DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,326 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Pavlo

Anonymous

Anonymous

122

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful been waiting over a week for a bed too arrive for my son i have messaged everyday and they said it will be with you tomorrow.well still not here so called seller and asked for refund and will order from somewhere that doesn't use this delivery service.it should of been next day delivery aswell.”

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Posted 23 hours ago

“Two failed collections. 1st driver arrived over an hour early. 2nd - never appeared after giving me a 12 hour slot. I will avoid like the plague absolutely hopeless!!! Would give ‘0’ if I could.”

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Posted 1 day ago

“Rubbish supposed to deliver between 16:22 and 18.22 pm tracking no 7077476955. Sent a message at 16:40pm to say they were not delivering. Will also complain to my supplier for using this company. Unteliable!!”

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Posted 1 day ago

“How does a courier come to your door and not alert someone they are there and more impressively 2 reactive dogs? The only explanation is creeping up to the door, leaving a card, photographing it and tip toeing away ! Oh and telephone customer service won’t change delivery address (when delivering the next day) citing security when all they have to do is log in and ask you the same questions as they do online . I also love how they say oh we can redeliver tomorrow … do they think we have nothing better to do than sit around waiting for them ?!”

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Posted 1 day ago

“NEVER EVER DEAL WITH THEM!!!!!!!!!!!!!!!!!!!!! I got the delivery arranged through parcel2go Left the parcels at the porch for a courier to pick them up. Items Packed, Labeled. I GOT A VIDEO of courier looking at the parcels, touching them, reading the lables and then he just turns around and leaves. WHAT THE HELL?! I got scammed by this company! NEVER EVER try to work with them. Tracking number: P2G143189768”

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Posted 1 day ago

“Very poor communication between online chat and depots. Poor estimated delivery times. Unable to leave delivery in a safe place despite seller agreeing. By the standards of other delivery companies they are awful”

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Posted 1 day ago

“Worst delivery company in the world bye a mile hopeless”

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Posted 4 days ago

“Lost my parcel, no information, no updates, parcel eventually delivered without notice 4 days late, parcel left on doorstep with no attempt to advise me, driver speeds off. Hopeless.”

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Posted 6 days ago

“Didnt deliver still waiting no one intrtested in helping just auto messages basically saying will be deliveted tomorrow then another emsil saying sorry cant deliver today will be tomorrow, i would not order again from any compamy using this delivery service. Still no item 2 weeks after ordering not good enough by anyones standards!”

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Posted 1 week ago

“DO NOT USE!!! Really bad company. Wasted 5 days now waiting not working for scheduled delivery only to find every day having to rebook cause I apparently wasn't in or my property was unaccessble which is just all out lies. DO NOT USE!!!!!! Awful customer service as well with the so say live chat being a typical robot that wont even let u ask a question let alone work properly. Seriously this company in my experiences truly is WORST COURIER EVER!!! My live plants no doubt will all be dead by now. You don't even deserve 1 star. Very very very disappinted.”

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Posted 1 week ago

“You failed to deliver on the promised day twice. On the third day our delivery was just left outside the property and fortunately it was discovered before being damaged by rain.”

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Posted 1 week ago

“Wprost delivery every”

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Posted 1 week ago

“Literally the worst delivery company in the UK. They say DELIVERED EXACTLY but they don't manage to deliver the items in the condition they are collected. Mangled, damaged, torn, broken, often lost for long periods of time! No proper insurance from DX either. Bottom of the rung poor quality service!”

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Posted 1 week ago

“The absolute pits. Will constantly gaslight you by saying they called but you weren’t there, when you’re sat in the house ALL DAY and nobody turns up. In the end, to recover my passport myself by driving to the depot and refusing more failed deliveries, but even that was like getting blood out of a stone. Abysmal. Every one star review here fully deserved. I wish I could award negative stars.”

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Posted 1 week ago

“Tracking not working and a no show for my delivery”

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Posted 2 weeks ago

“Waited for two suitcases to be delivered. Got message to say they tried but I was not at home. I had been at home for days as unwell. I tried live chat - like talking to a robot, I tried to contact leaving my number for call back - no call back. Now have to wait a further three days as it is weekend. Customer satisfaction is clearly not their priority. Hope I never have to deal with this company again.”

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Posted 2 weeks ago

“Very disappointed. I never requested my package to be left with my neighbour. The delivery driver should have called me and asked where to leave it”

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Posted 2 weeks ago

“The company wants to deliver business packages outside of business hours. There's no information, no options because no one sends information via email. It's impossible to contact them because I get an error message. The driver, complaining that he had to make two trips, started lecturing me on what to do next time. No tracking cards or anything. It's a disgrace and a disgrace to the sort of idiots they employ. The only consolation is that he understood what was being said to him, but whether it actually got through is another story.”

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Posted 3 weeks ago

“Delivery was due between 11.13 and 13.13. At 1615 ingot a call to say the van had broken down but they would be with me in 40 mins. An hour later they still hadn't arrived but tracking said they were here. I went outside to see packages being thrown between two unmarked white vans. When they saw me, they drove up to the house, Pulled out a squashed box, broken at both ends containing a set of rather expensive but now damaged laminate flooring. I won't ever be using this company or any company that uses them.”

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Posted 3 weeks ago

“Left a parcel in the rain and said I had signed for it when I was not at home. The electrical item was soaked when we found it the next day. Do not use.”

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Posted 3 weeks ago

DX is rated 1.2 based on 2,326 reviews