DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,438 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FrancisOlivia 771 At Gmail. Com

Gaz

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Crocus plants which sent the package through DX. I was given a window of 3:20-5:20, watched the van driving around a different neighbourhood, and now it's 7pm and noone has turned up. No notification or any warning. God knows where my plants are. If I'd known Crocus used DX I wouldn't have bothered.”

Helpful Report

Posted 12 hours ago

“literally the worst couriers around, worse than Yodel or even DPD So that shows you how bad they are. Parcel delivered to the wrong address 200 metres away - had to spend 2 hrs finding the details - no contact number terrible chat support.”

Helpful Report

Posted 14 hours ago

“Didn't try to deliver and then claimed we weren't in to hide their mistake. The tracker showed they spent the whole afternoon around Bexley, about 10km away from us, and never came anywhere near our town. When our time slot passed they then marked it as undeliverable. I spent the whole afternoon watching out of the window and our Ring camera also shows that no delivery was attempted. We now have a kitchen renovation starting on Monday with none of the necessary items delivered and DX say they can't reschedule until mid October.”

Helpful Report

Posted 16 hours ago

“Failed collection text recieved, says they slattempted but no one came, CCTV even proves this. Customer service phone number doesnt work and the chat agent said my address didnt match what they have, despite the retailer giving them the correct one, so she couldnt discuss with me due to 'GDPR' I see a lot of people here and other places online saying they get the 'unsuccessful' text message when no one has actually made an attempt, something strange happening for sure”

Helpful Report

Posted 1 week ago

“Says attempted delivery, failed, calling card left. My cctv and ring doorbell show driver did not attend the address, there is no calling card, and I have been sat right by the front door. Dx do not answer phone or reply to amazon customer service.”

Helpful Report

Posted 1 week ago

“This is the third delivery from CROCUS Plants, and at least the box wasn't as dreadfully damaged as the others. There was only ONE hole at the bottom of the box and it only had four battered sides. The last one was so wet at the bottom that it was placed on its top. When I moved it the wet cardboad gave way. It had about seven sides - had someone played Football with it? DX is the very worst Courer ever. They say that they take a photo of the delivery. Not mine! I think that the Courier is reluctant to show the appalling state of the delivery. I have lots of photos!”

Helpful Report

Posted 1 week ago

“Impossible to contact by any means.”

Helpful Report

Posted 1 week ago

“Just do your job totaly incompetent waited in Thursday Friday and upgrade d to Saturday what a waste of time thanks guys all of my holidays gone and kitchen fitters wow never again what you fail to realise its the company that pays for your incompetence.”

Helpful Report

Posted 2 weeks ago

“Despite being home I received a 'sorry we missed you' text, and my parcel remained uncollected. Impossible to speak to anyone. Never again with DX.”

Helpful Report

Posted 3 weeks ago

“Failed to deliver 2 parcels in a row, then claimed there was no record of them being sent even while they were visible live on their own site. Don't trust them an inch.”

Helpful Report

Posted 3 weeks ago

“Parcel delivered to totally wrong address despite a clear label with the correct address on.”

Helpful Report

Posted 4 weeks ago

“Absolutely unacceptable delivery experience. The driver refused to deliver a 24 kg parcel to my flat after I explained I am pregnant and physically unable to carry it. He simply shrugged and walked away. Customer service was equally disappointing—my initial complaint was dismissed, and when I called back asking to speak to the complaints department, the call was disconnected. The seller was excellent, but this courier completely let them down. I would strongly discourage any retailer from using this delivery company.”

Helpful Report

Posted 4 weeks ago

“I placed an order with Angling Direct on 31/07/2026. In spite of claims by DX of attempted deliveries/leaving calling card I have no evidence of any genuine attempts to deliver. Contacted Angling Direct and requested a full refund under Consumer Rights Act 2015 - contract is with the supplier and not the Courier, supplier has to prove delivery or is in breach of contract. I'm not prepared to waste any more time and will raise a PayPal dispute if no refund in 7 days.”

Helpful Report

Posted 1 month ago

“Three ladders damaged in transit – completely unacceptable I rarely leave negative reviews, but my experience with DX has been extremely disappointing. I ordered a professional aluminium combination ladder, which arrived damaged and had to be refused. A replacement was sent and that also arrived damaged. I then ordered a premium ladder from a different supplier, costing over £400, and received a notification from DX that they hadn't even attempted delivery because it had been damaged in transit and returned to the sender. That means three ladders from two different suppliers have all been damaged while in DX's delivery network. These are not fragile items, yet they appear to be handled in a way that results in repeated damage before they reach the customer. This has wasted weeks of my time, caused significant inconvenience, and left me repeatedly waiting at home for deliveries that either arrived damaged or never arrived at all. I appreciate that delivery drivers don't always have control over how goods are loaded and handled throughout the network, but based on my experience I have very little confidence in DX's ability to transport long or bulky items without damage. I sincerely hope DX reviews its handling processes because my experience has been extremely poor.”

Helpful Report

Posted 1 month ago

“The worst courier experience I have had… The worst courier experience I have had and I send out 100's of items every month. My supplier sent out a delivery on my behalf for my customer. The item arrived at the Crawley depot on a Friday to be sent out for delivery on Monday. No delivery made on Monday, Tuesday the driver could not find the address, yet I have been sending deliveries to this client same address via other couriers and they never had an issue with any delivery. Wednesday they forgot to load the parcel on the vehicle, yet the tracking showed it as being scanned on to the vehicle. Was then promised an AM delivery on the Thursday, yet no delivery was made, then promised an AM delivery (today) Friday. no delivery made and told no driver was available to go out today to make the deliver. I then got my supplier to escalate this and the final result was that the package and it's contents have been damaged. As a B2B business our clients rely on timely deliveries. AVOID THE HEADACHE BY AVODING USING DX.”

Helpful Report

Posted 1 month ago

“Driver signed for item and not received i am out of pocket and no obe is owning up to who signed”

Helpful Report

Posted 1 month ago

“Delivery several days late. Driver claimed rd closed, despite 5 other roads leading to our house. Boxes have arrived opened with missing straps, delivery driver was oblivious to this or able to see it was a problem 🤣. I rang the company who said open the boxes, I said they are already open 🤣😂. Poor Service at its best. Be aware of who you purchase from and that they don't use this appalling bunch bunch of bananas. No Stars.”

Helpful Report

Posted 1 month ago

“Bought a big dug workbench. DX turned up and two of the 3 parcels looked like they'd been dragged across a concrete floor. One parcel open at end and cupboard door missing when I checked parts. Worktop was scuffed on corner, numerous holes in all boxes. No help lifting it out of van. 80% of parcels in van weren't strapped down and had damaged to them. Absolutely terrible.”

Helpful Report

Posted 1 month ago

“Would give zero stars if had been possible. Told collection of parcel between 12:30 and 14:30 today but at 12:48 had text to say had attempted delivery but no response? I was home all the time (in lounge by front door) and nobody called, also have video doorbell to confirm. Online chat tried to tell me driver definitely been-insulting especially as had sent doorbell footage. No idea when parcel will now be collected. DO Not use this company!”

Helpful Report

Posted 1 month ago

“C3341766 My item was collected by Dx on the 7th july and as still not been Delivered To Hawk parts Collection was made from GL154DL 8AM 10 DAYS AGO”

Helpful Report

Posted 1 month ago

DX is rated 1.2 based on 2,438 reviews