DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,085 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,085 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took time off work when i received a text saying my delivery would be with me between 10am & 12noon I waited and waited and waited , called the boss tao check it was ok to wait another hr. But still my delivery never turned up! The tracking showed the driver was down the road from us ! Then I refreshed the page and now its back on just telling you its out for delivery and the driver will txt you when he's close ?!?!? Are they taking the mickey!! I have to go back to work and there is no one to leave it with and theres no option to tell the driver where to leave it i a safe place. Its a joke only its not funny!”

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Posted 1 month ago

“I would give 0 stars if I could. I was given a delivery time of 1.45pm to 3.45pm so altered my plans to be in the area at that time. At 3.45 driver appeared to be about 2 miles away. After that I couldn't track it. Used chat facility told drivers don't have work phones and won't use their personal phones to contact me. Confirmed you can't track after anticipated time has passed. Customer services only open to 5pm and they don't deliver at weekends! How is this company still on business. At 8.02pm I finally got an e-mail saying couldn't deliver and asking me to rearrange. I don't intend to waste another day waiting in for them and have asked supplier to cancel order. I will get my items elsewhere with a reliable contactable delivery compajy”

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Posted 1 month ago

“Tired of trying to get tracking information. Bot is useless. Just end up going round and round”

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Posted 1 month ago

“Tried for over an hour to call local depot, then the customer service centre to book a redelivery which allegedly happened, but noone was answering. Extremely poor service...”

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Posted 1 month ago

“Was informed that my item was coming 2 days earlier. Went on the tracking and it said it was out for delivery. Waited in all day. At 2 o'clock I received a message from a lady informing me that my item had been delivered to her address. I tried to phone DX after 20minutes I gave up. I then phoned the seller who answered straight away to be informed that the DX driver would be going back to pick it up and deliver it to me it is now 5.45 and have not heard anything from them and no item .Tracking is a waste of time all it said was item out for delivery..”

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Posted 1 month ago

“Absolutely abysmal customer service. Called to get an update on an oversized parcel that was being delivered. Left on hold for 40 min then call was disconnected. Also online tracking is utter rubbish. Update at 8:47 am Parcel scanned onto vehicle, then 30 min AFTER this, update 8:00am Out for delivery! Total shambles.”

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Posted 1 month ago

“When my cash withdrawal was denied and my account access suddenly restricted, I feared the worst. It's a common issue, and I understand why people lose faith in platforms. But thanks to Mrs. Mercy and her amazing support team, I was able to recover my funds and regain confidence in the process”

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Posted 1 month ago

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Posted 1 month ago

“I’ve been waiting for my package for a week. The courier keeps claiming I’m not home, which is a lie – I’ve been here the whole time. No call, no doorbell. Customer service is rude and useless. Never again”

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Posted 1 month ago

“You bring two halves of a sofabed from the manufacturer to your depot in south of England... then send one half to Edinburgh and one to Glasgow. Ergo, I have received one half today and the other will be Monday. Just, why??? Its not a mistake... your tracking system clearly states that that is what you have intentionally done . I can't understand the logic, or lack thereof. If I am ever having things delivered I won't use you. Half a sofabed is no sofabed.”

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Posted 1 month ago

“I did get any explanation as to why,I didn’t get my delivery. I was the last drop of the day, tracking showed it had jumped my slot to the next delivery. In fact the van was on its way back to the depot!! We’ll see what happens tomorrow…….. my son told me they are dreadful and don’t care 😡”

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Posted 1 month ago

“June 5. Called 0333 241 5700, first time for an update. Held on listening to music and being told repeatedly, we cannot answer your call. Eventually someone cut me off after 20 minutes. Second attempt held for over 40 minutes, the I gave up. Called again June 6, held for 15 minutes no answer. June 9:Called again at 9am. Held for 13 minutes then cut off. Is there anyone who works for this crowd? Absolutely shocking phone service. I’m still in the dark about my delivery which was due on the 6th with no idea when it will arrive. The seller should stop using them.”

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Posted 1 month ago

“Received email to say goods were due to be delivered next day Put a day's leave in work, nothing arrived Phoned 8 different branch to get passed about only to find from a manager that the email I received was a automatic email and my goods were not ready to be delivered How or why would you send a email for someone to wait in all day when there was nothing to deliver”

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Posted 1 month ago

“Poor service waited all day no delivery tried to call customer service twice waited over 45 mins both times no answer”

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Posted 1 month ago

“Delivery driver damaged my driveway, didn't mention it and I've been trying to raise a complaint for the last 2 weeks. Complaint hasn't been acknowledged by the correct team and I've been cut off multiple phone calls. Call waiting times are over an hour.”

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Posted 1 month ago

“Same issue as many others - no delivery attempted, but told it was. Told a calling card was left, none were. Obviously plain lies and awful company. Why do suppliers use such terrible services?”

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Posted 1 month ago

“Just pray that anything you have being delivered does not come via this lot. Tracked my order and it said delivered! Yes, to the WRONG address! Luckily it was to someone i knew who lives 2 miles away, however it is 8ft x 5ft and 36kg, try getting that in a car! Tried the online enquiry form twice and the bot chat. Both absolutely useless, but then that shouldn't have surprised me! DX are a total shambles. I didn't have a choice in giving no star!”

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Posted 1 month ago

“Absolute waste of time as usual, I'm not going to go into details of my failed delivery again as this is the third time in six months they have failed me. DX-Delivered Exactly.... Delivered when we can be bothered should be their slogan.”

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Posted 2 months ago

“It's a ridiculous delivery company !!! I have been waiting for an important document from past 2 days ! The person responsible has given wrong post code and has apologised me ( screen shot available ) , I have been waiting since evening ! it says awaiting first delivery , waiting to go out for delivery ! no delivery has been done on the 3rd day too . DX service don't have proper update for the tracking item and been so useless with the customer ! No proper timing & communication been delivered to customer ! I have experienced such a bad experience with DX ! Kindly avoid this delivery company !”

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Posted 2 months ago

“The supplier processed my delivery within a few hours and the goods were with DX this morning and was out on the van by 8:25. A delivery time of between 13:55 and 15:55 was given but just before this was due to expire an alert said that the driver couldnt find the address. I was relying on getting the delivery today for my business and now it wont come until after the bank holiday weekend. I even had to give them What3Words so they could find the office, which is a massive glass fronted building and signed off the main road. Originally i tried to ring but after 35 minutes on hold I gave up. Live chat guy Ben was sympathetic but couldnt do anything other than ask for more information regarding where the building was!!!.”

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Posted 2 months ago

DX is rated 1.2 based on 2,085 reviews