DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,243 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned me to say he was outside my house while i was out,told him i would be there in 5 mins and he said he would wait,after rushing home in less than 5 mins he had already gone and took my parcel back with him,after reading all the negative reviews they are without doubt the worst courier company in the UK.”

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Posted 1 month ago

“Diabolical service ...delivery of live fish 7am - 1pm guaranteed service Tracking turned off at 1pm,no update,no update after lodging complaints Arrived 15.08 No apology from company”

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Posted 1 month ago

“Card in letterbox yesterday not put through never saw it, to add to insult they put another card in today and didn't even knock who uses this company worst ever. They must of ran like mad as I have steps a d a path to house no sign of driver ...!”

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Posted 1 month ago

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Posted 1 month ago

“Having waited in for a delivery promised today we received a message at 17.04 to say that the delivery had been attempted but no one was available, which was absolute rubbish. Furthermore, our Ring doorbell and associated movement alarm showed no sign of anybody approaching our doorstep. As there is no delivery over the weekend I now have to wait until Monday, which means another day lost.”

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Posted 1 month ago

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Posted 1 month ago

“Absolutely useless. Unfortunately a company I order from quite a lot uses this joke company. Had a few deliveries and every time it’s been bad service. Either not following special instructions or saying they couldn’t make the delivery because no one was home even though I was sat waiting all day for my delivery. I would advise against using these. Good job I really like the company I order from or I would be looking elsewhere”

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Posted 1 month ago

“Horribly unreliable company. Not sure why John Lewis are using them. My delivery has been with them for more than a week and they do not deliver nor do they contact me, nor can I cancel my order as the delivery has left John Lewis. Really bad company.”

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Posted 1 month ago

“So they weren’t delivering to us, it was to the farm up the lane.. but while turning the corner past my property, the truck scraped along my stone wall, scraped again while he reversed it. He quickly drove off even though I was on my way towards him. He sped down the lane but he came back to deliver to the farm, clearly lost. He saw me twice but didn’t stop once. We contacted the customer service as he’d damaged my stone wall but they weren’t interested, they said without the registration (which I couldn’t see properly but did get a partial plate) they couldn’t proceed with the complaint. I did see the van 4 days later and jotted down the rest of the plate.. but they have a 72 hour policy so we couldn’t complain. They knew the time the incident happened, the address the truck was delivering to and ring doorbell footage of the truck passing. Unfortunately they aren’t worried about their reputation. I’ve tried 3x to upload photos but it won’t allow me to!”

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Posted 1 month ago

“Zero stars trying to defraud me the customer now I Declared Parcel Dimension: 110cm x 75cm x 10cm and they have now Billed: 116cm x 80cm x 80cm. See attached parcel was flat packed in original packaging”

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Posted 1 month ago

“Waited in for parcel delivery called them at 5 to see if it’s going to be delivered to be told it’s been sent back because of damage at 10am this morning Nobody let us know they have email and telephone number so there’s no excuses 9 hours wasted”

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Posted 2 months ago

“Received email and text saying would be delivered Friday. Have no tracking number for a £170 item. No estimated time of delivery. Waited in all day Friday. Only to be told the item will be delivered on Monday. Still no tracking number or delivery time slot. So Monday I must wait in home from 8am until 6pm”

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Posted 2 months ago

“If I could post no stars I would said they tried to deliver but have not clearly a really bad service something needs fixing in the company”

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Posted 2 months ago

“well they delivered my car battery from tayna uk ltd next day asdescribed but not promised with care as it was a very heavy item and bulky; could’nt be happiervery professional and mindful as we have smalk dogs so ensured they shut our gate to the road on the way out”

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Posted 2 months ago

“Still waiting for my parcel after 5 attempts to deliver it. Each time I have been sat 4 foot away from the open door waiting , so I know they have never been to my house. They said they would make an exception and deliver Sat morning. Sat by the door , no delivery , just the usual message to say they had tried. I even asked them to ask the driver to phone me when he was close , no phone call. How come other companies can deliver? Spent over an hour listening to irritating music and finally gave up. I will now not buy from retailers that use DX.”

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Posted 2 months ago

“you failed to delivery our new BBQ THREE times....apparently its now LOST and they claim the labels had fallen off....even worse - they have an automated SMS system that sends out new delivery dates (48 hours later) if though they are wrong ....manager called and agreed they need to fix that too. its all beyond belief AVOID DXdeliveries”

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Posted 2 months ago

“If I could give zero stars I would. Apparently this is a doorstep delivery yet, because their driver couldn’t be bothered, just dumped my parcel at the bottom of the stairs and lied by reporting it as signed for. They didn’t even have the courtesy to knock on the door (I was in). Left me to carry a solid wood table upstairs on my own, when I have mobility issues. Contacted the alleged customer service department who basically said tough. Avoid at all costs.”

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Posted 2 months ago

“Very rude and intimidating delivery driver Very rude and intimidating delivery driver who came to Camberley to drop off a parcel. After manic door bell ringing, my partner looked out of the window to see who it was. To be rudely greeted by a scruffy middle-aged man who swore loudly and stormed off. The idiot was too stupid did not think that he left the “Damaged” parcel outside the front door, with the tracking details etc. We didn’t have time to call the police regarding this behavior and intimidating attitude, though I will be opening a case to with ebay and other platforms to ensure this company is blacklisted, to protect other people from the extremely unprofessional conduct.”

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Posted 2 months ago

“Their team is knowledgeable, responsive, and focused on achieving the best outcomes for their clients”

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Posted 2 months ago

“The worst courier company I've had the displeasure of dealing with. This company is dishonest, unreliable, stating lies, and then changing statements, they have failed to deliver my parcels multiple times in one week and then say it's the senders responsibility to sort out! DX are complete garbage, why any company uses them is beyond me. I've only rated them as 1 star as I don't have the option to put in zero.”

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Posted 2 months ago

DX is rated 1.2 based on 2,243 reviews