DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,059 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

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“They lost an expensive parcel within the DX network , item was then resent on an next day delivery, but they could not confirm a delivery slot , told all day delivery slot, reference quoted did not exist when trying to track the parcel on DX website, spend over an hour in a call queue to get through to customer services and still no further forward, from a queue to phone just ringing out constantly - Utter shambles – eventually hung up after spending 1 hr , 11 mins - absolute joke of a company with zero customer care - will never use again – would not recommend.”

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Posted 1 month ago

“Still waiting for a delivery that’s has supposedly been coming 3 times now wasted 3 days waiting in for it to arrive”

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Posted 1 month ago

“I would give this company 0 stars if I had the opportunity. My item from Shore Uk should have been delivered last Friday (I paid extra for quicker delivery with DX). I had notified them to leave with a specified neighbours if I wasn't in. I asked my neighbours and both had been home all day and no one attempted any delivery. They even checked their ring door bell cameras. I really arranged delivery for today Tuesday and waited in all day to receive an e mail saying it had been delivered to someone called Derek at 39. I was in all day, neither of my neighbours are called Derek and I o ly have 29 houses in my street. Absolutely shambolic delivery company.”

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Posted 1 month ago

“Customer service is shockingly bad, unhelpful and ignorant, wrongly delivered my parcel and failed to retrieve it, i ended up posting on facebook the delivery photo to try to trace it, luckily one person recognised it, it was delivered to a different rd and different postcode, the only saving grace was the driver that correctly delivered the replacement, avoid this company at all cost”

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Posted 1 month ago

“Utter shambles. Having been waiting for a delivery for 2.5weeks. Spoke to the company I bought from and they said they’ve had lots of issues with DX. Parcel came to Scotland last week, Glasgow for days, then went back to the midlands. After phoning and emailing them several times it’s now back in Perth which is even further away from myself here in the west coast of Scotland. It’s also been sitting there for nearly 4 days and not moved all week. Will be avoiding ordering from any sites that use this company in the future. Absolutely dreadful service.”

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Posted 1 month ago

“Seems a common theme. Due to be delivered, then ‘attempted delivery & apparently calling card left” Cameras at house proves no delivery was attempted. Contact systems useless. Suggestion to DX, try not lying, update your call systems, update your tracking system. You are so far behind the rest. I’ll also be making sure I complain to the company I purchased items off as the only way to fix is for companies to start using others.”

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Posted 1 month ago

“waited all day for my delivery to come until i received a text saying DX had attempted delivery but no one was home. i checked my house cameras to see if this was true to find nothing. turns out after ringing the seller, the driver was parked at the top of my road and didnt even bother attempting to come to the house. tried contacting DX to see what they had to say but the phone number and live chat is useless. DO NOT USE.”

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Posted 1 month ago

“Stayed in all day for delivery, checked tracking and parcel marked as delivered at 3.20pm signed for by John! Message following day out for delivery again, isn't that fraudulent!”

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Posted 1 month ago

“Very happy with your driver who delivered my order from amazon we was out arranging me I said we are 5 minutes away he waited for us to arrive home to give us our parcel very friendly driver”

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Posted 1 month ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 month ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 1 month ago

“All day delivery then nothing. That is not tracking rather a joke.”

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Posted 1 month ago

“Delivery failure twice - they require a whole day window for delivery - unreasonable. A more reasonable window (say 2hours as per other delivery companies) is required. Also no advance notice of delivery time is given.”

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Posted 1 month ago

“Failure to deliver”

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Posted 1 month ago

“Useless. Driver walked up to house, rang bell and immediately walked back to van. Portal said calling card was left, but ring doorbell shows otherwise. Stick with DPD if you want items delivered on time, and with care.”

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Posted 1 month ago

“Unreliable don't deliver when they say and impossible to speak to anyone”

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Posted 1 month ago

“Delivered 2 out of 3 boxes of a 3 part set, admitted to losing the last box then fraudulently updated the tracking info to say all 3 boxes delivered. Now won't return calls or emails. No option but to log a police incident and report with Action Fraud with the evidence we have. Use with EXTREME CAUTION”

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Posted 1 month ago

“No delivery despite tracking showing them a couple of villages away. Obviously didn't fancy the detour. Rebooked for today. No delivery, no tracking, nothing. I already know them to be a shockingly poor company from other people who've had the misfortune of being sent something by them.”

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Posted 1 month ago

“Utter sh**”

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Posted 1 month ago

“AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID”

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Posted 1 month ago

DX is rated 1.2 based on 2,059 reviews