DX Reviews

1.24 Rating 437 Reviews
6 %
of reviewers recommend DX
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
1.18 out of 5
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DX 1 star review on 20th June 2020
Emma Perry
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DX 1 star review on 11th June 2020
S
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DX 1 star review on 29th February 2020
Sarah
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DX 1 star review on 25th February 2020
Anonymous
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DX 1 star review on 25th February 2020
Anonymous
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DX 1 star review on 25th February 2020
Anonymous
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DX 1 star review on 16th January 2020
nobby
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Anonymous
Anonymous  // 01/01/2019
Delivery person didnt come to deliver,or even leave a card. It was a free delivery,but I was offered a redelivery on a saturday without being told you charge for it. Then she said i could have redelivery free as a goodwill gesture! What a cheek!!
I waited in all day for that parcel.
Posted 4 months ago
Pretty poor courier service - tracking function is very limited, with no pre-warning when delivery will be made, other than on the morning of delivery, which is not much help if you have no idea when to expect the delivery. The delivery slot is 9-5, which isn't very helpful for people living in the 21st century that can't be at home all day. No option to change the delivery date or location without having to call the company - I called the general inquiry number, held for about ten minutes, then was told I needed to contact the local depot instead. Unlike many other courier services, there's no option to pick a parcel up from a collection point, other than their limited range of personal depots. Compared to a lot of other courier services, DX seems very limited and out-dated. I wouldn't use if you have another choice.
Posted 6 months ago
DX was very poor at delivering when they said they would,
And they lied about trying to gain entry when they had never even tried
Posted 7 months ago
DX is rated 1.24 based on 437 reviews