DX Reviews

Name: DX
Rating: 1.20

1.2 Rating 2,351 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5

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117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. Lied about attempted delivery. Online tracker is a waste of time. Calling customer service is pointless as they never answered. One star is too many”

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Posted 2 months ago

“DX suppose to be delivering a fireplace, original purchase post said “3 day delivery “, ordered December, chasing store, then the supplier then delivery, 3 separate days stated for delivery , no show again today. Am cancelling order tomorrow, stressful, inconvenient and the only information I ve received is from chasing it around myself, and still that’s got me nowhere.. 3 day delivery is now day 19 😞”

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Posted 2 months ago

“They are absolute rubbish! Stayed in all day. No show. No communication. Still no show after 5 days. No tracking. Tracking blocked.”

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Posted 2 months ago

“Can you please advise on the following You have lied twice, stating both times you tried to deliver it (15-01-26 and 16-01-26), first time no one arrived and no slip left despite saying you did, second time only made it as a far the nearest village on your tracking system. Both times they never visited, I was in all day, I also have a door camera and they never came. Your chat support was unhelpfull, they would not accept responsibilty and would not send it out the next day (Sat) because the sender didnt pay for that!!! you then refused to give me a complaints process to retifiy as well. This has delayed me sending out orders for my business.”

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Posted 2 months ago

“Waited all day for a parcel, which they failed to deliver. No updates on when to now expect it and unable to talk to a human to clarify. Phone system just sends you in circles before disconnecting and the AI chat bot is useless”

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Posted 2 months ago

“Parcel should have been delivered on the 14 January and was with the courier. Rearranged by someone, as if I'd rearranged the delivery date. Waited in all day yet again but no parcel. I'm really angry Couldn't even speak to anyone regarding this.”

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Posted 2 months ago

“DX is a terrible shipping company. Can’t seem to get a hold of anyone that works there. Our bed was meant to arrive on Tuesday and now it’s not coming till the following week. No apologies, no communication or anything. Useless company! Don’t use”

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Posted 2 months ago

“I will never shop online if sending via DX express. On 4 messages saying to deliver no show. On 1 message I was tracking van near my address then a message to say unable to deliver as not in so not true. This company needs to improve I have suggested to the company I ordered not to use DX express . I now had a refund not good for business.”

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Posted 2 months ago

“Worst company ever lie all the time. I was told we where close, even though we been open since 8am till 6pm. They said they left a card no card found. I have CCTV footage they didn't turn up. This is not the first time I've had an issue with them. Ive told my suppliers many times not to use them”

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Posted 2 months ago

“DX in Manchester lost my passport because they outsourced the delivery of it due to being busy. They are negligent and very irresponsible. You should NEVER outsource a passport delivery. My holiday was ruined , money lost and they don’t care. The response was ‘ I’m sure this is very frustrating for you ‘ No , you pretty much ruined my life. I didn’t eat or sleep for over 3 weeks. So they are the worst and I wouldn’t recommend them to anyone.”

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Posted 2 months ago

“For the second time in a space of about 10 days I received a message saying that they "missed me" and left a calling card. For the second time this was a lie as I was in the house all the time and there was no calling card left. Awful service. DO NOT USE IT. If I learn that the company I am buying from (in this case B&Q) uses this delivery company I will just buy from some else so I avoid all this hassle.”

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Posted 2 months ago

“I have waited in 3 days for my delivery which keeps getting cancelled for no reason ,this is unaceptable ,worse delivery company i have ever experienced .”

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Posted 2 months ago

“They lied day after day saying it was out for delivery when it wasn't. 24hour delivery..7 days in I cancelled via the retailer and they even took 4 days to return it to them. Email queries to DX were not replied to. Trust pilot have them 4 stars and they are one on here looks a bit fishy?”

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Posted 2 months ago

“Really bad service. My passport did not arrived yet. I would suggest all people who has bad experiance needs to go legal action. I am going to register my complaimt soon”

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Posted 2 months ago

“I would give zero stars if I could. I have had multiple days running of 'out for delivery' notifications, but my delivery parcel hasn't arrived. Their customer service is non-existent. You have to wait for up to an hour to get through to someone on webchat (there is no phone customer support), and when you do, they reply with generic answers that never actually get to the matter at hand, and then they disconnect. I've been given all manner of excuses, with the most recent being that the driver can't find our property. We have never had a delivery driver not be able to find our house. It's like saying the chef doesn't know how to peel a potato. Despite me giving them the what3words to our property, they still haven't delivered my parcel after 7 non-existent delivery attempts. Please avoid this company at all costs. They are a total shambles.”

Helpful Report

Posted 3 months ago

“Terrible service. Original delivery time and date came and went with no attempt of delivery. 8 messages over the course of month to say they were ‘unable to deliver today as expected’ after arranging redelivery. Online chat agents were not able to take this issue further, told us to ask the original seller to raise an investigation. Couldn’t get through to an agent on the phone in 40 minutes. Still no delivery.”

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Posted 3 months ago

“Lied about attempted delivery and note supposedly posted ...useless just like Evri ...AVOID.”

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Posted 3 months ago

“My delivery was scheduled for December 23rd and still waiting. Rescheduled umpteen times and all their usual excuses, no calling card etc. The weather is not a problem here but reliability is.”

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Posted 3 months ago

“Total rubbish company! Notified on Wednesday parcel would arrive between 8am and 6pm. Waited in for package, but not delivered. Notified on Thursday same delivery between 8am and 6pm. Waited in again, but not delivered. Friday no notification received - tracking still says it out for delivery, but I have no faith that I will see it this week. Rang them this morning over 20 minutes on the phone 'all our operatives are busy'. This company is a shambles. No response to messages sent to them.”

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Posted 3 months ago

“I pray the sender doesn't use DX, because each time is always the worst delivery experience! No communication, lies all over.”

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Posted 3 months ago

DX is rated 1.2 based on 2,351 reviews