DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,318 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt deliver still waiting no one intrtested in helping just auto messages basically saying will be deliveted tomorrow then another emsil saying sorry cant deliver today will be tomorrow, i would not order again from any compamy using this delivery service. Still no item 2 weeks after ordering not good enough by anyones standards!”

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Posted 1 day ago

“DO NOT USE!!! Really bad company. Wasted 5 days now waiting not working for scheduled delivery only to find every day having to rebook cause I apparently wasn't in or my property was unaccessble which is just all out lies. DO NOT USE!!!!!! Awful customer service as well with the so say live chat being a typical robot that wont even let u ask a question let alone work properly. Seriously this company in my experiences truly is WORST COURIER EVER!!! My live plants no doubt will all be dead by now. You don't even deserve 1 star. Very very very disappinted.”

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Posted 2 days ago

“You failed to deliver on the promised day twice. On the third day our delivery was just left outside the property and fortunately it was discovered before being damaged by rain.”

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Posted 3 days ago

“Wprost delivery every”

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Posted 3 days ago

“Literally the worst delivery company in the UK. They say DELIVERED EXACTLY but they don't manage to deliver the items in the condition they are collected. Mangled, damaged, torn, broken, often lost for long periods of time! No proper insurance from DX either. Bottom of the rung poor quality service!”

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Posted 4 days ago

“The absolute pits. Will constantly gaslight you by saying they called but you weren’t there, when you’re sat in the house ALL DAY and nobody turns up. In the end, to recover my passport myself by driving to the depot and refusing more failed deliveries, but even that was like getting blood out of a stone. Abysmal. Every one star review here fully deserved. I wish I could award negative stars.”

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Posted 4 days ago

“Tracking not working and a no show for my delivery”

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Posted 1 week ago

“Waited for two suitcases to be delivered. Got message to say they tried but I was not at home. I had been at home for days as unwell. I tried live chat - like talking to a robot, I tried to contact leaving my number for call back - no call back. Now have to wait a further three days as it is weekend. Customer satisfaction is clearly not their priority. Hope I never have to deal with this company again.”

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Posted 1 week ago

“Very disappointed. I never requested my package to be left with my neighbour. The delivery driver should have called me and asked where to leave it”

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Posted 1 week ago

“The company wants to deliver business packages outside of business hours. There's no information, no options because no one sends information via email. It's impossible to contact them because I get an error message. The driver, complaining that he had to make two trips, started lecturing me on what to do next time. No tracking cards or anything. It's a disgrace and a disgrace to the sort of idiots they employ. The only consolation is that he understood what was being said to him, but whether it actually got through is another story.”

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Posted 2 weeks ago

“Delivery was due between 11.13 and 13.13. At 1615 ingot a call to say the van had broken down but they would be with me in 40 mins. An hour later they still hadn't arrived but tracking said they were here. I went outside to see packages being thrown between two unmarked white vans. When they saw me, they drove up to the house, Pulled out a squashed box, broken at both ends containing a set of rather expensive but now damaged laminate flooring. I won't ever be using this company or any company that uses them.”

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Posted 2 weeks ago

“Left a parcel in the rain and said I had signed for it when I was not at home. The electrical item was soaked when we found it the next day. Do not use.”

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Posted 2 weeks ago

“My delivery was due next day on a Friday , but never came. I received a message that evening of the delivery day stating no one was there to receive - which was not True as their was a receptionist from 8.30 -9.30 on duty and on Camera which I checked with. I could not get any answers to why they made such a claim until the Monday, as no response between times. On calling customer services they checked with the depot and the depot acknowledged my delivery was never actually on the delivery van - The depot never tried to contact me to let me know my delivery would be delayed. But the depot/driver issued an incorrect automated message very late evening, instead of an apology. I had to work on the Saturday, to go hunting else where for the items needed that day for the construction task booked that day - which could not be delayed. This wasted my time , costs my company more money than it should have and no compensation was offered by DX . The fault was that of DX alone. I had to get a new delivery date of 4 days late - post date of need, so will have to keep goods in stock - thankfully needed in a few months time , but this will not make up for my lost time and the delays on this current job - all because of the delayed information from the DX depot. I would therefore recommend you check with your suppliers that they do not use this company . Hope this helps others to be aware of the dishonesty and incompetence of this companies delivery service. The customer service staff member who dealt with my call acknowledge they have a lot of issues with their depot delivery team, but no compensation was offered, just her apology which is clearly all she is permitted to do. This really is a 0 stars rating , but that is not an option on this review system.”

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Posted 2 weeks ago

“Rana and Harshpreet were definitely 5 star. Curtious and helpful young men. Thankyou.”

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Posted 2 weeks ago

“The delivery driver was obviously running late and couldn't be bothered to jump out of his van I have them on camera passing house one way and other way stopping 2 seconds each way. Delivery driver looked at house for 2 seconds and then went past and stopped outside house for 2 seconds and drove off. He did not get out of the van as it was raining and did not put anything my letterbox... The driver needs sacking!!! I will never use DX as their drivers are scammers!”

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Posted 3 weeks ago

“Call to say they were on there way. Delivered with care. Thanks”

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Posted 3 weeks ago

“Absolute garbage failed delivery on two occasions no actual sensible excuse given and yet both times showed as failed delivery left card when no one actually showed up. Still waiting for the items to arrive”

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Posted 1 month ago

“Terrible company my parcel is over a week late tracking app is useless”

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Posted 1 month ago

“The toilet came broken. THANKS DX. Avoid !!!”

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Posted 1 month ago

“As soon as I saw DX was the Courier I started to sweat, thought here we go again. Time slot allocated between 18:00 and 20:00. I live on a semi-residential caravan and Camping farm, so the reception closes at 17:00. I went on their messaging service at 11:00 and simply asked that the driver drops off the parcel, calls me, then drives away, as apparently their policy doesn't allow for anybody to meet the driver, which I can't see the difference about when the driver meets the customer when delivering. I was told they would pass my request to the driver. I further suggested that a more suitable time slot on another day may be appropriate, to which I was told times are computer generated. As I expected, as has been the same in the past, no call or any attempt to make delivery. The tracking showed the were in High Wycombe, close to here, near Beaconsfield, then later tracking showed the driver was back near Luton!! This company is clearly managed by Cretins and operated by imbeciles. The parcel has come from China, so if DX fail to deliver without due reason, I will be seeking advice. This company clearly does not provide a service expected by customers. Disgrace”

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Posted 1 month ago

DX is rated 1.2 based on 2,318 reviews