DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,030 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my parcel 5 days now! Absolutely disgusting”

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Posted 3 months ago

“This is unquestionably the worst courier service I have ever experienced. Told that I would receive my parcel at a specific time on Thursday, never happened! Then told that it would arrive on Friday, again never happened! Eventually arrived late Friday evening! Never again!!!”

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Posted 3 months ago

“Parcel not delivered after 2 days and they kept updating the status to just say out for delivery. Made 3 complaints still not heard back..”

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Posted 3 months ago

“Your courier left no details apart from the pre printed calling card number. Your organisation does not give any time window for delivery other than 9-5 pm. You are so out of alignment with other companies. You are also very difficult to communicate with. Worst delivery company and I work with them ALL. You must be cheap.”

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Posted 3 months ago

“You cannot get hold of anyone. You wait on the phone for hours and nobody picks up. On the chat there is no human you can talk to.”

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Posted 3 months ago

“DO NOT USE THIS BUSINESS IF YOU ARE A TRADER! We have been in business for 5 years, just a small family run business selling sofas and bedroom furniture. In less than 4 months they have put us out of business. £30k worth of damaged sofas in that time. They even charged us to collect the sofas they had damaged from our customers. 3 weeks after we had ceased trading we got a request for £275 for there deliveries. Mainly the issues come from the drivers who dont pick up sofas but push them along the floor so 2 man it defo isnt! One of our customers received a £2500 order which she watched them push out of there van and left it to drop on the floor in the rain. It snapped the frame. She had a video and images of it. They refused to pay any compensation. Another, a £4k boxed tech sofa was meant to be delivered between 3-4pm. It arrived at 10am and because no one was in they left it on a patio in the rain. Photos sent- No compensation paid. In total 32 different customers had issues and complained to us about them and DX paid out £0 in compensation. We had not even close to that in the previous 4 and a half years and they managed it in just 4 months. People are now out of the job just before Christmas and many people didn't get there sofas all thanks to this shocker to a company! If you value your business then dont use these.”

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Posted 3 months ago

“‘What went wrong’? You never delivered the parcel , I paid extra for next day delivery! A week later! I called the company I. Brought the item off to get a refund & get in touch with you, had zero communication with you as impossible to get hold off . If I see you are the parcel force again behind my online purchasing I will cancel and not bother”

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Posted 3 months ago

“Only had good experiences with DX, always delivered on time.”

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Posted 3 months ago

“they didn't deliver, and then lied about attempting delivery”

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Posted 3 months ago

“Absolutely brilliant service and courier was lovely. Made sure he called so he knew exactly where I lived to ensure delivery. Brilliant thank you”

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Posted 3 months ago

“This company are a joke waited in 3 times to then get a message each time 3rd time today .. to say it can't be delivered”

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Posted 3 months ago

“Told package was arriving four days ago , waited in and it did not arrive. Nobody seems to onow where it is or when/if it will be delivered.”

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Posted 3 months ago

“Worse courier service in the UK. They came to deliver 5 days in a row, no one was in to sign for it. And they don't deliver weekends. So if you work Monday to Friday, no chance your getting your parcel. I contacted them and they never got back to me. In the end I contacted the website who I purchased the item from and they arranged for it to be sent back for a refund. Absolutely terrible courier service.”

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Posted 3 months ago

“"I've been waiting for my package for 5 days, and the status is still 'in delivery.' This is the worst courier company I know. If you want to avoid stress, I recommend avoiding them. They are the worst.”

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Posted 3 months ago

“If I could give zero stars I would. Stayed in on four separate days. No delivery, not even attempted (although they lied and said they had in the first) meaningful contact is impossible. Debenhams.com will soon go bust like their stores.”

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Posted 3 months ago

“By far the worst courier service I have ever had to deal with. I paid an expensive next day delivery charge for my flooring to be delivered. 2 attempts but didn’t even bother ringing the bell , just had a notification saying that delivery was attempted WHICH IT WASN’T. Tried calling them directly, and literally must have called about 20 times before I got to speak to someone. That person was so unhelpful, terrible customer service and told me that DX also don’t deliver Saturdays. Still don’t have the flooring after a week , and need it urgently so am going to cancel my order and collect from Homebase where I can click and collect within 30 mins.”

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Posted 3 months ago

“Email notification.. Your item has been Delivered Exactly™ Your item from Peter Drew Contracts Ltd has been delivered today 08 January 2025 11:23 Edinburgh EH16 No delivery. BEWARE.No DELIVERY!”

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Posted 3 months ago

“Terrible service, first coming Friday, then Saturday still not turned up no explanation no contact totally useless”

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Posted 3 months ago

“Awful, lying, poor delivery service, if you can call it a service that is. Not entirely how this company is still going. Any companies using DX will ultimately lose business as I cannot see anyone purchasing more than once from a company who uses DX.”

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Posted 3 months ago

“Avoid like the plague, lost two items in a row, 9 attempts of deliver and numerous excuses later item was returned to seller and I never received it, never been so frustrated, wasted numerous days waiting in, numerous lies from the staff just to get rid of you! Will check before I order anything on line now to make sure these cowboys aren’t the courier!!! Not worth the one star I had to give them!”

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Posted 3 months ago

DX is rated 1.2 based on 2,030 reviews