DX Reviews

1.2 Rating 1,464 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,464 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
DX said they tried to deliver a parcel to my address today 29/01/2024 and failed. They said they would deliver between 11:39am and 13:39pm, I have been sat at home all morning waiting for delivery nobody knocked on my door. Why say you have tried to deliver when clearly no one came,
Helpful Report
Posted 3 months ago
I cannot believe a courier can say its being delivered when it's not dispatched. I cannot believe a courier can say delivered by 8pm and doesn't. I cannot believe a courier can say a package has not been dispatched yet its been delivered and the courier actually takes a picture and notes its delivery. Packages turn up weeks after they've collected them.
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Posted 3 months ago
Disgracefull service,lied about leaving a voicemail,although our adress and postcode was correct the tracking text I had informing delivery attempted and a pin drop which was was 25 miles away from our adress. Now they say it going to be a week before we get our goods. Never Ever use this unprofessional outfit
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Posted 3 months ago
Never ever delivered. Everytime it is next day next day...approved by helpdesk but never arrived. Gave up.
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Posted 3 months ago
Disgraceful
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Posted 3 months ago
Told it was being delivered over a week ago now... contact number just says email is or use live chat...no one available on Live chat.contacted the supplier.He was told can't deliver because of road closure even though two other roads to get to my house available.Next excuse was truck to big to fit down country lane.(they are delivering a roof rack)was then informed they will send it in a van.still didn't arrive because they said can't get down because of road closure..I think you can gather by now they are lazy and unhelpful useless company.Dont use them.
Helpful Report
Posted 3 months ago
Got off to a bad start as dx struggled to find a delivery can large enough for items and the planned delivery day did not happen, however the next morning we spoke to a very helpful man called Ian, and within 2 hours both deliveries were here. A disappointing start was forgotten about by how well the recovery was handled by Ian and the depot. Items arrived safe and well. Many thanks to Ian and all involved.
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Posted 3 months ago
It says on my online shopping app that dx express have delivered my parcel and that I have signed for it ,,,,funny that because I was not even home ,,,,,so big fat lie ,,,but ring door bell shows man open van door then shut it and drive off without getting any parcel out of van
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Posted 3 months ago
I disrespectful fake ass company. I only ordered a table. How hard is it to deliver on the right day? I would not recommend. Noobs work here
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Posted 3 months ago
Had ikea products delivered today. The two young lads parked their van on my drive. Straight away I told them they can’t do that without asking my permission. At first he asked if he wanted me to move it (I said no, it was already there. What was the point now) we then argued over it. Their point of view was, they always do it, I didn’t write on the delivery notes not to park on my drive and I was being rude for questioning them. How dare I tell a delivery driver not to park on my property without permission…..
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Posted 3 months ago
Its No Star i was told by dx it would be deliver on 2nd Jan 2024 Then 3rd Jan then 4th Jan and Friday 5th Jan E Mailed and Live chat but still on Parcel
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Posted 3 months ago
Very stupid service .. I’m waiting for my confidential documents for last 3 days they never be on time
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Posted 3 months ago
My parcel was delivered to another address in the same street. It was dumped into the basement area of another house. The driver actually photographed both the wrong door and the parcel lying in the basement!
Helpful Report
Posted 3 months ago
Contacted my supplier and was told DX delivered and I signed for it. Wrong! First,I was not told it was being delivered that day and not informed it had been delivered. I never left the house but somehow they managed to get a picture of the parcel on my step without me or my dog hearing. I never received the parcel.
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Posted 3 months ago
3 days in a row they have said they tried to deliver but no one has rang our doorbell and no calling card has been left. After emailing and kicking off about the situation nothing changed, exactly the same situation again! 4 times now! I honestly do not how this company is operational, nothing gets delivered because no one tries to deliver anything!! Beyond terrible "service"!
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Posted 3 months ago
The two delivery guys who delivered our 2 electric bikes were brilliant and was on time thank you John and Don for being very helpful punctual and friendly 5*
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Posted 3 months ago
Terrible delivery service. They made me stay at home waiting and kept changing delivery dates. This is unacceptable. My items were Live plants and I never got them at all.
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Posted 4 months ago
Given delivery time and date parcel did not arrive.Given time for next day did not arrive.Third time lucky.Shrug the shoulders.My time lost.Perhaps the sender of the goods could check the reviews before using them.
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Posted 4 months ago
Do not use this company, you are just letting yourself in for a load of grief
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Posted 4 months ago
Doesn't even deserve 1 star. TERRIBLE company. No service offered, online chat never available, phone lines always automated then cuts off. Waited in all day, they then sent a mail saying I was not in and they left a card. They didn't leave a card. It's NOT possible to contact this company whether its about the parcel or about complaining about the rude and abusive driver (he said "if you want your package you have to come here" driver, who then lifted it in the air so I couldn't reach whilst he finished being rude) . DO NOT USE. Terrible!
DX 1 star review on 21st December 2023
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Posted 4 months ago
DX is rated 1.2 based on 1,464 reviews