DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,110 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in all day Friday 8/8/25got text just after 3pm saying with me soon then 5 hours later message showing delivery attempted at 8.10pm no one in and card left, total LIES I was in all the time and saw van on tracker was miles from me all the time after 6pm no card left and then checked email and it said item scanned back at depot at 7.30pm I can only presume driver missed my parcel and just took it back and lied about delivery attempt”

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Posted 1 month ago

“Waited and no delivery. Email said attempted and left card this is not correct Have spend last 20mins in phone queue trying2 sort”

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Posted 1 month ago

“Awful service”

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Posted 1 month ago

“waited for 40 minutes on phone being told all advisers are busy - please hold and we will answer your call. After 45 minutes phone went dead. Dreadful company to deal with. Found out today that they failed to even try and deliver my parcel yesterday and now tracking says they are returning it to the sender. Didn't even bother to tell me this. Disgusting company.”

Helpful Report

Posted 1 month ago

“Useless company. Second delivery within 2 weeks not delivered on time. First one delivered to wrong house, now the one for today was supposed to to be delivered between 15.54 -17.54 by 17.35 it was back at the gatwick depot. Wish companies would stop using them”

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Posted 1 month ago

“Beware of this company The worst courier service i ever came across Totally waisted my time Got a very prolonged run around and excuse after excuse . Never got my delivery”

Helpful Report

Posted 1 month ago

“Had a text message saying delivery would be made between 8am and 6pm on 29.7.2025, have been in all day, no delivery, no messages, no texts, no phone calls, no e-mails, NOTHING.”

Helpful Report

Posted 1 month ago

“Paid extra for fast delivery should be 48 hours delivery but 7 days passed still not received”

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Posted 1 month ago

“This company caused damage to my property, caught on cctv, over 2 months ago. Despite dozens of emails and calls my issue has still not progressed or is anywhere close to being resolved. Do not recommend this company.”

Helpful Report

Posted 1 month ago

“My item was delivered to a wrong address and message stated delivered. Attempted to contact company no response and no help given. Useless communication no apologies given. Stay well clear of this useless company.”

Helpful Report

Posted 1 month ago

“Card was left in porch saying delivery attempted. Someone was in all day. No option to give instructions as to safe place. Porch would have been good. Automated answer service stated that no signature was required. No answer from support teams. Absolutely useless. Don;t know why a company like Amazon would use them.”

Helpful Report

Posted 1 month ago

“They say they’ve attempted delivery 3 + times but couldn’t find my property which is ridiculous, no one else has any problems. I’ve tried to contact them,I was cut off after waiting for half an hour They are pathetic, a useless company”

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Posted 1 month ago

“Had delivery which was earlier than expected, however the cardboard boxes were damaged one especially was damaged as opened at one end. On inspection of the metal plates for a garden raised bed that many of the panels has scratches on the panels.”

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Posted 2 months ago

“Waited in all day for the promised delivery, only to get a note saying they couldn't deliver it and had put a card through door to arrange delivery. This was a blatant lie as we were in all day, in the room next to the door and we never received a card. Probably the most useless delivery company ever (and there is stiff competition!). Avoid buying anything from companies that use these idiots for delivery.”

Helpful Report

Posted 2 months ago

“I cannot explain how incompetent this business is. Lost by bag for 6 days. Kept claiming the shipping agency. I presume BA use them as they are cheap. Sadly I had no choice, but I won’t use BA again either. Lost then item, shipped the item to the wrong place. Then delivered on the wrong day. Said would delivery on Thursday, then delivered on Wednesday.”

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Posted 2 months ago

“Appalling, the person who delivered my parcel didn't fill in a calling card and couldn't be bothered to ring Knock on my doorbell,so I rearranged the delivery for today, same again.I rang DX on both numbers no one answered, spent 2 hrs trying. When I then went on live chat, the lady said all she could do was to arrange another delivery. I am thinking it will be the same tomorrow..I will not buy anything online from people who Use the Company DX to deliver.”

Helpful Report

Posted 2 months ago

“Took today off work to wait for parcel which says out for delivery today, it's now 7:45pm and nothing absolute load of rubbish God knows when I will get it, fuming.”

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Posted 2 months ago

“Absolutely useless and perhaps the worst delivery company. Incompetent staff, a customer service department that’s beyond terrible, and an attempted delivery to the wrong address instead of mine. Just speechless.”

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Posted 2 months ago

“Absolute disgrace”

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Posted 2 months ago

“I wish I could give 0 as lied from start”

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Posted 2 months ago

DX is rated 1.2 based on 2,110 reviews