DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,111 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stole my delivery - support refused to help me and said the sender has to open the ticket. Joke of a company.”

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Posted 6 months ago

“An email said they tried to deliver but we were in all day. The delivery driver did not ring the bell nor leave a card. How do I know he tried the correct delivery address?I have tried to contact them but it is impossible.”

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Posted 6 months ago

“Rubish delivery company . Main order not coming only wasting time with talking with castomer service .”

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Posted 6 months ago

“Rang to make arrangements for a parcel to be returned arrived when they said they would a lovely lady took the box from us gave me the paperwork I needed for proof could not fault this service.”

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Posted 6 months ago

“This Mickey mouse company only deliver to the ground floor!! I suggest they try a different service, cos delivery service ain't their thing. The driver was rude and expected me, a 59 yrs old disabled female to go and being a kitchen cupboard up on my own. Absolutely appalling.”

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Posted 6 months ago

“They claim to have delivered my package today. They haven’t even had the decency to respond from customer services. I think that they make up delivery estimates and times to try to prove that they are competent but from management down to drivers they are totally rubbish. Their poor performance is reflected constantly on local social media”

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Posted 6 months ago

“I was supposed to receive a delivery on the 23rd of January but somehow DX got it wrong and never updated the vendor I bought from. On the second attempt, which was delayed, they delivered to a random address 8 miles from where I live (that was on 11/02/2025). After googling what I could see on the photo evidence provided from the vendor I managed to identify the house. I had to drive there, leave a letter because they were not in and drive back again to pickup the item. The only thing in common with the addresses was the house name. Village, road, and post code were completely different. Why deliver to a random address?? Stupidity. From what I can see from other reviews this seems to be common practice.”

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Posted 7 months ago

“Received an item that was damaged so the company sent me a replacement with DX express next day delivery! Never arrived on the date the tracking said it was due now just says parcel in storage at depot! Who knows when it will arrive or if it will ever arrive after reading all these reviews!”

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Posted 7 months ago

“Absolutely the worst delivery service out there. Still awaiting my delivery after arriving in Belfast on the 4th of February. Zero communication from DX, hung up on 8 times after being transferred to other call handlers. Zero response to online messages. Not the 1st time this has happened with DX. But this will definitely be the last! Any company using them in the future, order will be cancelled or I will hire DPD to do the job in less than 3 days.”

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Posted 7 months ago

“Never heard of DX until a week ago when I ordered a parcel from a small company on eBay, delivery attempted on 6th even though initially eBay listing said between 7th & 8th, no knock at the door so no parcel delivered, rescheduled for the 7th same thing happens no one came to the door, rescheduled for 11th, left notes out this time to direct driver to the door, no delivery attempted again. Didn’t bother rescheduling as got fed up and ordered elsewhere instead. Text this morning to say delivery between 3:20pm + 5.20pm - nothing as of yet (4:56pm) but not hopefully it’ll arrive in the next 24 minutes either”

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Posted 7 months ago

“I am not sure why we cannot give no stars. We have rushed home to be here for the delivery slot. Then a text to say 'sorry we missed you'. A complete lie as we are at home just for this delivery. Of course no card was left because they weren't here. Will complain to the company that uses them.”

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Posted 7 months ago

“The worst company I ever tried to receive a delivery. Awful experience with the delivery driver too. Very frightening”

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Posted 7 months ago

“Absolutely horrendous they should be labelled with a DO NOT USE label”

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Posted 7 months ago

“Awful delivery driver, rude obnoxious, literally just threw parcels at me and walked away. DO NOT USE”

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Posted 7 months ago

“Was told delivery was today Friday 7th as this delivery was for a 50th birthday gift for Sat 8th. Contacted the courier and was told item was not on van and would now be Monday 😡 Absolutley raging about this. Deffo would never use this company 0 ⭐️ from me 👎”

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Posted 7 months ago

“Worst service ever”

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Posted 7 months ago

“Worst courier service. DO NOT USE.”

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Posted 7 months ago

“Poor customer service, don't answer phone calls, tracking system doesn't work.”

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Posted 7 months ago

“Paid for overnight for Saturday shipping and company used this courier. Paid at 12pm Friday Afternoon, was accepted by them at 3pm and sitting in a vin since 11pm. It is now 8pm on Saturday and absolutely no movement or contact from them. Disgraceful”

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Posted 7 months ago

“Absolutely awful company. Send you an email saying delivery is between 8AM and 6PM. Very precise you notice. When you go to track the parcel the tracking is not working! Customer service non existent. Giving 1 star us being generous. To all suppliers usind DX just spare your customers and use someone else.”

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Posted 7 months ago

DX is rated 1.2 based on 2,111 reviews