DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,145 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of this company The worst courier service i ever came across Totally waisted my time Got a very prolonged run around and excuse after excuse . Never got my delivery”

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Posted 3 months ago

“Had a text message saying delivery would be made between 8am and 6pm on 29.7.2025, have been in all day, no delivery, no messages, no texts, no phone calls, no e-mails, NOTHING.”

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Posted 3 months ago

“Judging by the other reviews I was very lucky. Had Lewis and Jason deliver 5 radiators which were too heavy for me to lift. Delivered smack in the middle of the delivery window and they put them in the house where I asked. Both a credit to their company. Thanks and well done.”

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Posted 3 months ago

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Posted 3 months ago

“Paid extra for fast delivery should be 48 hours delivery but 7 days passed still not received”

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Posted 3 months ago

“This company caused damage to my property, caught on cctv, over 2 months ago. Despite dozens of emails and calls my issue has still not progressed or is anywhere close to being resolved. Do not recommend this company.”

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Posted 3 months ago

“My item was delivered to a wrong address and message stated delivered. Attempted to contact company no response and no help given. Useless communication no apologies given. Stay well clear of this useless company.”

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Posted 3 months ago

“Card was left in porch saying delivery attempted. Someone was in all day. No option to give instructions as to safe place. Porch would have been good. Automated answer service stated that no signature was required. No answer from support teams. Absolutely useless. Don;t know why a company like Amazon would use them.”

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Posted 3 months ago

“They say they’ve attempted delivery 3 + times but couldn’t find my property which is ridiculous, no one else has any problems. I’ve tried to contact them,I was cut off after waiting for half an hour They are pathetic, a useless company”

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Posted 3 months ago

“Had delivery which was earlier than expected, however the cardboard boxes were damaged one especially was damaged as opened at one end. On inspection of the metal plates for a garden raised bed that many of the panels has scratches on the panels.”

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Posted 3 months ago

“Waited in all day for the promised delivery, only to get a note saying they couldn't deliver it and had put a card through door to arrange delivery. This was a blatant lie as we were in all day, in the room next to the door and we never received a card. Probably the most useless delivery company ever (and there is stiff competition!). Avoid buying anything from companies that use these idiots for delivery.”

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Posted 3 months ago

“Great service provided by Frankie and Neil”

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Posted 3 months ago

“I cannot explain how incompetent this business is. Lost by bag for 6 days. Kept claiming the shipping agency. I presume BA use them as they are cheap. Sadly I had no choice, but I won’t use BA again either. Lost then item, shipped the item to the wrong place. Then delivered on the wrong day. Said would delivery on Thursday, then delivered on Wednesday.”

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Posted 3 months ago

“Appalling, the person who delivered my parcel didn't fill in a calling card and couldn't be bothered to ring Knock on my doorbell,so I rearranged the delivery for today, same again.I rang DX on both numbers no one answered, spent 2 hrs trying. When I then went on live chat, the lady said all she could do was to arrange another delivery. I am thinking it will be the same tomorrow..I will not buy anything online from people who Use the Company DX to deliver.”

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Posted 3 months ago

“Took today off work to wait for parcel which says out for delivery today, it's now 7:45pm and nothing absolute load of rubbish God knows when I will get it, fuming.”

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Posted 3 months ago

“Absolutely useless and perhaps the worst delivery company. Incompetent staff, a customer service department that’s beyond terrible, and an attempted delivery to the wrong address instead of mine. Just speechless.”

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Posted 4 months ago

“Absolute disgrace”

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Posted 4 months ago

“I wish I could give 0 as lied from start”

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Posted 4 months ago

“Delivery scheduled for 2nd July between 14:48 & 16:48. At 17:05 I get a text to say the parcel could not be delivered and a card has been left with instructions to re-arrange, which is a complete lie because nobody has been anywhere near my property and no card through the door. Only option is to reschedule for 3rd July. Absolutely useless and suspect I may never get the parcel, especially if the supplier claims I'm not here to receive it! Will wait and see!”

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Posted 4 months ago

“I really don't know how hard it is to press a door bell, but DX delivery drivers seem to have been absent from that course. They can't even read a message on my door saying where to leave a delivery if there is no answer. Left a 2m long roll of netting leaning by the front door and left. Anyone could have taken it. They do this every time - by the door or by the bin. This seems standard practice if you are lucky enough to have your good delivered by DX.”

Helpful Report

Posted 4 months ago

DX is rated 1.2 based on 2,145 reviews