. Had so many problems with DX.”

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Posted 1 week ago

“Completely useless. 2 attempts to deliver. The last stated.. not ordered.. WRONG…. Debenhams need to sort this out”

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Posted 1 week ago

“What a complete waist of time DX is, if I was company I would never use you to deliver my parcels, still not received it, keep the parcel, waisting my time having time off work losing money, no intentions of delivering my pcl, thanks for nothing you waist of space”

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Posted 1 week ago

“Phoned me to say he was outside my house while i was out,told him i would be there in 5 mins and he said he would wait,after rushing home in less than 5 mins he had already gone and took my parcel back with him,after reading all the negative reviews they are without doubt the worst courier company in the UK.”

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Posted 1 week ago

“Diabolical service ...delivery of live fish 7am - 1pm guaranteed service Tracking turned off at 1pm,no update,no update after lodging complaints Arrived 15.08 No apology from company”

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Posted 1 week ago

“Card in letterbox yesterday not put through never saw it, to add to insult they put another card in today and didn't even knock who uses this company worst ever. They must of ran like mad as I have steps a d a path to house no sign of driver ...!”

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Posted 1 week ago

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Posted 1 week ago

“Having waited in for a delivery promised today we received a message at 17.04 to say that the delivery had been attempted but no one was available, which was absolute rubbish. Furthermore, our Ring doorbell and associated movement alarm showed no sign of anybody approaching our doorstep. As there is no delivery over the weekend I now have to wait until Monday, which means another day lost.”

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Posted 1 week ago

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Posted 1 week ago

“Absolutely useless. Unfortunately a company I order from quite a lot uses this joke company. Had a few deliveries and every time it’s been bad service. Either not following special instructions or saying they couldn’t make the delivery because no one was home even though I was sat waiting all day for my delivery. I would advise against using these. Good job I really like the company I order from or I would be looking elsewhere”

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Posted 1 week ago

“Horribly unreliable company. Not sure why John Lewis are using them. My delivery has been with them for more than a week and they do not deliver nor do they contact me, nor can I cancel my order as the delivery has left John Lewis. Really bad company.”

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Posted 2 weeks ago

“So they weren’t delivering to us, it was to the farm up the lane.. but while turning the corner past my property, the truck scraped along my stone wall, scraped again while he reversed it. He quickly drove off even though I was on my way towards him. He sped down the lane but he came back to deliver to the farm, clearly lost. He saw me twice but didn’t stop once. We contacted the customer service as he’d damaged my stone wall but they weren’t interested, they said without the registration (which I couldn’t see properly but did get a partial plate) they couldn’t proceed with the complaint. I did see the van 4 days later and jotted down the rest of the plate.. but they have a 72 hour policy so we couldn’t complain. They knew the time the incident happened, the address the truck was delivering to and ring doorbell footage of the truck passing. Unfortunately they aren’t worried about their reputation. I’ve tried 3x to upload photos but it won’t allow me to!”

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Posted 2 weeks ago

DX is rated 1.2 based on 2,154 reviews