DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,231 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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Anonymous

Anonymous // 01/01/2019

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“Took two afternoons off and waited in all afternoon for a parcel that never came. No note through the door. Total scam company.”

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Posted 19 hours ago

“This company is unprofessional. On the tracking page it shows that they have the package, and they send delivery dates that you have to confirm. When you confirm, you receive a message saying the package will arrive on that specific day — but in reality, it never arrives on that day. There are zero updates or information, and I won’t even comment on their chat support. No professionalism at all. They change delivery dates without informing the customer, and you end up finding out that they don’t even have your order, even though they already sent you a delivery date that you must confirm. Never again with DX. You mislead customers; people take time off work to receive large shipments, and you don’t deliver them on the day you specified. Customers trust you, and you don’t even inform them about changes. I do not recommend this company. This was the first and last time I used their services. If you don’t want to stress yourself out, avoid them at all costs.”

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Posted 1 day ago

“Rubbish As with all the other reviews, paid for next day delivery on Tue 9th, still waiting, always showing out for delivery but never arrives. No one answers the phone. Wish the companies we purchase their goods from would tell us before hand who is delivering it.”

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Posted 1 day ago

“Absolutely rubbish company. My parcel should be delivered 2 days ago,every day when I try contacting customer service I need at least 30 minutes and same story every day-parcel was out of delivery but wasn’t scanned so they are not able to deliver my parcel today. This is unacceptable.”

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Posted 2 days ago

“Been waiting for this parcel November 18th, still waiting, excuse after excuse still more excuses, disgraceful company”

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Posted 2 days ago

“Next day delivery, still not arrived 6 days later. Contacted by email, no reply. Waited for live chat for almost an hour, they just said not scanned yet. Tracking shows due to be delivered 5 days ago. Do not use this company.”

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Posted 2 days ago

“Waited in all day, failed to show up, then the tracking details disappeared at the latest delivery estimate time. Then it showed as a "missed delivery" and said "card put through door" (lies). I contacted their useless customer services (no phone number, impossible to get through to, waited on chat for hours), who said it would be redelivered on Weds. Waited in another entire day, only to be told that it wasn't coming (again at the end of the day and only when I enquired). I told them to stuff it. Useless company, and full of ****!”

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Posted 2 days ago

“Dreadful repeated lies of attempted deliveries when someone home. Live plants left to die in a random field. This is a disgrace of a company. Have been waiting long time for a delivery that’s obviously not happening. Companies - do not use them if you want business”

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Posted 2 days ago

“⭐ Title: Very Poor Customer Service & Incorrect Charges We have been working with this company recently and have had a number of serious issues: • Multiple emails go unanswered for weeks • We have been charged incorrect overweight and oversize fees • Even after providing proof and evidence, no corrections are made • Credit notes and damage claims remain unresolved • Legal letters were sent to us before addressing outstanding credits We expect a more professional level of support and accurate billing. At this stage, we cannot recommend this company until these service issues are resolved.”

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Posted 2 days ago

“My package was due to arrive on Saturday and I was home all day. It never showed up. I contacted DX on Monday on the live chat and waited 30 minutes to speak to someone. I was told my package would arrive on Tuesday, then on Tuesday I receive a text saying they are unable to deliver today and I would need to reschedule the package. So I contact them again on live chat, waiting 30 minutes to speak to someone. When I ask when my package will be delivered the customer service agent said she is unable to say and the courier will try another time. No idea when this package will show up. Disgraceful company. Should be shut down !!!!”

Helpful Report

Posted 3 days ago

“Absolute dog water company. Customer service constantly lies. Was told at first the parcel was handed over to a third party for delivery. Called the said third party, they said they haven't even scanned the parcel in their network yet. Went back to CS with DX, all of a sudden the story changed "goods are still in transit to delivery depot" and "I never said they were handed over", I can literally scroll up & see the chat message there. 10/10 customer service. There goes my parcel I guess!”

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Posted 4 days ago

“Absolutely useless. lying about delivery attempts. Pathetic customer service. Would”

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Posted 4 days ago

“Courier falsified my signature on two separate orders. First order was not even delivered to correct address but I cannot claim a refund because company I ordered from think I signed for it - I have incurred a financial loss from this. Second order I was not in the country. Courier falsified my signature again. My order was worth circa £300 and was stolen. I cannot claim because of the falsified signature. I have taken further financial loss for this. The DX Delivery courier is in breach of UK law by Fraud By False Representation, Act 2006. Written to customer services (Lynn Elkington) and heard no follow-on response.”

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Posted 4 days ago

“Absolutely awful company, failed delivery 2 x now. I received an email to say delivery will be that day and nothing. Awful service from this company.”

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Posted 4 days ago

“Well after reading these reviews I’m not surprised my parcel haven’t turned up a week of waiting losing money from work to wait for this parcel customer services are absolutely shocking keeps telling me it’s out for delivery I’ve emailed my actual company I ordered from and getting a refund and will order else where will never use this company again I I find out any company I ordered off uses this company I’ll b cancelling the order straight away absolutely shocking”

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Posted 4 days ago

“Such a worst delivery, my parcel should deliver in 2-4 days it's been 10 days not yet delivered and I have received an email stating you parcel delivery date is rescheduled how in the world it will rescheduled without attempting the scheduled delivery and I have emailed dx they are so arrogant. Stating that we appreciate your frustration but still we can't deliver it now due to them I have lost the money and time. If I ask them anything contact the seller not us. It's been in the same place since 4 days and neither 2 days at another same place I donno when will it arrive. Customer service is bizarre delivery service 0 out of 10 when they can't deliver in 2-4 days they should mention before ordering the product that our delivery time is 20 days to 1 month. They need to shut down their services if u wanna run business in this way u better do that.”

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Posted 5 days ago

“Worst of the worst courier I have ever come across with is DX Shipping. 3 days had messages to inform parcel is arriving had to cancel all plan and wait for it but no one turn up however finally on the 3rd day Jorge turn up but then he said he can’t find my parcel on his van. He promised coming in on Saturday which again was a lie and wasted 4th day consecutively.”

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Posted 6 days ago

“I stayed in 2 whole days as the item was supposed to be delivered and it still wasn't delivered”

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Posted 6 days ago

“I ordered item for a family member there try to deliver it to the wrong address three times when I have give them a correct post code and there promised me many times it’s coming 3pm then 5pm still waiting over a week this company needs to shut down because none of the colleges working there know what there are doing or saying”

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Posted 1 week ago

“Should be able to give zero stars. Waited in 2 days now and no sign of delivery. Latest website info was there's been some delays . No sh1t sherlock”

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Posted 1 week ago

DX is rated 1.2 based on 2,231 reviews