DX Reviews

1.2 Rating 1,479 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,479 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
Worst courier company i have ever seen
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Posted 8 months ago
Only putting 1 star as zero or minus not an option. Bought a lawn mower from Screwfix and meant to be delivered on Wednesday. On Thursday I get a message saying delivery on Thursday 1330 to 1530, then a message to say could not find address/unable to deliver. Utter nonsense. I’ve taken 2 days off work waiting for delivery to get grass cut during good weather. Shocking service. I won’t buy from Screwfix again.
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Posted 8 months ago
Very useless and unreliable. Advised to wait at home for 2hrs to pick delivery but did not turn up through the day. No communication, not reachable, line on automated message to give another unreliable advice. DO NOT USE
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Posted 8 months ago
Said they tried to deliver but I made sure I watched for them so I could be sure I received my package… they did not appear !! No card nothing…we all know what the real reason is and would prefer the truth to this fabrication time after time!!! Disgraceful
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Posted 8 months ago
If I could you would get zero stars. This is day 3 of not turning up and to top it off they said tried to deliver but couldn't get access. A complete lie and left a card at the house ,total fabrication, telling the truth ,would go a long way, to lie your way through your job is ludicrous, shocking delivery company, we would NEVER order if DX were the carrier in future.
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Posted 8 months ago
I would give 0 stars if I could! They were meant to collect a parcel from my house to return to B&Q. I asked them to collect on Monday, I got a text at 6.48am saying they were unable to collect. I then got a text at 7am saying they will collect between 7-9am. No one came to the house or knocked on the door. Our ring door bell showed a delivery van drive passed but didn’t stop or ring. I informed the seller and asked them to make sure they knocked on our door or ring the door bell - the seller said they can’t guarantee they do this?!!? What?! Well how am I meant to know they have arrived to collect? Next collection day the exact same thing happens. I get a text at 6.50am saying they were unable to collect. I then get a text straight afterwards saying they will try to deliver between 7-9am. No one comes all day, checked the camera on our door and no delivery van even drives by our house, let alone tried to collect the parcel from our house. I tried to ring DX Express - after being on hold I got hung up on automatically. It said try the online chat, so I did but it said no one was online to chat. ?! I emailed the seller who sent me “photographic evidence” that the driver tried to collect. The photo was off multiple houses down my street with mine right at the back of the photo in the distance, they didn’t even take a photo of my house, just the whole street?! There is no video evidence on my front door camera that they even went up to the house!! Ridiculous service - well no service at all!
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Posted 8 months ago
We were given a delivery time between 7am & 9pm, someone stayed in all day, we tracked the delivery from 8.30 pm to find that the van and our parcel was safely parked up outside your depot 15 minutes from our house, so no delivery was attempted, basically a big fat lie that our parcel would be delivered to us today. Poor service, even worse customer service as we have heard nothing from you. You make Yodel look good!
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Posted 8 months ago
I definitely do not recommend
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Posted 8 months ago
Absolutely the worst company I have ever dealt with. VFS sent my passport via them on the 2nd of August (today is 18th of August). Tracking number did not work, but then DX claimed that they attempted to deliver the document on the 3rd and then 14th of August. The tracking number still did not work, and nobody even tried to reach me. Because the tracking number did not work, I was thinking that VFS did not dispatched my passport. For that reason< I was bombarding VFS with emails, but they only asked me to deal with DX. It was not a easy task to reach them. Finally, after a long struggle, I was able to reach DX – only by Facebook chat, by the way, because the number they mention on their website, as well as the live chat did not work. They promised me to reschedule the delivery to Monday, but after such a huge delay I am not expecting to receive anything. Hopefully, I am wrong. To summarize – even if they manage to deliver the parcel on time, the delay is at least 19 days. It is also sad that VFS use such a poor company to send important documents to their clients.
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Posted 9 months ago
Waiting two days for delivery. Each time they say cannot deliver because we are unavailable. We work from home in an office at the end of the driveway. The driver has not even turned up twice (basically he has lied). His employers cannot get hold of him and then they turn of the web chat so they don't have to deal with you. This is quite possibly the worst delivery service I have encountered. Avoid at all costs.
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Posted 9 months ago
Terrible company, no customer service, just don’t bother to show up leaving you waiting in for days!! Do not use!!!!
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Posted 9 months ago
Driver popped his head over the gate and asked if this is the right address, replied "Hi, yes it is", then he left and didn't deliver anything. Online chat is unavailable so called, was told driver didn't answer his phone and they'd call me back as soon as he did, that was several hours ago and have heard and received nothing, took my only remaining day of leave from work. Was hoping to be pleasantly surprised and proved wrong having braced myself for disappointment having read the abysmal reviews on reviews on here.
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Posted 9 months ago
No option for live tracking, useless customer service who don't answer phones and takes ages to come on chat. Total disappointment
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Posted 9 months ago
Didn't turn up. I waited in all day, disrupting my work. Dreadful.
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Posted 9 months ago
Unprofessional driver, completely rude on two occasions. The company need to work on how they handle the complaints received - I sent an email to complain about the drivers attitude. The driver came back to my residence, refused to hand over my parcel until he spoke to the person that sent the complaint email. Verbally abusive, worst attitude ever.
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Posted 9 months ago
I have to spend more than half an hour calling several custom service numbers in order to speak to a human. And I was told that the driver doesn’t have the responsibility to call the phone number on the delivery package. So, if your intercom is nonstandard etc., you are assumed to be not at home. Don’t know if other delivery companies do it but this is very wired to me
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Posted 9 months ago
I waited in for three days expecting each day for parcel to be delivered but wasted my time each day as they didn’t turn up at all had to eventually cancel the delivery feel sorry for the supplier as now we are expecting a refund ,very poor communication from dx
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Posted 9 months ago
This company are totally incompetent. Goods have arrive damaged (that were marked fragile)/ delivered to the wrong address or simply don’t arrive at all.
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Posted 9 months ago
Wasted a day's annual leave from work waiting for a delivery that never came. Scheduled for 14:25-16:25 today (a Friday) but didn't turn up - I'm away all next week so won't be able to reschedule. The company is impossible to contact, automated phone service and a live chat that is 'available', only to then tell you that nobody is actually available to handle your query. I'll be advising the company I ordered through to break off their relationship with these charlatans. The vast majority of reviews of their 'service' speak for themselves.
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Posted 9 months ago
Items not been delivered beyond delivery date according to the DX tracking and only a partial delivery of one item from a physically aggressive and intimidating delivery driver
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Posted 9 months ago
DX is rated 1.2 based on 1,479 reviews