DX Reviews

1.2 Rating 1,406 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,406 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Write Your review

Tell us how DX made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
DX 1 star review on 27th March 2024
Louise Noble
DX 1 star review on 13th March 2024
Dave
DX 1 star review on 13th March 2024
Dave
DX 1 star review on 21st December 2023
Anonymous
DX 1 star review on 16th December 2023
Anonymous
DX 1 star review on 24th November 2023
Anonymous
DX 1 star review on 24th November 2023
Anonymous
68
Anonymous
Anonymous  // 01/01/2019
Hi I just received a delivery via dx. I was told that it would only be delivered to the doorstep but Lee the delivery driver put it inside for me. It was raining and he did it without any fuss and a smiling friendly disposition. Thank you Lee for your help and for being so kind. You are an asset to your company.
Helpful Report
Posted 1 hour ago
I would just like to say a big thank you to DX Express. Especially to delivery driver James. I ordered a very heavy leisure battery from Tanya. Apart from the fact he carried the battery up 3 flights of steps he asked if I wanted it taking it to where it was to be used (another 30 meters away). He did this very cheerfully. Please thank him from me. He is a credit to your company.
Helpful Report
Posted 1 month ago
The two delivery guys who delivered our 2 electric bikes were brilliant and was on time thank you John and Don for being very helpful punctual and friendly 5*
Helpful Report
Posted 2 months ago
Customer service was outstanding very pleasant guys. Carried four heavy boxes to where I wanted them.
Helpful Report
Posted 5 months ago
DX Inverness delivered on time and delivered on a Saturday morning 9am. Had feared the worse reading some of the reviews but fair play to them. I will give them 5 out of 5! Great service.
Helpful Report
Posted 5 months ago
The delivery by DX was excellent. On Time and very helpful drivers Neil and Rodger were very professional . We will use your service again . We rate your service as 5 star. Best regards Peter & Elizabeth
Helpful Report
Posted 5 months ago
After reading all the bad reviews left by other customers I was actually very worried as I never heard about DX del.company. BUT what an outstanding service. I was updated from start to finish and received my order in the time slot that has been giving to me. Delivery driver was friendly, kind and professional! Placed my parcel where it was needed. Please people remember these drivers are working very hard, just trying to make decent living. Often very long hours to make up to 100 of deliveries all over your borough. Just be kind & understanding there is no need to leave disgusting reviews just try to resolve any problems with the company and keep it moving. I work in retail & its nearly impossible to please everybody especially the negative minded people. Thank you DX for my new beautiful carpet bought from Argos. Appreciate it. L.
Helpful Report
Posted 9 months ago
We have had a delivery today via DX. The driver was very pleasant and the delivery was on time according to the tracking details. Can't fault the service!
Helpful Report
Posted 1 year ago
Would like to thank dx for a great services garden shed I bought from bq came today spot on time the drivers mate put it in my garage for me would use this firm again 100per cent thanking you keep the good work up.
Helpful Report
Posted 2 years ago
Never heard of DX Direct so when I got an email saying a parcel was coming with them I did a Google search. Wish I hadn't because the awful reviews made me expect the worst. But then, it's more common for people to complain than to say everything was fine, so more fool me. The company I bought from on Saturday (29/1/22) told me to expect my standard (free) delivery for Tuesday or Wednesday. Today is Monday and the parcel has just arrived at midday, within the 2 hour delivery window that I was notified of earlier this morning. Also as notified, it was delivered by their driver Robert, who could not have been nicer. Even though I took the parcel he had to complete quite a thorough form on his phone that included a description of my front door(!) - presumably this helps prevent drivers saying they attempted delivery when they didn't. I didn't have to contact DX so maybe I bypassed some of the things people have complained about, but fair's fair - my parcel actually arrived early, in perfect condition, and delivered by a friendly driver. Couldn't have asked for more.
Helpful Report
Posted 2 years ago
We were waiting for our passports to be returned on time so we can travel as planned. We were very worried we won't get them on time with all the negative reviews. Teodore, our courier guy, was right on time. We can now safely travel without any stress.
Helpful Report
Posted 2 years ago
Guy came with my crate just as I'd come back from walking dog. I saw him reach for his phone to inform me he was here. I waved over and mouthed the letters, "DX" and he nodded. He carried the 70lb box on his shoulder to my door without me asking. Box was in great shape. Not a mark on it. It had been strapped down securely to the truck. Could have given me an hour window, but hey 99% there. Thanks DX. Merry Christmas
Helpful Report
Posted 2 years ago
How can this company continue to trade with such bad reports. They are going to be responsible for bankrupting me as my main supplier uses them-atrocious, awful and dreadful. Its a shame they dont give less than 1 star.
Helpful Report
Posted 2 years ago
This five star For Justin very helpful guy and quick respond for any further assistance. Very helpful customer service Thanks again Justin you are star Kind regards
Helpful Report
Posted 2 years ago
I am usually someone who does complain but will give credit where credit is due. Could not fault the service today. Had my email last night that they will deliver today. had my phone message this morning stating a time between delivery slot and with a reference to track. Parcels arrived perfect and to the door with a well-mannered driver. I do live in Lincolnshire, so maybe the service is better in this area, I dont know, all I know is it was a good service today - Thank you DX
Helpful Report
Posted 2 years ago
Just received my order from DX, e-mailed me this morning informing me my order was arriving between 1pm and 3pm, arrived at 1-30pm, well pleased with this service, courier was polite, and took all my details before handing over my order well done DX!
Helpful Report
Posted 2 years ago
Had a time slot by email and added dx tracker. I couldnt be home on time for the delivery. I was worried because I have never heard of this company. The parcel was left at my back door which is safe at my property a card was posted through the door informing me where left. no digital delayed notices. Wish more delivery companies would go back to basic common sense deliveries
Helpful Report
Posted 2 years ago
Really good experience. A text in good time with the 2 hour delivery window. Very nice delivery man.
Helpful Report
Posted 3 years ago
Please pass our sincere thanks to our delivery man from DX. He was a delightful man. Very helpful and informative. With the advent of increased online buying and delivery, he was the epitome of quality service and good manners. A refreshing change. Comprehensive delivery itinerary from DX.
Helpful Report
Posted 3 years ago
Faultless collection. On time and reliable.
Helpful Report
Posted 3 years ago
DX is rated 1.2 based on 1,406 reviews