DX Reviews

Name: DX
Rating: 1.19

1.2 Rating 1,464 Reviews

4 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 1,464 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Alex

Sharon Willoughby

Sean

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DIABOLICAL LIARS DONT USE THEY DONT DELIVER AND LIE ABOUT UNABLE TO ACCESS A REALLY EASY ACCESS ADDRESS WHICH HAS 24hours SECURITY CAMERAS AND YOU GUESSED IT - THEY MUST BE INVISIBLE!”

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Posted 5 months ago

“Told delivery one day waited in never arrived The next day email said out for delivery never arrive message from DX saying they'd missed us and left us a card. THEY HAD NOT been or left a card we were in and my ring doorbell would tell me if someone was at my front door. They now say they'll deliver next day. I'm keeping my fingers crossed. Ii would never use DX .”

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Posted 5 months ago

“I have had two deliveries parcels sent using Dx , every day they send meva time slot and then it does not arrive and then the next day they send me another time slot and it does nt arrive , this goes on for 3 or 4 days totally rubbish coutier dont use them”

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Posted 5 months ago

“Been waiting a week now for a delivery and since the item, a rather expensive bike rack, arrived at their depot it has not moved. I contacted them Friday and was told an agent would be calling me straight back. Have contacted them again and given the same response, so much so that I think their Live Chat is actually an AI tool. And to compound matter I have now been disconnected twice by their chat system - and their call centre appears unmanned. Awful company. Zero Stars and zero bike rack!”

Helpful Report

Posted 5 months ago

“I was requested to post and submit government documents through the DX parcel system. On posting, I received a tracking number that the system did not recognize. On calling customer service I discovered they've discontinued their call center in favor of a live chat. Opening the chat no operators were available for over an hour. I still have not been able to get through to anyone who works at DX customer service. Their customer support is non-existent.”

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Posted 5 months ago

“I ordered a weight lifting bar from Amazon from MK and when it arrived the driver stated to my wife "those numpties haven't packed it right, they have missed off the protective end caps"! He then pushed the bar Tommy wife who dragged it into the hallway. It was only then we noticed the package was smeared with sticky oily substance that smeared along our cream carpet. I contacted the seller who then spent over a month continually telling me they were liaising with DX and apologising for delays. We bought some Dr Beckman carpet cleaner which helped. We then borrowed a Vax cleaner from our friends and just needed to buy the detergent. So after several attempts and products and effort we have got it pretty clean. I sent all photos, CCTV of the product being delivered and today I have had another reply stating DX want me to get an estimate for my carpet cleaning?! Erm, we told you we cleaned it! Do you really think we would leave greasy oil on our hallway carpet for over a month?! Dreadful response, no decency whatsoever, it cannot be proven who was at fault but it's a safe bet that the oily substance was in the DX vehicle. Will refuse to deal with any company who”

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Posted 5 months ago

“Absolutely awful company! No delivery window so have to wait all day long. I'm now on my 3rd attempt to receive my item - 1st time the box was so badly damaged (despite being labelled fragile) the item was damaged so had to be returned, 2nd time the box was sopping wet and open with half the contents missing so again had to be returned. Third time lucky? I hope so as I can't keep losing a day due to waiting at home not knowing what time to expect my delivery”

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Posted 5 months ago

“This by far the worst delivery company I have ever set my eyes on. From the rude abrupt delivery driver to the Deport people in particular a guy called Lawrence based in South London. If I could award zero stars I would. Absolutely vile members of staff, who have no communication skills and are a disservice to the company. The delivery driver claims he got into the building which is unlikely if I did not buzz him in, he then said he was outside knocking, I asked him to wait till I called my friend. A few seconds later when I called him to say she is at the door he claims he had already left. I asked him to knock again he had left, I asked him for his name and he refused. He said I would get an email. I then called up and was passed to 7 different teams until I spoke to Lawrence in South London. The rudest of the bunch, when I tried to ask for a complaints process he told me he would not book a redelivery and screamed byeeeee and hung up. EXTREMELY POOR SERVICE. THESE PEOPLE ARE A ZERO.”

