DX Reviews

1.2 Rating 1,452 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,452 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DX made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 8th April 2024
Aparecida
DX 1 star review on 8th April 2024
Aparecida
81
Anonymous
Anonymous  // 01/01/2019
Got off to a bad start as dx struggled to find a delivery can large enough for items and the planned delivery day did not happen, however the next morning we spoke to a very helpful man called Ian, and within 2 hours both deliveries were here. A disappointing start was forgotten about by how well the recovery was handled by Ian and the depot. Items arrived safe and well. Many thanks to Ian and all involved.
Helpful Report
Posted 3 months ago
Terrible service! Resheduled six times,due for delivery tomorrow,keeping fingers crossed but not hopeful at all.have lost money from waiting in.all at their convenience! Appalling.eventually can see it going to court,hope package not chucked!
Helpful Report
Posted 4 months ago
Delivered on time, however driver had an attitude when i said you only need to press the buzzer once. He was so rude i couldn't believe it!
Helpful Report
Posted 4 months ago
DX make the mistake of sending a text everyday telling you to be in from 7am to 6pm, when they know very well that they are not going to deliver that day. They are obviously using inexperienced drivers who can't possibly get all their calls done. No one to telephone/contact. Having said that, my delivery actually came today after waiting in for four days! Well done John, the lovely driver, he deserves praise.
Helpful Report
Posted 3 years ago
Disgusting sevice and not to trusted had a birthday present stolen 2 different accounts of where the item was left but both false not replying to my sons e mails
Helpful Report
Posted 3 years ago
Got to laugh ( or will cry) I ordered a bucket with mop on Amazon.£15 Had email saying DX would deliver between 0700 and 1700.. wasn’t t worried as if not in my neighbour takes things in. When got home there was a note through door saying it needed a signature so needed a redelivery. I logged on.. this was easy and thought I would get redelivery to my neighbour next day.. but on the site it said they needed my Id( passport or driving licence) given to said neighbour and that the neighbour also needed id or they would not leave it... well I’m not going to give my id to a neighbour so I took my id and arranged redelivery to my parents.. couple miles away..... to cut long story short... the delivery driver just left parcel on their porch... why didn’t they do that at my house? I then had to drive and collect it... so annoying... and it was obvious it was a bucket lol!
Helpful Report
Posted 3 years ago
After 3 x failed deliveries very frustrating!.. Got delivery yesterday. Staff extremely polite & apologetic and worked hard to resolve. Everyone out there patience and empathy to hard working drivers during this pandemic and road works which seem to be everywhere which accounts for delayse etc. Well Done DX Thankyou.Ray Squires
Helpful Report
Posted 3 years ago
They didnt. Delivery wasnt complete so we waited 8 days for the rest of the delivery. Only we waited to open all the parcels, opened them today and one of the parts is broken right down the middle. If we try to open it entirely it will be in 2 pieces. Thus was expensive do we are sending it back to the company we ordered it from.
Helpful Report
Posted 3 years ago
Security industry Authority sent my original documents to me I received All original Documents on time But this time I am waiting for British Passports to arrive through DX delivery. Hope for the best
Helpful Report
Posted 4 years ago
Poor service. Prematurley informed that delivery would be 13.1.20. Two texts informing of delivery. Second text 14.1.20 informing delivery would be 13.1.20. A signature was required. The consequence and inconvenience was a day off work taken for no delivery required to make an arrangement for a relative to make themself available for 14.1.20 delivery did take place. Feedback was item not recived by DX until 13.1.20. Administration and communication requires to get its act together. A service running at the cost and inconvenience of its customers. This is unacceptable and very poor quality. Browned off customer who would not recommend DX. This information.will.also be fed back to the sender of the goods.
Helpful Report
Posted 4 years ago
DX is rated 1.2 based on 1,452 reviews