DX Reviews

1.2 Rating 1,455 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,455 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DX made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 8th April 2024
Aparecida
DX 1 star review on 8th April 2024
Aparecida
81
Anonymous
Anonymous  // 01/01/2019
Never had a problem, definitely need a more up to date tracking system tho
Helpful Report
Posted 3 years ago
Have to apologise to the DX freight customer service; After reading all negative feedbacks online, and a funny text and email by Amazon that my order was kept on hold, and strangely had to contact the courier service DX-F regarding my package. Sadly Had just a format and not very friendly talk with the customer service, regard to confirming my tracking ID, my contact number, and my postcode and my address. Herewith I am thanking your team, My order has arrived in one piece and on time. Friendly customer service✅ Good timing✅ And friendly driver✅
Helpful Report
Posted 3 years ago
After reading reviews this morning I was worried I wouldn’t get my package today. Thankfully it arrived around 4pm. The driver/ delivery man was lovely. Very helpful. It’s a shame they don’t keep you informed as to when your package will arrive. Most courier companies do this now. Overall though I can’t grumble at the service.
Helpful Report
Posted 3 years ago
DO NOT USE this company!!! DODGY extraordinaire! Tracking info is a complete joke!!! My delivery never arrived. Are they stealing everyone's items???
Helpful Report
Posted 3 years ago
Passport delivered this morning as expected. So all good
Helpful Report
Posted 4 years ago
Having read all the dreadful reviews, we were in trepidation as to what would happen to our passport and Indian visa, we needn’t have worried because the courier arrived exactly on time, and was friendly guy. We won’t believe everything we read on the internet in future.
Helpful Report
Posted 4 years ago
Delivered parcel within the time frame allotted very friendly and polite driver. Just a little confusion on the quantity of parcels they said they were delivering but order was correct
Helpful Report
Posted 4 years ago
Absolutely disgusting. I missed the first delivery of a letter which I needed to sign for, I have ried to rearrange delivery, and they are telling me they have already delivered it!!
Helpful Report
Posted 4 years ago
I completely agree with previous post. Got text stating it would be delivered the next day which would have been Wednesday 10th. After checking online tracking stated Friday 12th worked from home that day but no delivery. Was at home until afternoon on Saturday , going online this morning they have claimed to have delivered my passport on Saturday at 0916 and signed for. Phoned Dx up spoke to an extremely rude disinterested lady who would not listen or help stating it had been delivered and would not look into this saying it had been signed for and I would have to chase my missing bank card up with my bank. This is my passport a major concern that they thought it was a bank card
Helpful Report
Posted 5 years ago
DX is rated 1.2 based on 1,455 reviews