DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could, I would give these incompetent morons no stars. 3 days waited in, 1st day I had a message to say that they couldn’t find my address!?! And that I had rescheduled, lies! 3rd day I spoke to some idiotic woman that promised me an AM delivery the next day! Lies! Stay away from these aresoles, WHY are they still trading as couriers. The only thing they drive is their customers insane. Still awaiting delivery!!!!”

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Posted 6 months ago

“Delivery service is shocking. Had a tv unit delivered by them in January that never arrived on the date it said it would, had to contact customer services for it to be delivered a day late. Had them again for a chest of draws and the same has happened again. Absolutely useless.”

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Posted 6 months ago

“Awful just didn't turn up. Then the website updates to say its delayed right at 6pm I hope this company goes bust”

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Posted 6 months ago

“Do not use this courier company, the communication is poor and inaccurate. I was notified of delivery on 24th December with a time slot, the app placed the delivery driver (Omar) on my road. Then, the delivery vehicle moved out of my location without making a delivery. I received an update stating "Unable to locate my address, despite being on my road. This was a Christmas gift for a visitor who lives some distance from me. I called at 15:30 but the office was closed I messaged the company; however, I have not received a response. i called again after the holidays but gave up after being on hold for 50 minutes. AVOID and use Amazon, a professional courier !!!”

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Posted 6 months ago

“Said they tried to deliver and left a card, they did no such thing. We have a doorbell with camera on the door and absolutely no one came near the house at the time they claimed they were there. I was also at home waiting. This is one of several similar incidents with them this year. Retailers, do not use this company to send stuff!”

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Posted 6 months ago

“Shocking company, pump for boiler was supposed to be delivered on the 20tg dec it wasn’t and app says was out for delivery. Trying to contact them through the live chat as recommended. That is a joke. Keeps kicking you off when you’re waiting for an agent. So called (not easy) spoke to an agent turns out was in middle England and not local as was supposed to be. Explained the situation I need the delivery so the kids and I could have heating for Christmas. She said has put it through as a priority for Monday delivery. You guessed it no delivery, so I re arranged for Tuesday 24th still no delivery and live chat agent was useless. Avoid this company at all costs. Luckily heating and catering parts in Newcastle went above and beyond and sent another pump on the 23rd via DPD and that was delivered on the 24th.”

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Posted 6 months ago

“I would give it none if I could got message saying my parcel would be delivered 24/12/2024 no time slot so I had to wait in all day and they did not arrive when I phoned to complain as it is a Christmas present for my Grandaughter it was automated. I had no choice but to book it for 30/12/2024 I will have to explain to my Grandaught now why she has no present. Why companies use DX is beyond me because they are worse than useless.”

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Posted 6 months ago

“Got a text stating a time for delivery my partner thinks she heard a knock at the door. Went to front door no sign of anyone. Received a text saying missed delivery & card left no card left”

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Posted 6 months ago

“Delivery diver knock on my door when I answered it he throw my parcel in side instead of handing it then proceeded to knock on my door till he got a photo off it inside my house”

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Posted 6 months ago

“Wank, don’t use”

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Posted 6 months ago

“Been waiting since 5th December for collection. Today, the 23rd, they'd said was 100% going to happen. Just had a phone call saying it won't now be today. Just appalling. Avoid if you can”

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Posted 6 months ago

“This company is absolutely incompetent. Not my choice to use them, sender did. They’re impossible to contact, not even to make a complaint. They don’t deliver when they are supposed to. I will never use again”