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Posted 5 months ago

“Received an email first thing this morning at 08:43 hrs saying “Out for delivery today Damian will deliver your item from EJ Oxford (3505) TODAY between 8am and 6pm” I then received another email at 16:25 hrs saying “Sorry we missed you We tried to deliver your item from EJ Oxford (3505) today 11 November 2023 Please tell us when we should next try to deliver your item:” NOBODY came or attempted to deliver my item. They wasted my entire day and ruined my plans as I needed to be home to sign for it. On top of that they lied about it to say that they attempted to deliver when they didn’t. I double checked through my ring doorbell and cameras. I’m extremely frustrated and angry and have now had to rebook it for Monday, which means that I have to now work from home when I planned to go into the office! What a terrible useless company! Avoid at all costs and Ernest Jones need to use a different courier as this ruins their reputation”

Helpful Report

Posted 5 months ago

“Told parcel would be delivered on a Friday between 1422 and 1622. Wasn't. Tracking featured didn't update. Office phone not answered. Live chat not working. Will never buy from a company using these amateurs ever again. Where the parcel is now who knows? One way or another though I will get my money back - I paid for that parcel with my blood and sweat labouring like a man who really can't afford to throw money away. Shame on you DX.”

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Posted 5 months ago

“5 times I waited for delivery for an item and 5 times got message to say that I wasn't there to take item and left cards. I was home all the time, being disabled I needed my item to get out of the house. I haven't been to go out because it wasn't delivered, no cards were left because they DID NOT COME. I SO WISH I COULD LEAVE A 0 REVIEW”

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Posted 5 months ago

“Very poor service”

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Posted 5 months ago

“Paid for next day delivery. Alerted at 0915 that delivery bay a named driver would occur between 1000-1200. Very important item, so I made sure I was in situ. At 1000 I received a ‘sorry to have missed you, we left a card and please rebook’ message. In fact they didn’t miss me because no one came to the property (number is clearly displayed), and no card was left. Very disappointed.”

Helpful Report

Posted 5 months ago

“Paid the seller for next day delivery at an extra cost to that for normal delivery. Had a text from the courier company DX informing me my delivery would be between 10.48am and 12.48pm, no one turned up, waited in all day and no delivery. I am so angry.”

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Posted 5 months ago

“Delivery was due any time between 8am to 6pm, so had to take the whole day off work. It didn't turn up!! I'm a single parent, I can't take another day off work because you didn't bother to turn up!”

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Posted 5 months ago

“Seems to be a theme here but I was told my parcel would be delivered between 12.38 and 14.38. What a surprise, nothing!!”

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Posted 5 months ago

“The driver did not even come to our door he put the could not deliver card in the post box, my husband was even walking down the drive but he just took off, I waited in our lane for him to come back and when he did he wasn't going to stop until I stood in the road to stop him passing, such a rude guy. If there was a 0 I would of given that.”

Helpful Report

Posted 6 months ago

“I'd give zero stars if that was an option. Waited in morning for courier then received a text that they come between 1 and 3. They never turned up. I've babysat this parcel all day and when I attempted live chat with the company they are all bots who repeat the same things. I'm ready to sue this company I'm so annoyed with them. Don't use them, avoid avoid avoid.”

Helpful Report

Posted 6 months ago

“Delivery was supposed to be today between 16.45 and 18.45. Went online to track and was informed a delivery was unsuccessful at 16.25 and a calling card left. No one has tried to deliver, I have been here all afternoon, no calling card left. Delivery driver has lied. I have rebooked for tomorrow, let's hope a more honest delivery driver is on duty. Shame on DX and the extremely poor service they offer. As yet, no communication from DX despite sending an email to them. Live chat also not available.”

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Posted 6 months ago

“Customer service was outstanding very pleasant guys. Carried four heavy boxes to where I wanted them.”

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Posted 6 months ago

DX is rated 1.2 based on 1,464 reviews