DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,335 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

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“Really bad service. My passport did not arrived yet. I would suggest all people who has bad experiance needs to go legal action. I am going to register my complaimt soon”

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Posted 2 months ago

“I would give zero stars if I could. I have had multiple days running of 'out for delivery' notifications, but my delivery parcel hasn't arrived. Their customer service is non-existent. You have to wait for up to an hour to get through to someone on webchat (there is no phone customer support), and when you do, they reply with generic answers that never actually get to the matter at hand, and then they disconnect. I've been given all manner of excuses, with the most recent being that the driver can't find our property. We have never had a delivery driver not be able to find our house. It's like saying the chef doesn't know how to peel a potato. Despite me giving them the what3words to our property, they still haven't delivered my parcel after 7 non-existent delivery attempts. Please avoid this company at all costs. They are a total shambles.”

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Posted 2 months ago

“Terrible service. Original delivery time and date came and went with no attempt of delivery. 8 messages over the course of month to say they were ‘unable to deliver today as expected’ after arranging redelivery. Online chat agents were not able to take this issue further, told us to ask the original seller to raise an investigation. Couldn’t get through to an agent on the phone in 40 minutes. Still no delivery.”

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Posted 2 months ago

“Lied about attempted delivery and note supposedly posted ...useless just like Evri ...AVOID.”

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Posted 2 months ago

“My delivery was scheduled for December 23rd and still waiting. Rescheduled umpteen times and all their usual excuses, no calling card etc. The weather is not a problem here but reliability is.”

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Posted 2 months ago

“Total rubbish company! Notified on Wednesday parcel would arrive between 8am and 6pm. Waited in for package, but not delivered. Notified on Thursday same delivery between 8am and 6pm. Waited in again, but not delivered. Friday no notification received - tracking still says it out for delivery, but I have no faith that I will see it this week. Rang them this morning over 20 minutes on the phone 'all our operatives are busy'. This company is a shambles. No response to messages sent to them.”

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Posted 2 months ago

“I pray the sender doesn't use DX, because each time is always the worst delivery experience! No communication, lies all over.”

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Posted 2 months ago

“Messaged saying a card was left but it wasn't. Waited by the front door and tracked the map location, even watching the driver park up 100 yards away. Live chat service is a joke. If you can help it do not use this company.”

Helpful Report

Posted 2 months ago

“Delivery scheduled for yesterday (6/1/26), text stated 8 til 6 delivery time. Waited in. No delivery. No contact to apologise. Today, managed to get hold of their head office, and they can’t get hold of their own depot!!! Eventually told that they have no idea about the delivery. We have their track system scanning it onto the truck in Bury at midnight of 6th. Then nothing. Phoned vendor to chase. Asked them if they actually read online reviews and directed them here. Might get my package one day? Maybe. Shocking company who hide behind Bots.”

Helpful Report

Posted 2 months ago

“Shocking company to deal with Don’t deliver on time and when you contact an advisor they provide generic dishonest responses. When challenged they end the chat! How can the delay be “due to factors beyond your control” when you have scanned the item at your delivery depot!!”

Helpful Report

Posted 2 months ago

“Terrible service, no communication or care towards the customer, 7 promised scheduled delivery days and still no delivery, a total joke, a live chat that you wait ages for a response . Ridiculous service all round.”

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Posted 2 months ago

“Shambles of a company, nobody replies to enquiries, I need to know where my item is which should of been delivered today. No communication, no item and I will be going to H Samuel to get a full refund. Do NOT agree to use this company as they are totally unreliable. They don’t deserve 1 star.”

