DX Reviews

1.2 Rating 1,464 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,464 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
This courier can’t find an easy address with a post code, telephone number, explicit instructions and a landmark (a hotel right next to the sea). 3 dates have been given with a time to be delivered then “sorry we missed you”. When I was at home - waiting for the parcel. Tried to speak to the online live chat just to be cut off! I asked another courier yesterday when he was delivering and he said it was one of the easiest addresses to find as it’s a small estate next to the sea with one road in and one road out. Heaven help anyone with a slightly unusual address!
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Posted 6 months ago
Told it will delivered 10/10/ 23 by 8pm latest , no delivery ,11/10/23 rang office they said it will be delivered by 5-30 7pm no delivery
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Posted 6 months ago
Never turned up, kept a eye on delivery map was only 2 mins away then driver just disappeared. No communication a wast of 3 hours!!!
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Posted 6 months ago
This company is a joke! Parcel was not collected for 3 days! On 1st day driver decided not to come. On 2nd and 3rd day depot didn't mark my parcel for collection, but when you check tracking it's marked in transit waiting to be out for delivery! So obviously someone is lying!!!! RUBBISH!!
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Posted 6 months ago
The delivery service from this company was absolutely appalling, and probably the worst experience I have ever had from a delivery company. I got a message to say the consignment would arrive between 8am and 6pm on Friday last week, so I arranged to work from home and waited in all day for it. They didn’t turn up at all and didn’t contact me at any point. I searched online for their customer service details and sent a message asking them to contact me. The company ignored that message and instead delivered the consignment (which is very bulky) today to a neighbour while I was out, and the neighbour then left it on my front path where I found it on arriving home this evening. The company has also handled the consignment quite roughly because the packaging for the 3m corrugated roof panels was hanging off and the edges were scratched.
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Posted 6 months ago
DX Inverness delivered on time and delivered on a Saturday morning 9am. Had feared the worse reading some of the reviews but fair play to them. I will give them 5 out of 5! Great service.
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Posted 6 months ago
The delivery by DX was excellent. On Time and very helpful drivers Neil and Rodger were very professional . We will use your service again . We rate your service as 5 star. Best regards Peter & Elizabeth
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Posted 6 months ago
Utterly incompetent company. Failed to deliver and "customer service" line cuts off after 25 minutes wait without any answer. Avoid at all costs
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Posted 6 months ago
So far I have joined the ranks of people who can not get a telephone answer and the chat is useless, my item is due for delivery Saturday and I know from other reviews, DX do not deliver on Saturday's and do not deliver to this area so will use a partner courier, but I can't get through to find out who that will be! Like so many reviews , if I had known who the couriers was I would not have ordered from this company.
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Posted 6 months ago
Total shambles said they couldn’t deliver as no one in,we were in all day,tried contacting them absolute waste of time they should be reported ,why Amazon use these people I don’t know
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Posted 7 months ago
Hopelesss they only deliver monday to friday daytime with no time slots. Guess what DX,, people have day jobs!!!
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Posted 7 months ago
First attempted delivery the claim was nobody at home, left calling card. Second attempted delivery absolutely nothing all day, the tracking kept saying on the vehicle and now says returned to depot. Now,apparently, I have requested another delivery date which must have been when I was sleeping. I am so clever. I have lost 2 days waiting at home for the delivery, this is a car part of which the garage has now stated unable to fit until Monday (assuming I do receive the part) so I have lost the car for the weekend. Fantastic.
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Posted 7 months ago
Never turned up and the tracking went off
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Posted 7 months ago
Rubbish company dont bother if you need something urgent their drivers pretend they have tried to deliver and left a card whrn they dont waiting in all week now same excuses
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Posted 7 months ago
Told my item from Wickes was going to arrive before 12 noon. At 18.37 I am still awaiting my delivery. The question is will I get it tomorrow or will I ever get it from this delivery company.
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Posted 7 months ago
On the original delivery date they told me they 'couldn't access the property' (someone was in all day), then failed to show up for the two successive redeliveries. Total lack of communication from them, and the absolute worst customer service I've encountered - live chat on the website only works sporadically, and impossible to get anyone on the phone. My parcel still hasn't arrived. Would actively avoid ordering from anywhere that uses DX as couriers.
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Posted 7 months ago
This company are an utter joke. Absolute farcical entity. Blatantly lied about attempting to deliver a very important item today, despite us having Ring camera doorbell which proves nobody came at the time they supposedly attempted delivery. No contact number to call except a bot which hangs up on you. The live chat is barely functional and I eventually got through to what must’ve been a teenage minimum wage IT worker. I kicked up a fuss and now I’ve been told I’ll receive a ‘call’ from the support team but no guarantee the driver will come back. No explanation. No apology. Err come back? That would suggest they came in the first place. Reading these reviews, it sounds like DC are notorious for being dishonest and misleading. Let’s see what happens. I’ll be submitting a formal complaint but no doubt it’ll fall on deaf ears. I really wish we could know in advance if a retailer chooses DX as their courier, so we could steer well clear.
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Posted 7 months ago
Horrendous company Horrendous company. Made an order through Wickes. The driver did not turn up despite waiting all day Monday, then suddenly at 10pm, marked my order as delivered. No goods. Made a complaint and was tracked to Tuesday, no show again having waited all day, then tracked to Wednesday, still no show. Fraudulent company needs to be investigated. Total incompetence, drivers and company thieving all building supplies. This is not a delivery company but a den of thieves.
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Posted 7 months ago
Absolutely joke Avoid at all costs Rubbish , should not be allowed to deliver
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Posted 7 months ago
You never answer the phone, you never answer your live chat or inquiries made through your messaging service your tracking system doesn't work and you don't let anyone know when the parcel is going to be delivered. Apart from that great service you should be proud 👏
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Posted 7 months ago
DX is rated 1.2 based on 1,464 reviews