DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,243 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete joke of a delivery company. I've had 2 emails saying my parcel was out for delivery, waited in on both days and nobody turned up, absolutely disgusting service. Customer service is shocking, never get through to anyone on the phone as it's never answered. You mislead customers, taking time off work for a parcel that never turns up. You lot couldn't run a tap !!!!!”

Helpful Report

Posted 21 hours ago

“Company is a joke and customer service is non existent. Keep receiving emails that the item is out for delivery but then receive a message saying more information is needed even tho the DX van had been atbthe delivery address. Try to contact the company and good luck to anyone that actually needs to speak to a person as it would appear no one actually had a phone. Resigned to the fact that over £150 of Christmas presents will not be here despite having been out for delivery since 10th December. I pray to god I never have to deal with this shower again.”

Helpful Report

Posted 1 day ago

“First, we were informed that this parcel had arrived at the depo and would be out for delivery on Wednesday 3rd December. They were not delivered on this day, and we were informed that it had been lost. After chasing numerous times and getting nowhere, we contacted the seller/sender. They contacted you and they had miraculously been found almost immediately. This was on Friday 12th December and they were out for delivery that very day. You allegedly attempted to deliver the parcel but was unable to deliver as required a signature. which we were not aware of. No attempt to deliver to a neighbour. My partner booked today off work so that they could be delivered today, only to find out that these have yet again been lost. With the advice of speak to the sender. This is simply not good enough, and this service is seriously reflected in the negative feedback that you get online. Not only does this mean, that my partner has waited in for this delivery, despite having things to do. It means that we cannot possibly give out our wedding invitations over the Christmas period when seeing our friends and family. The seller is now closed for Christmas, which is why they were ordered three weeks ago. This service just simply is not good enough, and I want to know what you are going to do about it. If negative stars could be given, they would.”

Helpful Report

Posted 3 days ago

“I wasted four days for a delivery that kept being cancelled. Then they left it at a house a quarter of a mile away.”

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Posted 3 days ago

“Was promised delivery by 29th November at the latest. I was told that went to wrong address! How they can get it wrong when I live less than a mile from where their warehouse is?!?! Do not buy anything large as it tends to go missing!!”

Helpful Report

Posted 3 days ago

“This was the first time this company has delivered a parcel to me, and the experience was extremely disappointing. There was no attempt to knock at the door, and the package — containing an item worth £100 — was thrown over the fence and left in heavy rain. This level of service is unacceptable and falls far below what should be expected from a professional courier. Parcels should be handled with care and delivered responsibly. Based on this experience, I would not choose or recommend this courier company.”

Helpful Report

Posted 3 days ago

“Extremely rude driver who read my note on the door and said "f*** off" and then got back in his van. How are you meant to get a delivery if they won't even leave it in a safe place?!?”

Helpful Report

Posted 4 days ago

“If I could put 0 I would. Not sure why some company use them as delivery service as it’s awful. Been waiting for delivery , keep receiving email that I missed it but I doubt it because on the map they are never nearby, they never attempt to call the customer to say that they are trying to deliver. I have been and I am still waiting at home to get my parcel . They never deliver within the time slot they state on the email so I don’t even see the point to inform in that case. If I don’t get my delivery today I will just ask for my money back as it is really making me angry .”

Helpful Report

Posted 4 days ago

“Awful company to work with. Doesn't leave a calling card, no delivery window. It's if you're working, it's literally impossible to receive your item. Customer service is just a chatbot that fobbs you off”

Helpful Report

Posted 4 days ago

“Ordered a product with next day delivery to ensure it arrived for a birthday in a few days time. Delivery day arrived, dx tracking said the item was received the day before but no other updates. Didn't turn up. Birthday day, first thing in the morning, tracking showed it as out for delivery from local depot. An hour later, it was shown as put into storage at local depot (this was half nine in the morning). Not like it had been driven around the county all day. Still didn't turn up. Arrived the following day, after the birthday. Contacted the vendor, a fairly large company and got a refund of the express delivery charge. If everyone who experiences this useless company gets the seller to refund the express charges, firms might actually stop using DX. Ordered an item from a business seller on eBay with express delivery only to get the dispatched notification showing a DX tracking number. Unsurprisingly, no delivery yet. Absolute waste of space. They have achieved an astonishing thing by making evri look good.”

Helpful Report

Posted 5 days ago

“This company should be closed down had 4 text messages to say my item would be delivered between these times company failed to turn up on each and every occasion, Spoke to them earlier today to be told not sure when they would be delivering as they have a heavy backlog and ill need to be patient. Never ever deal with this company their service is shocking”

Helpful Report

Posted 6 days ago

“Had an item at the Bridgend depot for next day delivery on Tue 9th Dec. Come Fri was assured an extra driver was on on Sat and it's on its way. Mon, (today) still nothing spoke to Supervisor, Sandina, very nice. Who would look into it. Still waiting. DX just don't care. Took time off work to be here, it's a joke”

Helpful Report

Posted 6 days ago

“Took two afternoons off and waited in all afternoon for a parcel that never came. No note through the door. Total scam company.”

Helpful Report

Posted 1 week ago

“This company is unprofessional. On the tracking page it shows that they have the package, and they send delivery dates that you have to confirm. When you confirm, you receive a message saying the package will arrive on that specific day — but in reality, it never arrives on that day. There are zero updates or information, and I won’t even comment on their chat support. No professionalism at all. They change delivery dates without informing the customer, and you end up finding out that they don’t even have your order, even though they already sent you a delivery date that you must confirm. Never again with DX. You mislead customers; people take time off work to receive large shipments, and you don’t deliver them on the day you specified. Customers trust you, and you don’t even inform them about changes. I do not recommend this company. This was the first and last time I used their services. If you don’t want to stress yourself out, avoid them at all costs.”

Helpful Report

Posted 1 week ago

“Rubbish As with all the other reviews, paid for next day delivery on Tue 9th, still waiting, always showing out for delivery but never arrives. No one answers the phone. Wish the companies we purchase their goods from would tell us before hand who is delivering it.”

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Posted 1 week ago

“Absolutely rubbish company. My parcel should be delivered 2 days ago,every day when I try contacting customer service I need at least 30 minutes and same story every day-parcel was out of delivery but wasn’t scanned so they are not able to deliver my parcel today. This is unacceptable.”

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Posted 1 week ago

“Been waiting for this parcel November 18th, still waiting, excuse after excuse still more excuses, disgraceful company”

Helpful Report

Posted 1 week ago

“Next day delivery, still not arrived 6 days later. Contacted by email, no reply. Waited for live chat for almost an hour, they just said not scanned yet. Tracking shows due to be delivered 5 days ago. Do not use this company.”

Helpful Report

Posted 1 week ago

“Waited in all day, failed to show up, then the tracking details disappeared at the latest delivery estimate time. Then it showed as a "missed delivery" and said "card put through door" (lies). I contacted their useless customer services (no phone number, impossible to get through to, waited on chat for hours), who said it would be redelivered on Weds. Waited in another entire day, only to be told that it wasn't coming (again at the end of the day and only when I enquired). I told them to stuff it. Useless company, and full of ****!”

Helpful Report

Posted 1 week ago

“Dreadful repeated lies of attempted deliveries when someone home. Live plants left to die in a random field. This is a disgrace of a company. Have been waiting long time for a delivery that’s obviously not happening. Companies - do not use them if you want business”

Helpful Report

Posted 1 week ago

DX is rated 1.2 based on 2,243 reviews