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Posted 6 months ago

“Driver turned up Wed 18/12 in an unmarked transit van with a large dent in the side and a foul demeanour. Initially gave my parcel to my elderly relative who was in the house in my absence, then snatched it back off him and said he couldn’t have it. Have tried two phone numbers (automated), two emails (automated), a chatbot (automated) two customer service chats (99% sure AI masquerading as humans) over the past 24 hours and yet to receive a resolution, or indeed my parcel which is being held hostage by an aggressive courier! Everyone I’ve dealt with so far has been rude and dismissive. Be wary of positive review farming on here too: they’re coming in thick and fast from bots. Update: DX said they would re-deliver Fri 20/12 but nothing came. First they said that the sender had initiated return of the item which they could not override (a lie: I have written confirmation from the sender that they did no such thing). Next they said that a delivery attempt had been made but I refused it (a lie: I was at home all day and nobody from DX appeared). Finally they decided that - despite their earlier advice (i.e. lies) - they could actually arrange a third delivery attempt for Sat 21/12. They made sure to tell me this was going through their priority service at no extra cost to me, as if they were doing me a favour by engaging the bare minimum to attempt to fix their failings?! Well anyway, in a surprise to nobody it’s now Sun 22/12 and nothing has appeared. Meanwhile this is a perishable consumable item that is likely ruined anyway after 6+ days of being held hostage by DX. I have escalated my complaint to the Chief Executive Paul Ibbetson and Managing Director Martin Illidge because where the initial issue may have been written off as a rogue driver with aggression issues (though speaks to deficits in their courier commissioning processes between that and him turning up in a vehicle that looked like it has just fled the scene of an accident), the many clear lies I have been told since by employees throughout the business is clearly indicative of a dishonest corporate culture. At least the shop I ordered this parcel through is cancelling their contract with DX and I hope more follow suit.”

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Posted 6 months ago

“Terrible company. Supposed to deliver but didn't bother to. Customer service were rude and unhelpful”

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Posted 6 months ago

“I received an update saying my order had been delivered to Andy at my address. Me and my wife were in all day and unless there’s something she’s not telling me there was no Andy at the house. In the unlikely case of infidelity it seems even more unlikely that Andy would then happily sign for parcels addressed to me, (Peter). Andy seemingly then realised that he was A) not me and B) didn’t live in my house. Because the parcel was then returned to the Bristol depo a few hours later as shown on the order updates. It is now impossible for me to rearrange delivery as the parcel has now done a Schrödinger and is simultaneously delivered and not delivered. The only plus side is that having gone through all the incredibly useful AI programs. (Who doesn’t like repeating your tracking number 15 times?) I have now had a good half hour to write this review while waiting to speak to an actual human. Perhaps it will be Andy himself?”

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Posted 6 months ago

“They were supposed to deliver something today. While I was eagerly awaiting their arrival, I received a “sorry we missed you” email. They didn’t even bother trying to deliver the parcel. Even though it’s a busy time of year, skipping deliveries is unacceptable! It was my partners Xmas present and I was relying on DX express to deliver this on time. We’re going away from tomorrow morning until mid January, so there is no chance at getting the parcel before hand. I tried calling their helpline, only to be put through to a machine and then hung up on. All options given when calling result in the same outcome - you can’t speak to a person. I’m beyond upset with their service. I’ll never use them again. 👎”

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Posted 6 months ago

“Today my parcel was delivered at 11:32 and the driver dumps my parcel on my doorstep and takes a photo and then leaves. He did not ring my doorbell or even knocks the door. My Ring doorbell camera caught the delivery. There is a4 size notice on the door say where to leave it as I was at work and he didn’t even look at it . The parcel is a high value item and I have had parcels stolen in the past as you can see my doorstep from the public pavement. Luckily one of my neighbours seen it and took it in. This delivery driver needs training on how to deliver a parcel properly. I do NOT recommend this company.”

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Posted 6 months ago

“Pathetic. Parcel didn't turn up, had message said I rescheduled I DIDN'T. Awaiting in on the second day and tracked the delivery on the map, showed up within a mile of me and tracked all the way back to Stafford. Can't speak anyone. I tried to get a phone call back. You have to fill in all the fields, I don't work for a company so couldn't get pass the fist page. THEY ARE A PATHETIC COMPANY”

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Posted 7 months ago

“Shocking. Can’t speak to anyone.”

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Posted 7 months ago

“My wife organised to have the day at home so that she could await the parcel that had to be handed over in person. We got an email to say "Sorry we missed you, we tried to deliver your item at such and such a time" however they never even attempted to deliver it. Even our door cam shows they didn't turn up. Utter waste of our time.”

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Posted 7 months ago

DX is rated 1.2 based on 2,079 reviews