DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,044 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,044 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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John Evans

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Anonymous

Anonymous // 01/01/2019

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“So far stayed in 3 days on the advice from dx that my parcel would be delivered. No delivery !!!”

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Posted 5 months ago

“Received an email stating tried to deliver you parcel 11.17 this is simply Not TRUE as I have been working in my garden all morning and no one has come to my door why have you lived about this. Have tried contacting you by phone after 38 minutes waiting to get through I gave up tried by email no reply tried customers service no reply have now contacted supplier to cancel order and now will have to contact bank to put into dispute to get my money back. Not fit foe purpose. Do not expect to hear back from you”

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Posted 5 months ago

“Company tells lies about delivery . What a rubbish company why lie about delivery when am inside the house watch you .”

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Posted 5 months ago

“Have had 7 shower panels delivered by DX. Six of them have arrived badly damaged, with large footprints on the external packaging. On the plus side, driver very polite, and arrived on time.”

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Posted 5 months ago

“Another rancid piece of service from the worst courier in the UK. Obviously refused to deliver, after making me wait all day for them. Obviously they never ever tried to show up, no call, no card, no nothing. Obviously they are next going to tell me that they "mysteriously" lost my item. These guys are criminals, not couriers. All businesses should stay far far away from them, regardless of how cheap they are. Id have some other words to describe them, but I'd rather my review isn't removed, but one rhymes with "hunts".”

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Posted 5 months ago

“I want to warn others to avoid brokers and account managers who took advantage of me, resulting in a loss of over $800,000 of my investment capital. They demanded additional funds before processing my withdrawal request, leaving me devastated. Despite my attempts to contact their customer service, I received no response. Fortunately, I discovered me14solutionsltd.org through a broadcast that explained how scam victims can recover their funds. After reaching out to them for guidance, I promptly received a response and provided the necessary legal information about my investment. To my surprise, I successfully reclaimed my money. I am determined to share this information with the public to help other scam victims. Special thanks to them for their outstanding work in assisting me with this matter. I hope to raise awareness and prevent others from falling victim to online schemes.”

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Posted 5 months ago

“Shocking service. DX said they attempted to deliver my parcel on the Monday, I was in all day, driver didn’t even ring the doorbell and just left a card 😡 Took another day off and Organised to be re delivered on the Thursday. Waited in ALL day on the newly booked day. Received no email or text, found out upon checking their site, THEY had cancelled the delivery for Thursday and allotted me Friday instead when I’m working nights that night. Tried ringing, kept on hold for 35 mins then they cut me off 😡 Shocking service. Absolute waste of space. Will boycott any company in future who uses their services.”

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Posted 5 months ago

“They never EVER deliver when they say they will. When I see a delivery is out with DX I know 100% they will say delivering today; and not turn up. And have the cheek to say I wasn't in on the tracking. They re schedule for next day, just to do the same again. I'll usually get it on the 4th attempt! Or I'll have to go get it myself from the depot which is an hour drive. Shocking service!!!”

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Posted 5 months ago

“Unlike other comments, order arrived 23 hours after being placed with Viking to Stranraer via Carlisle.”

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Posted 5 months ago

“Never ever ever deliver on time. Next day delivery will get rescheduled time and time again. If you get within 10 days you'll be lucky. Total lack of communication as well”

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Posted 5 months ago

“The worst delivery company in the world.. incompetent in the office and also there driver.. never turned up..no calling card...was promised ETA and never called back.. what a waste of time..”

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Posted 5 months ago

“The most inept, incompetent company I have ever encountered. I will boycott any company who uses these as there delivery courier. Beyond awful.”

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Posted 6 months ago

“A second day wasted waiting in for a delivery that hasn't arrived. No option to chose a time slot either. I wasn't notified on either day until after midday that it wasn't arriving, so not happy! I wouldn't recommend at all ...this is no way to treat a customer.”

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Posted 6 months ago

“Had to wait until Monday and they came and didn't knock on the door, can't take another day off work and nothing they can do except leave my parcel in the next town for me to collect or I take another day off work. Said they needed a signature so couldn't leave it but when rebooking delivery it says no signature required”

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Posted 6 months ago

“Received an email from DX stating my parcel had been delivered. No one has pressed the doorbell camera. No one has been on any cameras. The driver had been anywhere near the address as per tracker. they were looking for an early Friday finish. shocking customer service”

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Posted 6 months ago

“Absolutely Dreadful company both my deliveries today were delivered to completely different addresses nothing like what was on the label, obviously lazy can't be bothered drivers I will never use . A Harris”

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Posted 6 months ago

“Said I wasn't in card was left but no card booked a redelivery on my day off said consignee not available card left I was in all day no card the chat said delivery driver not answering his phone rebooked delivery could only get the Monday let's see if it turns up again package was needed for work on the sun”

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Posted 6 months ago

“No delivery made today took day off work then tell me I missed courier one big joke”

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Posted 6 months ago

“FOR YOUR OWN SANITY DO NOT USE THIS SCAMMING COMPANY. Waited in everyday all day for a week and nobody came to collect a parcel, each day I complain and some liar comes on the phone saying is will be collected the next day, but guess what? they don't.”

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Posted 6 months ago

“Avoid at all costs! If you think Evri is bad, try DX Delivery!! I’ve been receiving emails that my order is out for delivery for 4 days in a row now, with a 2 hour time slot given. I’ve been tracking the driver and today he was literally 5 minutes away from my house and nobody came to deliver. Same thing has happened the other day. And once your time a lot is gone, you cannot track the driver anymore so you have no idea whether your parcel is coming or not. Tried the live chat twice today, was told I’ll get a call with an update - didn’t get anything! I then rang them - the man apologised saying that the driver is new and isn’t familiar with the area. Seeing all these negative reviews, I find it really hard to believe that this is the case. It’s more like general incompetence! I have no idea why companies use their so called ‘services’!”

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Posted 6 months ago

DX is rated 1.2 based on 2,044 reviews