DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,341 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5

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117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four times, DX have been scheduled to collect a return. Four times they have failed, with no apology. The staff at the call centre are rude and act like it has nothing to do with them. Avoid avoid avoid.”

Helpful Report

Posted 4 hours ago

“My chair out for delivery today. Spoke to two people email and Chat, who said they would give a time window for delivery and that would phone me half hour before delivery as I do not live at the property yet. Neither happened. I then by chance checked tracking that said delivered secure signed. I had to charge down to house just to check and had been left outside front door. Will not buy anything again if they use this courier. Very poor customer service.”

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Posted 5 hours ago

“Delivered parcel to wrong address and ignored all delivery instructions. Tracking us useless and drivers do not contact on route even for high value parcels. They take an eternity to answer the phone and sometimes they do not answer at all. They refuse to respond to complaints in any way but i will not let it go.”

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Posted 12 hours ago

“what a terrible experience. why do people/ companies still work with them? I was waiting for an urgent medical supplies for 5 days (it was sent as urgent next day). As a business owner myself I will never use them!”

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Posted 5 days ago

“Had lots of emails to say a delivery was on the way. Emails to say it was out for delivery. Emails to say it would be delivered at a certain time. Email to say it had been delivered. Nothing was delivered. Looked online at tracking and it said was left in a suitable place - the porch. I don't have a porch...”

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Posted 5 days ago

“Awful company. Were meant to deliver and had a notification but never turned up - no communication. I called them to be told they had lost the item then a call back to say they had found it and it would be on the next day delivery - no show again they phoned the next day to apologise and say they had found it and it would be shipped out. This went on for a week until an email this morning to say they have sent it back to the courier. Complete waste on my time. Awful communication and zero customer service. The customer service team have no direct contact to the delivery people which is INSANE”

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Posted 6 days ago

“Should have been delivered on the 20th March, still just sat there in their warehouse with no communication since they picked it up, and that message was "we've got it, delivery delayed".”

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Posted 1 week ago

“I was told my package would arrive on 19 March, with a delivery window between 8am and 6pm. I waited the entire day and nothing arrived. The next day I received another notification with the same delivery window, and again, no parcel. Awful eperience. Based on the number of similar 1‑star reviews, this company really shouldn’t be responsible for delivering packages. Completely unreliable.”

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Posted 1 week ago

“Waited in all day got message saying it had been delivered, probably yes but not my house. Absolute shambles of a company”

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Posted 1 week ago

“This company have been absolutely ridiculous. We had delivery of bed booked for Monday 16th March which my son took a day's off work to be here for. Waited until late afternoon to be told oh your order has accidentally been cancelled. We won't be able to deliver it now until Wednesday 18th March. Another days wages lost for the bed to arrive with half of it missing ! Been informed now oh the part that went missing has now been found and we can deliver it on Friday 20th March. Absolute micky mouse company that haven't got a clue what they're doing. Stay well clear .”

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Posted 1 week ago

“Useless communication, no phone lines to speak to anyone and AI chat is completely unworkable. Avoid at all costs”

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Posted 1 week ago

“I ordered a large water proof sheet ,it arrived today ripped open through multiple layers and is now useless, dx won't even take a complaint from me as the recipient they will only talk to sender, absolutely rubbish delivery service about as good as evri,”

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Posted 2 weeks ago

“Never had a problem with DX, always polite and willing to to put heavy items where they are needed”

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Posted 2 weeks ago

“they said they atempted to collect parcel they did not was in all day . Avoid this company and use one of the mainstream ones”

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Posted 2 weeks ago

“Firstly even having to give these 1 star to leave a review angers me... Why companies are still using these or how they are in business when they cant even manage to deliver people's parcel has me in disbelief! Second time a company i have ordered through has used these jokers. First time and week chasing parcel after no delivery. had to cancel and get money back. This time, was tracking delivery and they were a mile away from my address when it changed to a notification saying 'sorry we missed you' please arrange redelivery! So here we go again!! Order being cancelled. So from now on anyone using dx delivery wont be getting my custom. Abysmal service.”

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Posted 2 weeks ago

“Absolutely awful been waiting over a week for a bed too arrive for my son i have messaged everyday and they said it will be with you tomorrow.well still not here so called seller and asked for refund and will order from somewhere that doesn't use this delivery service.it should of been next day delivery aswell.”

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Posted 2 weeks ago

“Two failed collections. 1st driver arrived over an hour early. 2nd - never appeared after giving me a 12 hour slot. I will avoid like the plague absolutely hopeless!!! Would give ‘0’ if I could.”

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Posted 2 weeks ago

“Rubbish supposed to deliver between 16:22 and 18.22 pm tracking no 7077476955. Sent a message at 16:40pm to say they were not delivering. Will also complain to my supplier for using this company. Unteliable!!”

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Posted 2 weeks ago

“How does a courier come to your door and not alert someone they are there and more impressively 2 reactive dogs? The only explanation is creeping up to the door, leaving a card, photographing it and tip toeing away ! Oh and telephone customer service won’t change delivery address (when delivering the next day) citing security when all they have to do is log in and ask you the same questions as they do online . I also love how they say oh we can redeliver tomorrow … do they think we have nothing better to do than sit around waiting for them ?!”

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Posted 2 weeks ago

“NEVER EVER DEAL WITH THEM!!!!!!!!!!!!!!!!!!!!! I got the delivery arranged through parcel2go Left the parcels at the porch for a courier to pick them up. Items Packed, Labeled. I GOT A VIDEO of courier looking at the parcels, touching them, reading the lables and then he just turns around and leaves. WHAT THE HELL?! I got scammed by this company! NEVER EVER try to work with them. Tracking number: P2G143189768”

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Posted 2 weeks ago

DX is rated 1.2 based on 2,341 reviews