DX Reviews

1.2 Rating 1,471 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,471 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
I am waiting for my package since 13th. It was meant to be delivered on 13th Dec but no one even attempted delivery, sent email to DX got no response. Then they rescheduled delivery for 14th again no show. Again I was told it will be delivered on priority on 15th again no one delivered. No response from DX. Can someone from DX please tell what's going on with the parcels.
DX 1 star review on 16th December 2023
Helpful Report
Posted 4 months ago
No star to be given actually, terrible service without an actual live customer service line to contact to. My delivery was re-scheduled for 5 times. Every time they booked a day of delivery and come out with a message saying 'unable to deliver as expected' without telling me why. I wasted my whole day waiting for the delivery which will never arrive! Still waiting for my parcel and their reply.
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Posted 5 months ago
Completely useless. Waited 3 days this week for failed delivery and they blame me for not being available. Very very annoyed.
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Posted 5 months ago
I have used a lot of courier services but DX are the absolute worst. They have lost a package worth £400. They keep saying it is about to be delivered but when it comes to locating it they cannot find it. This has been going on for over a week. The package was supposed to arrive 7 days ago. Their customer service is absolutely useless, just a series of automations and chatbots. Look on Trustpilot under DX rather than DX Delivery and you will see their true rating of 1.3 stars which they keep trying to supress.
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Posted 5 months ago
Terrible delivery service, waited over a week kept receiving texts that the parcel was going to be delivered between a certain time but did not turn up. After making many calls I finally received this. I wasted three days waiting on the parcel. Definitely do not send anything with this delivery service.
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Posted 5 months ago
Ordered from a supplier and dx was delivery company. Left parcel outside my home and have said I phoned them asking to leave outside however can't provide me with the audio call as they are lieing. Total Sham of a company taking photo of deliverd goods then picking the item back up? Nothing but theifs
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Posted 5 months ago
DX supposed to deliver on Wednesday then on Thursday, then promised it would be Friday turned out they have now changed it to Monday. Order cancelled, I feel bad for sellers as this is the 3rd time.e this year I have had to cancel an order bei g delivered by this company. Even after cancellation they still insisted on trying to deliver one item 3 separate times over 3 weeks,each time the driver was sent away!!
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Posted 5 months ago
For the 3rd day running my parcel is being delivered 'today'. It still hasn't arrived, there's not phone number to call and no one available to respond on chat at 4:30. Terrible service.
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Posted 5 months ago
DX are the most incompetent couriers out there. Every single time we get something shipped with DX the cannon find us so don't bother trying. We work from home and are always in, yet countless times we've received "sorry we missed you"
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Posted 5 months ago
Take a day off work to wait in for my parcel which doesn't arrive. Reschedule it for another day. Tried live chat to confirm but always busy. Contacted them via their website to confirm rescheduled date & apparently there's an "internal issue" with the contents of my parcel. Pretty sure that's code for "it's smashed" but when were they going to tell me? Why did they let me keep rescheduling a delivery they knew wasn't going to be delivered?!
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Posted 5 months ago
So awful. I’m very stressed as 3 times I was told my order was coming but I’m still waiting. I’ve called the store I purchased from and they said that if it’s not with me today they will use another courier and get another out to me. I will never purchase if DX are the courier. I think it’s lost!
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Posted 5 months ago
Absolutely awful. If you order anything from anyone and they say they use DX just cancel the order. It will more than likely go missing. Just save yourself the heart ache. Why angling direct have started using these is beyond logic. Even this complaints log is dross. How many days did it take to arrive is a question ?!? How about NEVER on multiple occasions because you’re useless ! Who made the delivery ?!? NO ONE WAS THE ITEM DAMAGED ? Are you taking the Mickey out of customers or something ?
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Posted 5 months ago
I wouldn’t let this people deliver anything if I have choice the worse’s delivery I have ever seen . Absolutely awful and unprofessional . I wouldn’t buy anything online if I know this company deliver my items .
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Posted 5 months ago
Awful service. 3 parcels undelivered after weeks waiting for first one. No one update you what's going on. Just sends out times to sit at home and wait Waste of time and money. AVOID. Look at the reviews... same issue every time.
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Posted 5 months ago
Parcel delivered to wrong address twice, says left in a safe place when not requested to do so. They might aswell not send the wagons and save fuel.
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Posted 5 months ago
4 false attempts to deliver important documents and still not received. Absolute joke! Never use DX couriers - worse in UK.
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Posted 5 months ago
DX Tracking States the Following: Monday 04 Dec 2023 02:57Hrs "Out for delivery today" Nope! Waited in all day, Delivery depot is 14 miles from my address. No Further Update. Live Chat Useless. DX So called Xperts. I thought My Hermes (Evri) was bad, but this shower, DX puts even Evri to Shame. I remember when DX was Nightfreight, nothing has changed.
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Posted 5 months ago
Absolute joke of a company never using there service again twice they said nobody was home when in fact they were the ones who did not come this company is a joke and needs to be shut down been over a week and no sign of my parcels.
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Posted 5 months ago
Always ordering via Amazon, first time that DX were the company. Failed to deliver up to 3 times now and yet other companies are getting through at the same time. Chat is useless and dont bother phoning its all automated.
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Posted 5 months ago
Liars! First sent a message telling me the driver couldn't find my house, funny because he was sat outside it looking at it for a few moments. I take it the drivers can't do simple sums. By the time I got outside he was disappearing down the wrong street! Then I got a message saying sorry you weren't in when we called! Disgusting way to conduct business. I have asked original company I bought from to cancel my order and refund me ASAP. I will NOT be buying from them again. They must know about problems with this delivery company and yet still use them!
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Posted 5 months ago
DX is rated 1.2 based on 1,471 reviews