DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,145 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

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“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”

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Posted 1 month ago

“The worst courier company I've had the displeasure of dealing with. This company is dishonest, unreliable, stating lies, and then changing statements, they have failed to deliver my parcels multiple times in one week and then say it's the senders responsibility to sort out! DX are complete garbage, why any company uses them is beyond me. I've only rated them as 1 star as I don't have the option to put in zero.”

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Posted 1 month ago

“Everything went wrong returned it to seller after not attempting delivery”

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Posted 1 month ago

“Absolutely appalling service from DX yet again. My delivery was not brought to my house at all, instead, it was dumped outside a completely different property on another street in a nearby cul-de-sac. I only found out when the homeowner knocked on my door to tell me that heavy, bulky items had been left outside their house. I had no delivery confirmation, no notification, nothing. To make matters worse, I had to physically carry all of the large and heavy items myself from their house to mine on foot. The property they left it at even had the street name and house number clearly displayed right by the door, so there’s no excuse for this. This is not the first time I’ve had problems with DX, but it will certainly be the last time I want them handling any delivery of mine. They are, without question, the worst delivery company I’ve ever had to deal with. If you’re a retailer considering using DX, please think twice – they will only tarnish your customer service.”

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Posted 1 month ago

“can you give zero stars? Hands down the worst courier company out there. Zero communication from them. Sofa was supposed to be delivered on Thursday, tracking said it was out for delivery. Didn't arrive. Same thing next day. No answer on the phone number given, online chat is useless. Customer service is an absolute joke. I will activeley avoid ordering anything online if i know DX are going to deliver it, absolutely useless.”

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Posted 1 month ago

“I will actively now not purchase from any company that uses DX Delivery after two terrible experiences. Here are what is wrong with the company 1. Their tracking app is beyond basic where other companies are offering live tracking DX only tell you when it is out for delivery and expect you to be in between 7am and 6pm which would be OK if they actually attempted delivery 2. I work from home so I don't miss deliveries. 3 separate parcels using DX and all 3 listed across 3 days as NOT HOME. They didn't even attempt a delivery. After 3 "attempts" they return it to the supplier. I telephoned on day three and asked could they tell me where the driver was (they couldn't) I asked them to give the driver my number (they said they would) I left a note on my front door with contact info. This is how I know they never even tried to deliver. 3. I received an order so badly damaged it was unusable and on further inspection it was half my order and half someone else's clearly during the damage the packaging had come off and instead of owning up to it they just put a new label on anything that looked similar. I have picture but trust me DX Deliver could not care less. I don't understand why large companies like Toolstation are using them. The complaints must be endless. Avoid at all costs and let hope they go bust soon so that people can move to more reliable, easier to deal with companies that have invested in technology, customer care and an actual desire to what to do a good job.”

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Posted 1 month ago

“The worst courier company. This company is dishonest, unreliable, lies, and changes statements, they have failed to deliver parcels many times! To all companies, please reconsider your choice, there are many better and more reliable companies out there. DX Delivery is a disaster.”

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Posted 1 month ago

“absolute rubbish impossible to track your parcel non delivery”

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Posted 1 month ago

“Bad experience with DX. They were to deliver our passport, for which we had paid £30 as an additional delivery charge. The passport was never delivered. DX claimed that 3 attempts were made and a note was left at the door. Strangely, we have received all other packages (Amazon etc) during this time but nothing from DX. No note was found. No call was made to us. On requesting their customer service for proof, they said that could not be provided to us. I would suggest Royal Mail or another service.”

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Posted 1 month ago

“Usual sub par service, parcel doesn't arrive on time, tracking app hasn't been updated with any details and no effort made to communicate with the customer.”

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Posted 1 month ago

“Stayed in all day DX will be delivering your Order on 18/09/25. Between 08:00 - 18:00. It is possible you will receive more than one delivery to complete your order, please check your confirmation email for details. No delivery, it’s 18:00 now?”

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Posted 1 month ago

“The driver asken me to help unload the goods from the vehicle. After I assisted,he did not even say a word of thanks. His behaviour is unprofessional and completely unacceptable”

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Posted 1 month ago

“★☆☆☆☆ Absolutely Terrible – Avoid at All Costs DX Delivery is hands down the worst delivery company I’ve ever dealt with. My parcel never arrived, yet their tracking app falsely claimed that a “delivery card was left at my door.” This is a complete lie — no one even came near my property, and I have CCTV footage to prove it. Tried contacting their customer service — no one answers the phone. It’s either on hold forever or it just cuts off. When I finally did get through once, the support was completely unhelpful and dismissive. This company is dishonest, unreliable, and impossible to deal with. Please, do not use DX Delivery — there are much better and more trustworthy options out there. I will never use them again.”

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Posted 1 month ago

“ABSOLUTELY HORRENDOUS! My passport was supposed to be delivered today and expected time was shown 6-7pm on the website. I was at work and not at delivery address (home).The driver didn’t even call me before attempting delivery and delivered the parcel to somebody in my building. He delivered at 2pm where the ETA on website was showing 6-7pm. When the high value parcel is sent which requires a signature, that signature MUST be of the person who is supposed to get the delivery and not some neighbour! Isn’t this thing obvious for any basic or small courier company? Now I’m missing my passport and there is no fkcing contact number to call on! The company is so irresponsible and hopeless that they emailed me next day and asked me to raise a complain with the sender, so that they will issue a new passport, raise a police complain, do all the lengthy paperwork. And meanwhile, you will have to cancel your all the travel plans because you have lost the passport! WHAT A JOKE!”

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Posted 1 month ago

“Terrible company! They claimed they rang my doorbell to collect, but I was at home the whole time and nobody rang! They lied. I asked them to show me the photo they supposedly took at my door, and they told me they’re not allowed to show it. Absolutely ridiculous. If I could, I would give them minus 10 stars. Awful company! ⸻”

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Posted 1 month ago

“Awful company”

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Posted 1 month ago

“You make false statements about making an attempted delivery. You make false statements about leaving a card. I was looking forward to receiving my delivery today so very disappointed. I will probably contact retailer and cancel order.”

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Posted 1 month ago

“They're useless my item should be with me today no sign of the item or the delivery man... DX should be shut down as they can't deliver a single package on time so why run the business They're waste of air.”

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Posted 1 month ago

“Parcel not delivered, company has lied about attempted delivery”

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Posted 1 month ago

“Dx freight can't get enough drivers because managers get treated better than the drivers. The face of any company is the boots on the ground eg drivers and not the managers. That's why the service is rubbish”

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Posted 1 month ago

DX is rated 1.2 based on 2,145 reviews