Helpful Report

Posted 2 months ago

“I rate Dx zero I rate Dx zero. For the past 2 days ive been waiting on delivery. Yesterday they gave a time, i waited by the front door, watched the camera and they never showed, yet i received notification that delivery wasnt possible, "addressee not available, rebook". I rebooked. Today, i received a time. I personally stood outside and waited, i even went on the main to see these delivery driver just drive pass. They didnt stop, no calls. However the message remains "couldnt deliver, addresse not available". This is the worst delivery company. These people do not respect others time, nor money”

Helpful Report

Posted 2 months ago

“Revived text to say it would be delivered yesterday, then 30 minutes into the delivery window received a mail they couldn't find the address. Rebooked for today and gave my mobile as requested. Got a mail 30 minutes into the delivery window to tell me they could not deliver but left a calling card. Now I have a number of issues it seems. 1. My hearing seems to have failed as I was in the house and never heard the knock. 2. More concerning is the level of hearing issues of my wife as she was around 2m from the door at the time and never heard it. 3. I need to get my security cameras repaired as none of them activated when this driver came to the door. 4. I need to buy a new mobile as seems mine is faulty as I never received a call from the driver. 5. I need to contact the Police as it seems I have been burgled. Luck for me all they stole was the calling card the driver left. Contacted them via live chat. All the did was take the what 3 words for my address. Not sure what help that is given the driver came right to my door today and left a card. Then told me they rebooted for delivery tomorrow.”

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Posted 2 months ago

“Completely useless. They say they attempted delivery when they never. Re booked it three times. Never shown up. absolute Liars”

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Posted 2 months ago

“Awful!!! Avoid like the plague! Ordered a mattress on the 1/01/2026 They picked it up on the 2/01/2026 and since then it has been in Nottingham. Delivery was supposed to be today, kept checking and still said it would be arriving today, myself and partner had both taken the day off work and had a tip run booked - THREW AWAY OUR OLD MATTRESS earlier on & nothing arrived! I tried from 3pm to contact them numerous times, tried 2 numbers. Dx express puts you on hold for ages, asks for your order number etc then an automated bot goes through opening times then - thanks for calling, goodbye. (I was calling within opening hours) Dx freight - just has you on hold for ages then the line goes dead. Chat bot - useless ‘Live chat’ is chat bot. Have not managed to get hold of anyone, called the place I got the mattress from and took them ages to follow it up - he called me back around 6pm & told me that it was in Nottingham and would not be with me tonight. Now myself and partner have nothing to sleep on! Our sofa is small so won’t even fit on that, both have work tomorrow so don’t know what is going to happen to delivery as the mattress place said they will try their hardest to get it to us tomorrow. I’m going to have to take more time off work. I will be perusing this further, absolutely fuming!”

Helpful Report

Posted 2 months ago

“Waiting in for a delivery this morning only to receive a "we attempted to deliver your parcel" email. No call card received which is how I know they haven't attempted delivery. Thanks for wasting my day”

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Posted 2 months ago

“Delivery was scheduled for the 28th of December, was in the house waiting for the delivery during the allocated timeslot. No delivery attempted, rescanned into facility. This has happened three days in a row - unacceptable.”

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Posted 2 months ago

“Booked for a collection on Monday 29th December, for Tuesday 30th December. Collection was due between 2.20pm and 4.20pm, around 3pm the driver apparently came to collect the parcel however went to the wrong address and didn't even bother to ring and ask if I was in or where the collection address was. I rang up to express my disappoint, the woman I spoke to said how sorry she was and would rebook for the next day ( Wednesday 31st). I was not in, but had colleagues in waiting for collection. I rang up at 11am, spoke to the same woman who assured me that she hadn't updated the label but someone would be collecting before 5pm. It got to 1pm, thought I would ring again and guess what THE LINE WAS CLOSED. I couldn't even contact, I checked in with colleagues again at 4.30pm and still nobody had arrived. 5pm and no collection had happened what so ever or any contact. I called up this morning, spoke to someone who looked up the tracking number and said nobody would've collected Wednesday 31st as it wasn't a collection but a delivery somehow. The woman I spoke to on Tuesday and Wednesday had lied to me!! First time using the company and also the last time using them. Please be wary of using DX , I have an unhappy customer now due to their poor communication.”

Helpful Report

Posted 2 months ago

“Awful. 3 promised deliveries which didn’t arrive. No contact from them I had to look for myself on the website. Had to wait ages for live chat and they were unhelpful. Had to cancel my order”

Helpful Report

Posted 2 months ago

DX is rated 1.2 based on 2,335 reviews