DX Reviews

1.2 Rating 1,463 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,463 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
Driver knocked and put card through before driving off waited in all morning and did not have time to get to door and I have no mobility issues would not use again
Helpful Report
Posted 1 month ago
'Delivered exactly..whenever the he*l they like!' Worse courier company known to man!
Helpful Report
Posted 1 month ago
Parcel was a day late being delivered Then a card posted no one knocked as i was sat in my living room by the front door! Rang the swansea branch who ever answered a male had a disgusting attitude no customer service even put the phone down on me Hes totally in the wrong job disgusting!
Helpful Report
Posted 1 month ago
Awful they don't respect their own timelines and you just waste time god forbidden you get in touch with customer service - they are just useless and waste more of your time massive NO from me. I wasted 2 days of work waiting for the package to be delivered. and didn't make it to my son's school pickup! AVOID
Helpful Report
Posted 2 months ago
There is a scammer posing as your company as DX deliveryusa. They have all the your information and invoices even fake tracking number that work on DX deliveryusa. Please put something in your website about this scammer, it makes the rest of the company look really bad. If you can’t keep your company’s website and official documents secure.
Helpful Report
Posted 2 months ago
I waited in all morning for a tracked delivery. The driver did not attempt to deliver to me , but delivered to a farm up the road, then logged it as delivering to my neighbour next door. When I tried to contact DX they did nothing. Avoid this company if you want your goods to arrive at your address.
Helpful Report
Posted 2 months ago
lied about my delivery, it is not delivered
Helpful Report
Posted 2 months ago
No show again ,second time in a year I've had a delivery from bq trade point via dx ,second let down no show , yet another complaint to bq ,hopefully they will find another courier as this lot don't deliver as promised useless company
Helpful Report
Posted 2 months ago
Shocking. Says it’s been delivered and took picture of house where was delivered but no body has received anything and didn’t even attempt to deliver to our property as we have a ring door bell cam and nothing was seen. It arrived somewhere within 5 day but not our house.
Helpful Report
Posted 2 months ago
Send txt parcel arrive 31/01/2024 next txt driver can`t enter property so call office. Next excuse road closed, then new excuse the gate is to small for the van. I live in a street in a village but there is no gate at the end of the street. Next day the driver shows up and explain that self employed drivers are paid a very low price so they don`t come for 1 parcel to a village and make up lie to the office. Thanks Richard for the explaining.
Helpful Report
Posted 2 months ago
Hi there ordered my new rug on the 19th of Jan (next day delivery) got to DX delivery on the 23rd of Jan. still says received but not at delivery depot. Contacted them but no really indication that my item is going to be delivered soon. Will keep you update when or if I receive my item. Update just to let you know after being given the run around and the company telling me that it was a technical issues they have finally said the item was lost 😡. Luckily the company I purchased the product from gave me the refund. My issue is not that my item was lost as I know this happens its more about the help I received from the company. I contacted the company by email online chat a number of times but no one real made me feel they were there to help and would look into the issue with my reply’s being tec issue or contact the seller.
Helpful Report
Posted 2 months ago
Shocking, didn't turn up, waited all day, then got a bogus upade that they tried to deliver and left a calling card.
Helpful Report
Posted 2 months ago
Never turned up but DX says delivered and signed for! Absolute joke
Helpful Report
Posted 2 months ago
DX said they tried to deliver a parcel to my address today 29/01/2024 and failed. They said they would deliver between 11:39am and 13:39pm, I have been sat at home all morning waiting for delivery nobody knocked on my door. Why say you have tried to deliver when clearly no one came,
Helpful Report
Posted 2 months ago
I cannot believe a courier can say its being delivered when it's not dispatched. I cannot believe a courier can say delivered by 8pm and doesn't. I cannot believe a courier can say a package has not been dispatched yet its been delivered and the courier actually takes a picture and notes its delivery. Packages turn up weeks after they've collected them.
Helpful Report
Posted 3 months ago
Disgracefull service,lied about leaving a voicemail,although our adress and postcode was correct the tracking text I had informing delivery attempted and a pin drop which was was 25 miles away from our adress. Now they say it going to be a week before we get our goods. Never Ever use this unprofessional outfit
Helpful Report
Posted 3 months ago
Never ever delivered. Everytime it is next day next day...approved by helpdesk but never arrived. Gave up.
Helpful Report
Posted 3 months ago
Disgraceful
Helpful Report
Posted 3 months ago
Told it was being delivered over a week ago now... contact number just says email is or use live chat...no one available on Live chat.contacted the supplier.He was told can't deliver because of road closure even though two other roads to get to my house available.Next excuse was truck to big to fit down country lane.(they are delivering a roof rack)was then informed they will send it in a van.still didn't arrive because they said can't get down because of road closure..I think you can gather by now they are lazy and unhelpful useless company.Dont use them.
Helpful Report
Posted 3 months ago
It says on my online shopping app that dx express have delivered my parcel and that I have signed for it ,,,,funny that because I was not even home ,,,,,so big fat lie ,,,but ring door bell shows man open van door then shut it and drive off without getting any parcel out of van
Helpful Report
Posted 3 months ago
DX is rated 1.2 based on 1,463 reviews