DX Reviews

Name: DX
Rating: 1.21

1.2 Rating 2,335 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,335 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Gaz

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utter shambles. Having been waiting for a delivery for 2.5weeks. Spoke to the company I bought from and they said they’ve had lots of issues with DX. Parcel came to Scotland last week, Glasgow for days, then went back to the midlands. After phoning and emailing them several times it’s now back in Perth which is even further away from myself here in the west coast of Scotland. It’s also been sitting there for nearly 4 days and not moved all week. Will be avoiding ordering from any sites that use this company in the future. Absolutely dreadful service.”

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Posted 10 months ago

“Seems a common theme. Due to be delivered, then ‘attempted delivery & apparently calling card left” Cameras at house proves no delivery was attempted. Contact systems useless. Suggestion to DX, try not lying, update your call systems, update your tracking system. You are so far behind the rest. I’ll also be making sure I complain to the company I purchased items off as the only way to fix is for companies to start using others.”

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Posted 10 months ago

“waited all day for my delivery to come until i received a text saying DX had attempted delivery but no one was home. i checked my house cameras to see if this was true to find nothing. turns out after ringing the seller, the driver was parked at the top of my road and didnt even bother attempting to come to the house. tried contacting DX to see what they had to say but the phone number and live chat is useless. DO NOT USE.”

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Posted 10 months ago

“Stayed in all day for delivery, checked tracking and parcel marked as delivered at 3.20pm signed for by John! Message following day out for delivery again, isn't that fraudulent!”

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Posted 10 months ago

“Very happy with your driver who delivered my order from amazon we was out arranging me I said we are 5 minutes away he waited for us to arrive home to give us our parcel very friendly driver”

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Posted 10 months ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 10 months ago

“I AM A VICTIM WHO WAS SAVED BY MRS OLIVIA UP USERNAME.”

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Posted 10 months ago

“All day delivery then nothing. That is not tracking rather a joke.”

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Posted 10 months ago

“Delivery failure twice - they require a whole day window for delivery - unreasonable. A more reasonable window (say 2hours as per other delivery companies) is required. Also no advance notice of delivery time is given.”

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Posted 10 months ago

“Failure to deliver”

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Posted 10 months ago

“Useless. Driver walked up to house, rang bell and immediately walked back to van. Portal said calling card was left, but ring doorbell shows otherwise. Stick with DPD if you want items delivered on time, and with care.”

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Posted 10 months ago

“Unreliable don't deliver when they say and impossible to speak to anyone”

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Posted 10 months ago

“Delivered 2 out of 3 boxes of a 3 part set, admitted to losing the last box then fraudulently updated the tracking info to say all 3 boxes delivered. Now won't return calls or emails. No option but to log a police incident and report with Action Fraud with the evidence we have. Use with EXTREME CAUTION”

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Posted 10 months ago

“No delivery despite tracking showing them a couple of villages away. Obviously didn't fancy the detour. Rebooked for today. No delivery, no tracking, nothing. I already know them to be a shockingly poor company from other people who've had the misfortune of being sent something by them.”

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Posted 11 months ago

“Utter sh**”

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Posted 11 months ago

“AVOID dreadful company. Two delivery dates given but no delivery. Lost my item apparently, how they managed to lose something 900x600x20mm I don't know. Luckily I bought via Amazon so got a refund. AVOID”

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Posted 11 months ago

“stayed in for delivery after getting time slot didnt show then get a text later saying rescheduled lets see if it turns up this time”

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Posted 11 months ago

“DX gave me an all day delivery so I waited and waited, the tracking doesn't shed any light and only asking if I wish to change my delivery date!!! This is the next day and still no medication, is it so hard to keep me updated 😡😡😡😡”

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Posted 11 months ago

“no customers service, no deliver, never use Dx”

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Posted 11 months ago

“Rubbish service”

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Posted 11 months ago

DX is rated 1.2 based on 2,335 reviews