DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,361 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. THEY PROMISE TO SEND ETA NOTIFICATIONS - THEY DO NOT SEND ANY. SO FAR MY ORDER IS 3 DAYS LATE. THEY DO NOT ANSWER THE PHONE. OR REPLY TO EMAILS. THEY ARE ABSOLUTELY USELESS.”

Helpful Report

Posted 1 day ago

“April 17. No delivery but received a message that “unforeseen weather conditions” had prevented the delivery and to re-book. I found that extremely hard to believe so thought I’d check reviews. Bit of an eye-opener. Why would a business even consider choosing to use this company?”

Helpful Report

Posted 1 day ago

“Absolutely terrible service and zero communication. I was given a confirmed delivery date with a time slot and spent the entire day at home waiting for my items. Throughout the day, I could see the driver moving around nearby locations, yet my delivery was never completed. At around 10:30pm, the driver returned to the depot without delivering my items. There was no phone call, no message, and no explanation to inform me that the delivery would not take place. After wasting a full day waiting, I contacted customer service the following day hoping to rearrange delivery quickly. I was told that next-day delivery was not possible and that I would have to wait another five days. This is completely unacceptable. Customers arrange their day around deliveries, and the lack of communication and flexibility shows no consideration for customers’ time or personal circumstances. Very disappointing experience, I would not recommend this company.”

Helpful Report

Posted 2 days ago

“If I could write zero I would! Due a delivery yesterday with a delivery slot of all day! Marked as delivered with no parcel or delivery attempt in sight!! Absolutley shocking now spending another day off work chasing them!”

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Posted 3 days ago

“I watched their driver pull up outside my home, check the side and rear doors of his van and when he obviously couldn't find my parcel he drove away. I then received a message saying he's tried to deliver and left a card which was BS. I tried to use their customer chat facility and was asked to give my bank card details before I could chat online to an advisor! I'm amazed at the cheek of them and no way am I giving anyone my bank details to allow them open access to funds in the account so I re-booked delivery for the next day. That day (today) has arrived, they missed their predicted time slot and I've received another text message saying unable to deliver. They're worse than a bad joke.”

Helpful Report

Posted 4 days ago

“if I could give 0 I would. absolutely useless lazy drivers don’t even attempt delivery just pretend there’s no answer cause they can’t be bothered. hope they go out of business.”

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Posted 4 days ago

“The delivery service is shocking. We have had notification now and tracking for 3 days. Waited in and then you send a message you cannot find the address when you have delivered to this address before on regular occasion as its for medical equipment.”

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Posted 4 days ago

“Worst service ever! Claimed they tried to deliver at my home... no one came, gave my work address which is staffed 24 hours on 6th it is now the 15th and each day they claim they have tried to deliver! AI contact no human to assist, I will never order from a company that uses them and I have already deleted from our company accounts...”

Helpful Report

Posted 4 days ago

“Appalling. Ordered an item for next day delivery at the beginning of the month, with this delivery missed and the website saying there was a delay against the tracking number. It then updated to say it was at Gatwick but a week later there has been no movement. I have emailed then twice as the automated chat funnels you to options where you cannot speak to a person, and the phone remains unanswered. No response from them, even after I have clearly explained I need the delivery as I am taking it abroad at the end of the week, and I ordered it weeks in advance so I do not understand why it is not here, nor why they cannot respond.”

Helpful Report

Posted 6 days ago

“They are worse than hermes they fail to deliver my items they say they call never do even gave them my number to call because they can't get a map correct live chat is disgusting they copy paste and close chat they say this that and the third but they full of false we say we gonna but never do save the hassle just refund your money don't bother going with them to deliver your items”

Helpful Report

Posted 6 days ago

“Scheduled for delivery yesterday, driver “broke down”. Was told delivery today by 2pm, got a window of 3:40pm to 5:40pm. Tracking saw the driver nearby this morning before getting further and further away until showing as back at the depot around twenty minutes into our delivery window. Tracking updated to say our parcel had been scanned back into the depot and status changed to “awaiting first delivery”. No calls, no messages, no apologies, no one at the depot to take calls. Appalling “service””

Helpful Report

Posted 1 week ago

“Advised delivery would be before 10.43am on Friday. 11.30am no delivery. Website has numerous options for making contact. Began with On line chatbot who passed me to an advisor who never appeared! Tried calling after 10 min wait left my number for callback. 2hrs later did this again but never received a call! 18.15pm got a text to say it will now be delivered Monday. No explanation ! Not good enough DX. I paid for delivery and now wish I had collected myself”

Helpful Report

Posted 1 week ago

“The absolute worst!!!! Contact only thru automated services, only during office hours. Delivery driver didn't follow instructions at all!!! Will NEVER EVER buy from a vendor that uses these fools.”

Helpful Report

Posted 1 week ago

“I waited in all day for DX express to deliver my blinds that I had ordered from blinds 247 , I paid for fast track as I've moved to a new property. There was a no show from them, absolutely a waste of time, they gave me a window of all day. Most reputable delivery companies give you a call or text, no communication from them and difficult to track items. Useless company.”

Helpful Report

Posted 1 week ago

“Second time I have had the misfortune of using them (not my choice) and it was as bad as the last. Given one delivery day with a timeframe of between 8am-6pm and the deliverY did no occur. Used their useless online chat and was given a callback (shocked that happened) and was told it would be delivered the following day after 2pm. I was not shocked that the item was not delivered at all!! As a working human how they expect you to wait 2 days indoors is ridiculous! The tracking is awful and contacting them even worse. I never would have thought a delivery service could he worse than Hermes!! DO NOT USE”

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Posted 1 week ago

“Shocking service from Dx.”

Helpful Report

Posted 1 week ago

“I'm at home waiting for a delivery and they did not deliver. Says they left me a calling card and there's not one.”

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Posted 1 week ago

“Completely useless, I have been waiting over a month for my delivery, I rebook, nothing shows up, customer services offered no real help.”

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Posted 1 week ago

“If I have a option 0 stars I will definitely give ZERO! Absolutely useless delivery company . Lack of communication, didn't inform me my parcel is with them. Attempted few times , driver never been to my property to deliver the parcel! If I see any seller who use them I will never buy anything from him!”

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Posted 2 weeks ago

“Lying customer service agents. 2nd time I've used DX and the 2md time I've been let down. You've just lost your client another customer.”

Helpful Report

Posted 2 weeks ago

DX is rated 1.2 based on 2,361 reviews