DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,110 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received an item that was damaged so the company sent me a replacement with DX express next day delivery! Never arrived on the date the tracking said it was due now just says parcel in storage at depot! Who knows when it will arrive or if it will ever arrive after reading all these reviews!”

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Posted 7 months ago

“Absolutely the worst delivery service out there. Still awaiting my delivery after arriving in Belfast on the 4th of February. Zero communication from DX, hung up on 8 times after being transferred to other call handlers. Zero response to online messages. Not the 1st time this has happened with DX. But this will definitely be the last! Any company using them in the future, order will be cancelled or I will hire DPD to do the job in less than 3 days.”

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Posted 7 months ago

“Never heard of DX until a week ago when I ordered a parcel from a small company on eBay, delivery attempted on 6th even though initially eBay listing said between 7th & 8th, no knock at the door so no parcel delivered, rescheduled for the 7th same thing happens no one came to the door, rescheduled for 11th, left notes out this time to direct driver to the door, no delivery attempted again. Didn’t bother rescheduling as got fed up and ordered elsewhere instead. Text this morning to say delivery between 3:20pm + 5.20pm - nothing as of yet (4:56pm) but not hopefully it’ll arrive in the next 24 minutes either”

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Posted 7 months ago

“I am not sure why we cannot give no stars. We have rushed home to be here for the delivery slot. Then a text to say 'sorry we missed you'. A complete lie as we are at home just for this delivery. Of course no card was left because they weren't here. Will complain to the company that uses them.”

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Posted 7 months ago

“The worst company I ever tried to receive a delivery. Awful experience with the delivery driver too. Very frightening”

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Posted 7 months ago

“Absolutely horrendous they should be labelled with a DO NOT USE label”

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Posted 7 months ago

“Awful delivery driver, rude obnoxious, literally just threw parcels at me and walked away. DO NOT USE”

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Posted 7 months ago

“Was told delivery was today Friday 7th as this delivery was for a 50th birthday gift for Sat 8th. Contacted the courier and was told item was not on van and would now be Monday 😡 Absolutley raging about this. Deffo would never use this company 0 ⭐️ from me 👎”

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Posted 7 months ago

“Worst service ever”

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Posted 7 months ago

“Worst courier service. DO NOT USE.”

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Posted 7 months ago

“Poor customer service, don't answer phone calls, tracking system doesn't work.”

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Posted 7 months ago

“Paid for overnight for Saturday shipping and company used this courier. Paid at 12pm Friday Afternoon, was accepted by them at 3pm and sitting in a vin since 11pm. It is now 8pm on Saturday and absolutely no movement or contact from them. Disgraceful”

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Posted 7 months ago

“Absolutely awful company. Send you an email saying delivery is between 8AM and 6PM. Very precise you notice. When you go to track the parcel the tracking is not working! Customer service non existent. Giving 1 star us being generous. To all suppliers usind DX just spare your customers and use someone else.”

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Posted 7 months ago

“What can I add to the numerous bad reviews of this company? They had my package for eight days without delivering it. Their website informed me that it was out for delivery twice and rescheduled six times. They even claimed that on one occasion they left a calling card. This was not true. I eventually persuaded the company that sent the package to get DX to return it to sender. DX actually managed to do this, although it took them a further three days. It was then dispatched again via FedEx, and I got it within 24 hours.”

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Posted 7 months ago

“Terrible service, I am shocked that anyone would use this company. They fabricate delivery times, lie about delivery methods and are not answerable for their rubbish delivery drivers who are paid not to deliver it seems.”

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Posted 7 months ago

“Waited in all day, delivery didn't arrive, claimed to have attempted delivery & left card, none of which are true. Not happy”

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Posted 7 months ago

“Waited all day never delivered by said they attempted and left a card. Clearly lied as I was home and no card was left”

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Posted 7 months ago

“Awful! Came to collect passport. Long queue of 20-30 people waiting. Closed the doors sharp. No warning as all to people outside waiting in the cold or that they wouldn't be seen. Also no warning of this in their emails. One star is too high for them.”

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Posted 7 months ago

“If you want to dispose of a body, simply wrap it up and mail it to yourself using DX Couriers. You will never see it again.”

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Posted 7 months ago

“Waited in for 2 whole days for my delivery, tracking service doesn't work, estimated delivery times are purely fictional, no-one on the phone to answer queries, have to wait in for a 3rd day now, they blame me for not being in! I have a life I need to attend to.”

Helpful Report

Posted 7 months ago

DX is rated 1.2 based on 2,110 reviews