DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,077 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,077 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be fair there were two delivers via DX. First was great, left a note yo ask if they could leave neighbour & they did. Thought great. Second delivery was for today. Got a message to say, sorry we missed you, we've left a card. Um no they didn't, no card & no delivery & I was in all day because I was expecting a couple of deliveries plus i have a dog who barks. But the worse part is the appalling customer. First uou can't sowzk to anyone . You can use Xpert to contact, but no idea on response time. The contact number is now only automated for rescheduling a delivery, and the Live Chat is useless 65 mins for a response & you can't leave the screen or it curs off your call. Absolutely awful customer support, didn't think anyone could bring worse than Evri but DX have managed it. Have fed back to the company I purchased from.”

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Posted 7 months ago

“They said I had missed delivery on Saturday and they had left a card. Not true, I was in and waiting for it. No idea where they attempted to deliver it. Can't get through to speak to anyone on Saturdays. And the bot thing is useless. Decided to go for redelivery today but it's an all day slot. Waited 40 minutes on the phone to speak to someone, just kept saying they couldn't answer my call, keep holding. I did leave messages for them on Saturday explaining how the configuration of the estate I'm on is worked (for today's delivery) No idea if this was passed on to the delivery team. Absolutely terrible communication with this company.”

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Posted 7 months ago

“To reschedule a delivery is very difficult. You will bounced among phone calls and websites”

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Posted 1 year ago

“It took exactly 1 week for my delivery for various reasons unrelated to me except the fact that I had to pop out when initially the parcel was due and it was not left due to no signature.(fair enough.) However after a week of being let down it was finally delivered but no knock on the door but left on the step with no signature asked for.(not their company policy) Poor delivery service but I did get a very good and professional email reply from customer services with an apology which saved DX from getting a One”

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Posted 1 year ago

“Lost first order then struggled with delivery ofreplacement - only positive was nice customer services lady who did get back to me when she promised and delivery driver was very helpful.”

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Posted 1 year ago

“Driver sat outside the house, logged that they'd left a card, and drove off before I could get to them. Just got my fourth request to rebook delivery in as many days.”

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Posted 1 year ago

“Changed my delivery date on the link and it was delivered a day early. It was left in my back garden. Thank goodness it was a dry day. Annoyed and stressed that customer service people didn't update my request!!! 😭 No text to say my order was arriving 😭 No text to say my date change had be implemented 😭”

Helpful Report

Posted 1 year ago

“I used to be a Team Leader at South London depot for 9 years. Higher management were rubbish. My manager was lazy and used to turn up few hours late every night and hide away leaving me to run shift or always going sick. Staff seemed to do as they please and would not listen to me and if I took complaint higher nothing was ever done. Even when I left job the management couldn't be bothered to give me a nice send off after 9 years and hardly going sick and never late. The day I handed my notice in my manager was running around the warehouse asking every Tom, Dick and Harry if they wanted my job as he knew that once I had gone he would have to deal with everything. Awful company.”

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Posted 1 year ago

“I am only giving 2 stars because the items were delivered. DX have had to deliver to me on 3 occasions in the last 2 weeks, each time I get an email saying your item will be delivered today (great) on each occasion I then get another email later that day, saying sorry we missed you, they have not missed me, I have been in all day on every occasion, their driver has not bothered to try to deliver. If you are not going to deliver don't say that you are!!”

Helpful Report

Posted 2 years ago

“Advised delivery would be between 13:07-15:07 only for the parcel to attempt delivery at 12:39 and because I was informed it would be softer 1:00 I didn’t rush home and therefore miss the delivery.”

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Posted 2 years ago

Helpful Report

Posted 2 years ago

“Bad service made worse by abysmal customer care. This company is sadly declining in terms of reliability, customer service, trust and professionalism. I am still waiting for DX to deliver a parcel that was promised 3 days ago. Each day I receive an SMS giving the name of the person who is going to deliver, but no useful estimate of when (it's usually "between 8:36 and 19:20" or some such large timescale). The parcel is then NOT delivered and there is no notification as to when it will be delivered, until the next message arrives and another broken promise. The only way to contact them is via twitter as the phone number is an automated robot that having asked for your tracking number only wants to re-arrange delivery. Twitter does get a response, but all they do is the same as the automated voice-of-apathy and say "we will make sure its on a van for delviery tomorrow". Watch out for this phrase - it's misleading. The fact your parcel is "on a van" does not mean that it will be delivered. My parcel has been on 3 vans in my area, and it's still not been delivered. So far I have lost 3 days work because of their inability to deliver the service they have been paid for. To add insult to injury, I have just been offered the chance to go and collect my parcel from their warehouse myself - effectively they are being paid and not doing their job. By inviting me to spend MORE money to compensate them for their incompetence is offensive, unprofessional and frankly insulting. I have given 2 stars purely in recognition that there are UK-wide issues with drivers. Otherwise, the total lack of assistance, approachability, professionalism and basic ability to "do what they promise" would have reduced this 1. A very poor experience overall. They do not care about customers.”

Helpful Report

Posted 3 years ago

“Where do I start, they said the supplier hadn’t delivered them anything so back and forth until they admitted they had the parcel. Then they said they were going to call on a number ending 162, no call. On the day of delivery they told me it was out for delivery so took an emergency days holiday and it arrived around 6pm. Delivery driver sat in the van on a call, so I opened the gates and pottered round the garden for 10 mins whilst he finished, he then dropped the back of the van but didn’t use the tail lift, and picked up the over large - over weight package of a SHED with no truck, I asked where his truck was and he just stared at me and dropped the parcel in the garden and walked away. Worst case of H&S I’ve ever seen, he lifted this large package from height and was clearly struggling. I couldn’t even move it to go on a truck that is how heavy it was. No call or text to say on the way or a timescale. Package was sent on 14th arrived on 17th .”

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Posted 4 years ago

“I ordered a product 4 days ago and my order was meant to arrive yesterday (Wed 13th January). I got a DX message saying it would arrive on that day but then l got another message next day saying that due to a network issue my order has been delayed till the next working day. I am still waiting for my products to arrive and hopefully I will get them today but it's a little disappointing services from DX. I just wondered if you could give me an update on when they will arrive. My consignment number is 10318665. Thank you Douglas Beattie”

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Posted 4 years ago

“Delivery person didnt come to deliver,or even leave a card. It was a free delivery,but I was offered a redelivery on a saturday without being told you charge for it. Then she said i could have redelivery free as a goodwill gesture! What a cheek!! I waited in all day for that parcel.”

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Posted 5 years ago

“Pretty poor courier service - tracking function is very limited, with no pre-warning when delivery will be made, other than on the morning of delivery, which is not much help if you have no idea when to expect the delivery. The delivery slot is 9-5, which isn't very helpful for people living in the 21st century that can't be at home all day. No option to change the delivery date or location without having to call the company - I called the general inquiry number, held for about ten minutes, then was told I needed to contact the local depot instead. Unlike many other courier services, there's no option to pick a parcel up from a collection point, other than their limited range of personal depots. Compared to a lot of other courier services, DX seems very limited and out-dated. I wouldn't use if you have another choice.”

Helpful Report

Posted 5 years ago

“DX was very poor at delivering when they said they would, And they lied about trying to gain entry when they had never even tried”

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Posted 5 years ago

DX is rated 1.2 based on 2,077 reviews