DX Reviews

1.2 Rating 1,460 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,460 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
Gave me 3 delivery slots since Friday then at last minute cancel done this 3 times.Told package has been in local depot since last week and don't know when they can deliver.Telling me one story and seller another won't trust this company to deliver anything if can't do work font take the jobs.
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Posted 4 years ago
Completely untrustworthy Courier service. Expensive items they steal
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Posted 4 years ago
I having an incredibly frustrating experience with DX Delivery that is compelling me to share my disappointment. Despite paying extra for one-day delivery and making arrangements to be available at the office, my delivery was repeatedly missed for 2 days, causing significant inconvenience and disruption to my schedule. The issue escalated when one of their drivers, consistently refused to deliver my package, despite multiple attempts to resolve the situation. Despite assurances from the depot that a redelivery would be arranged, this commitment was not honoured. This level of unprofessionalism and disregard for customer satisfaction is unacceptable. It reflects poorly on DX Delivery as a courier service provider and has left me feeling frustrated and dissatisfied. I urge others to reconsider using DX Delivery for their courier needs, as my experience highlights their unreliability and lack of accountability. It's disappointing to see a company prioritize profit over customer service, and I hope DX Delivery takes immediate action to address these issues and improve its service quality. My experience with DX Delivery is nothing short of disappointing, and I would caution others against relying on them for timely and professional delivery services.
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Posted 1 month ago
Really poor service. On a more positive note I have found their CFO email. feel free to contact him and let him know how poor the service is. david.mulligan@dxdelivery.com Your Welcome. :)
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Posted 1 year ago
DX are pretty much competing for worst delivery company with Hermes or evri
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Posted 1 year ago
For 2 days I've been promised my delivery from dx and they keep returning it to their depot. I'm so upset as i need this by Friday. You can't get through to them and their tracking system goes to pot when the deadline for delivery is missed. I'd give it zero stars if I could.
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Posted 3 years ago
THESE PEOPLE ARE RATS PLEASE BEWARE
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Posted 3 years ago
Driver arrived, entered my property, left gate wide open, let my dog out. He ran off... took me 2 hrs to find him ... ( dog is 16 and deaf) he had a seizure due to exertion ... got him home to find delivery of 28 packs of heavy duty flooring dumped on pallet behind my car. No sign of driver ... no del note. I was due to work that day, couldn’t get car out of drive. Took me over 2 hrs to unpack flooring on drive and stagger 28 heavy packs into my house. Lost a days pay and had a very sick dog. (He is ok now) NOT impressed and very angry with attitude and lack of customer care.
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Posted 3 years ago
Awaiting a delivery since 30/04. Obviously home all day to get a message “Driver attempted delivery but couldn’t gain access to property”. Which is rubbish because the door bell wasn’t rang and no calling card was left either. So at the inconvenience of DX I’m now awaiting another delivery that probably once again won’t arrive, after clear instruction left with an advisor and delivery instruction. Appalling service.
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Posted 3 years ago
No delivery despite tracking says it has been at Exeter depot (our local) for a week. Had txt to say delivery but no show. Cannot talk to any rep as their phone system puts on hold then cut off. Tried their ring back service a dozen times over 3 days, no call back received. They are holding two fingers up to us and I have vowed never to order from a company that uses them for delivery.
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Posted 3 years ago
driver stolen my goods, and took a picture of "top" of my door to pretended he was there, as proof! no picture of the parcel at my door, just top of the door..dusgusting ! as it was garden toy for my boy he was do exited about it aswell! so i believe these people steeling it everyso often and selling it to make some wuick cash! disgusting! never buzz the door, never knock..is lockdown everyones home,
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Posted 3 years ago
This company is an absolute nightmare. Got message that address could not be found. Its really hard not to find 40acres Farm situated on the main road. Numerous messages sent with standard response. Next time I will be checking before ordering goods to make sure that I will not be dealing with this imitation of courier ever again. I have AVOID LIKE CORONAVIRUS!!! 0 STARS OR EVEN LESS.
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Posted 4 years ago
Claimed they had attempted delivery but could not gain access to my property - what a load of rubbish! CCTV confirms DX are telling lies. Email complaint got a standard response. When parcel did eventually arrive it was left on the doorstep - this is fine bearing in mind the Covid issues but DX then contacted me to say the parcel had been delivered and signed for by me!!!!!! Item was also damaged as it appears something heavy had been put on top. Simple mathematics: DX = lies Use them at your own risk.
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Posted 4 years ago
Waited in all day and no delivery. Cannot get through to them, complete waste of a day.
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Posted 3 weeks ago
This is the worst delivery service and should be shut down!!!! Their service suck🤮🤮🤮 and they couldn’t be bothered about your concern!!!! I detest having to be sent my parcel through this hell of a delivery parcel. Over 5days, still a struggle to receive my parcel; even after cancelling work to stay home to receive my parcel; I am expected to hang around outside the house as they will never notify you but in a hurry to return the parcel!!! Useless company!!!
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Posted 1 month ago
I was supposed to have a parcel picked up this morning, was advised pickup was between 08.00 and 09.00. At 08.58 I received 2 text messages and 2 emails from DX stating that they called to pick up the parcel but I wasn't in!!! I was in,because I was waiting for a delivery from IKEA. I tried to contact DX but they don't have any customer service contact number, only automated service, I phoned the local depot number and asked for a call back. I am still waiting. I phoned the company that the parcel was being returned to and they told me that this happens with DX!!!! I will never buy anything from a company that uses DX.
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Posted 1 month ago
Untrustworthy service, wasted my time waiting for my delivery and never attended for 3 days. Ended to cancel my order with the supplier and asked for full refund.
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Posted 1 month ago
HORRIBLE, STAY AWAY. NEVER SEEN ANYTHING LIKE THIS. My partner had to take two days off waiting for her passport to be delivered and still have not been delivered. Even contacted the chat they have and they said it will for sure be delivered today but nothing. And they don’t even have a phone number to call and the number they have is automated and you speak to a Robot. I will be complaining from them if it does not get delivered.
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Posted 1 month ago
Awful they don't respect their own timelines and you just waste time god forbidden you get in touch with customer service - they are just useless and waste more of your time massive NO from me. I wasted 2 days of work waiting for the package to be delivered. and didn't make it to my son's school pickup! AVOID
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Posted 2 months ago
I waited in all morning for a tracked delivery. The driver did not attempt to deliver to me , but delivered to a farm up the road, then logged it as delivering to my neighbour next door. When I tried to contact DX they did nothing. Avoid this company if you want your goods to arrive at your address.
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Posted 2 months ago
DX is rated 1.2 based on 1,460 reviews