DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Appalling service. Delivery promised on three separate days. Never arrived. Unable to speak to anyone in person. Would not recommend this company to anyone. DX please do not send an apology on this platform. It means absolutely nothing.”

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Posted 2 months ago

“Ordered something on eBay and chased up the seller as I haven’t received the item and apparently DX have attempted to deliver 3 times and left a calling card but I’ve had no calling cards and no attempted deliveries!!!!! Been over a week now since I ordered the item and trying to get hold of someone at DX to sort it out is impossible. Worst delivery company I’ve been experienced so far and have messaged the seller saying so for future reference.”

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Posted 2 months ago

“Simply shocking. Every conceivable assistance given with directions including precise instructions, what 3 words and even a photograph of the entrance. They have consistently lied about ‘tried to deliver’ and ‘nobody available to take delivery’”

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Posted 2 months ago

“Delivery never arrived. No ability to contact DX through their website or make enquiries about delays, other than a chat bot that sends you in a circle. Absolutely the worst delivery company I have ever come across.”

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Posted 2 months ago

“Was ment to deliver on Tuesday and lied saying we weren’t in and that they had left a calling card. No card and wife was in at the time. I then re-scheduled for Friday and took day off only for them to cancel the delivery at 1pm.”

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Posted 2 months ago

“Shocking was ment to be delivered 2 days ago, nothing and still saying the same thing on their website.. appalling service.”

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Posted 2 months ago

“Lied about delivery saying i wasn't in when i was decorating hallway at the time and front door was wide open. They also said they'd left a card. Another lie. The redelivery was due today and nothing. No email or text. This company are the pits. Don't go by the great trustpilot reviews either and don't bother with customer service they never call back.”

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Posted 2 months ago

“Terrible said two days in a row out for delivery, even showed it in my village and then dissapears off tracking and says scanned at delivery depot. Useless”

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Posted 2 months ago

“Booked collection for today 12.3.2025 waited by the door, no sign of driver nor vehicle, then received a status update saying failed collection no answer. Absolute false info.”

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Posted 2 months ago

“Shocking service awful awful customer service and that’s being polite! This is the second attempt to deliver a door that is to be fitted tomorrow first attempt the door was smashed second attempt the door was apparently at the depot so I booked a day off work to receive the door and surprise surprise 30 minutes before time if delivery I am being told it’s now not at the depot?? WTH is going on here completely incompetent service from start to when will this end???”

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Posted 2 months ago

“Tried to deliver item earlier than the time window given”

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Posted 2 months ago

“On Monday your driver did not attend my house with my passport as claimed the delivery "was unsuccessful", I was sat in my living room with views of both the front and back of the house and he did not approach the property at all. I contacted your team and got a call back from someone who said they will contact the depot and I heard nothing for several hours I reached out again for them to tell me the courier will return to my address to deliver my parcel, I stayed inside all day waiting as you couldn't give me an ETA, simply for him to not even turn up. I have had to cancel and rearrange my flight which has cost me so much money. The next day I complained again to the online chat service they got the same person to ring me again. Sophie on the phone assured me it will arrive today and that she will try to get an earlier delivery as my eta was so late, she said she will call me back with an update. Unsurprisingly, I never heard back. My delivery eventually arrived here today at 7.30PM and it was the same driver as yesterday, Leonardo. I asked him why he didn't return to bring my passport yesterday after he couldn't be bothered to deliver it the first time, he said "I don't know I came but no answer" which was a BLATANT lie. He also came to my back gate instead of the front door, which doesn't have a doorbell, I was purposely waiting for them otherwise he most definitely would have marked it as unsuccessful again. I genuinely have not had a worse experience with a delivery company than this one, after waiting a year for my visa for them to be so reckless with my passport is crazy, I have now had to rearrange my flights and I'm out of pocket now due this companies laziness and unprofessionalism. I will be writing to the embassy and hope they make a better decision on who use as a courier. This company has terrible reviews if you look at the Google reviews it's genuinely hard to find a good one, and the owner responds to majority of them saying to email, I have emailed and recieved nothing back. They clearly know they have issues they need to resolve but don't care enough to resolve anything. This company should be out of business, rude drivers, useless chat system and useless customer service. And I paid £21 delivery for this?? If you have the option, avoid this company at all costs!”

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Posted 2 months ago

“My parcel was not delivered, and they are clearly lying because 3 hours before the supposedly attempted delivery it already said it was scanned into their logistical center. I was tracking the map and when they were close I left the door open and was looking over the balcony and they did not even get close to the building and suddenly it said ´´consignee no longer at address awaiting further instructions´´ it is a really awful and poor service since they also do not take phone calls, its only an automated service. They caused me to start my new job without my uniform, how horrible!”

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Posted 3 months ago

“They will lie to you about everything. Not being able to find an address is one thing, but blatantly and purposefully lying to you (and about you to sellers if they feel the need) is completely ridiculous. Shambles of a company.”

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Posted 3 months ago

“Tracker says delivery during day and no show. Tracker info not updated and had to ring and still no clarity on delivery date.”

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Posted 3 months ago

“Stole my delivery - support refused to help me and said the sender has to open the ticket. Joke of a company.”

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Posted 3 months ago

“An email said they tried to deliver but we were in all day. The delivery driver did not ring the bell nor leave a card. How do I know he tried the correct delivery address?I have tried to contact them but it is impossible.”

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Posted 3 months ago

“Rubish delivery company . Main order not coming only wasting time with talking with castomer service .”

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Posted 3 months ago

“Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.”

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Posted 3 months ago

“This Mickey mouse company only deliver to the ground floor!! I suggest they try a different service, cos delivery service ain't their thing. The driver was rude and expected me, a 59 yrs old disabled female to go and being a kitchen cupboard up on my own. Absolutely appalling.”

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Posted 3 months ago

DX is rated 1.2 based on 2,046 reviews