DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,147 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,147 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are due your parcel to be delivered late afternoon you can forget getting it 3 days I have waited for delivery and full delivery still not arrived worst company I have had to deal with if I could go be. 0 stars to would”

Helpful Report

Posted 11 hours ago

“Every delivery company these days give you a 2 to 3 hour time slot......DX give a 10 hour time slot!!!!! absolutely ridiculous, they seem to think everyone has 10 hours to sit in the house waiting. I wish the company I use to buy business goods would use a different delivery company. Had so many problems with DX.”

Helpful Report

Posted 15 hours ago

“Completely useless. 2 attempts to deliver. The last stated.. not ordered.. WRONG…. Debenhams need to sort this out”

Helpful Report

Posted 2 days ago

“What a complete waist of time DX is, if I was company I would never use you to deliver my parcels, still not received it, keep the parcel, waisting my time having time off work losing money, no intentions of delivering my pcl, thanks for nothing you waist of space”

Helpful Report

Posted 3 days ago

“Phoned me to say he was outside my house while i was out,told him i would be there in 5 mins and he said he would wait,after rushing home in less than 5 mins he had already gone and took my parcel back with him,after reading all the negative reviews they are without doubt the worst courier company in the UK.”

Helpful Report

Posted 3 days ago

“Diabolical service ...delivery of live fish 7am - 1pm guaranteed service Tracking turned off at 1pm,no update,no update after lodging complaints Arrived 15.08 No apology from company”

Helpful Report

Posted 4 days ago

“Card in letterbox yesterday not put through never saw it, to add to insult they put another card in today and didn't even knock who uses this company worst ever. They must of ran like mad as I have steps a d a path to house no sign of driver ...!”

Helpful Report

Posted 5 days ago

Helpful Report

Posted 5 days ago

“Having waited in for a delivery promised today we received a message at 17.04 to say that the delivery had been attempted but no one was available, which was absolute rubbish. Furthermore, our Ring doorbell and associated movement alarm showed no sign of anybody approaching our doorstep. As there is no delivery over the weekend I now have to wait until Monday, which means another day lost.”

Helpful Report

Posted 6 days ago

Helpful Report

Posted 6 days ago

“Absolutely useless. Unfortunately a company I order from quite a lot uses this joke company. Had a few deliveries and every time it’s been bad service. Either not following special instructions or saying they couldn’t make the delivery because no one was home even though I was sat waiting all day for my delivery. I would advise against using these. Good job I really like the company I order from or I would be looking elsewhere”

Helpful Report

Posted 6 days ago

“Horribly unreliable company. Not sure why John Lewis are using them. My delivery has been with them for more than a week and they do not deliver nor do they contact me, nor can I cancel my order as the delivery has left John Lewis. Really bad company.”

Helpful Report

Posted 1 week ago

“So they weren’t delivering to us, it was to the farm up the lane.. but while turning the corner past my property, the truck scraped along my stone wall, scraped again while he reversed it. He quickly drove off even though I was on my way towards him. He sped down the lane but he came back to deliver to the farm, clearly lost. He saw me twice but didn’t stop once. We contacted the customer service as he’d damaged my stone wall but they weren’t interested, they said without the registration (which I couldn’t see properly but did get a partial plate) they couldn’t proceed with the complaint. I did see the van 4 days later and jotted down the rest of the plate.. but they have a 72 hour policy so we couldn’t complain. They knew the time the incident happened, the address the truck was delivering to and ring doorbell footage of the truck passing. Unfortunately they aren’t worried about their reputation. I’ve tried 3x to upload photos but it won’t allow me to!”

Helpful Report

Posted 1 week ago

“Zero stars trying to defraud me the customer now I Declared Parcel Dimension: 110cm x 75cm x 10cm and they have now Billed: 116cm x 80cm x 80cm. See attached parcel was flat packed in original packaging”

Helpful Report

Posted 2 weeks ago

“Waited in for parcel delivery called them at 5 to see if it’s going to be delivered to be told it’s been sent back because of damage at 10am this morning Nobody let us know they have email and telephone number so there’s no excuses 9 hours wasted”

Helpful Report

Posted 2 weeks ago

“Received email and text saying would be delivered Friday. Have no tracking number for a £170 item. No estimated time of delivery. Waited in all day Friday. Only to be told the item will be delivered on Monday. Still no tracking number or delivery time slot. So Monday I must wait in home from 8am until 6pm”

Helpful Report

Posted 2 weeks ago

“If I could post no stars I would said they tried to deliver but have not clearly a really bad service something needs fixing in the company”

Helpful Report

Posted 2 weeks ago

“Still waiting for my parcel after 5 attempts to deliver it. Each time I have been sat 4 foot away from the open door waiting , so I know they have never been to my house. They said they would make an exception and deliver Sat morning. Sat by the door , no delivery , just the usual message to say they had tried. I even asked them to ask the driver to phone me when he was close , no phone call. How come other companies can deliver? Spent over an hour listening to irritating music and finally gave up. I will now not buy from retailers that use DX.”

Helpful Report

Posted 3 weeks ago

“you failed to delivery our new BBQ THREE times....apparently its now LOST and they claim the labels had fallen off....even worse - they have an automated SMS system that sends out new delivery dates (48 hours later) if though they are wrong ....manager called and agreed they need to fix that too. its all beyond belief AVOID DXdeliveries”

Helpful Report

Posted 3 weeks ago

“If I could give zero stars I would. Apparently this is a doorstep delivery yet, because their driver couldn’t be bothered, just dumped my parcel at the bottom of the stairs and lied by reporting it as signed for. They didn’t even have the courtesy to knock on the door (I was in). Left me to carry a solid wood table upstairs on my own, when I have mobility issues. Contacted the alleged customer service department who basically said tough. Avoid at all costs.”

Helpful Report

Posted 4 weeks ago

DX is rated 1.2 based on 2,147 reviews