DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

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115

Anonymous

Anonymous // 01/01/2019

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“Terrible service”

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Posted 8 months ago

“Dx arrived on the arrival time. Very pleased with the service.”

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Posted 8 months ago

“Incompetent. Received an email telling me that my parcel would be delivered between 8am and 6pm a 10 hour window. As if that isn’t bad enough I waited in all day and the parcel didn’t arrive. Tracking just says it’s on the van. How is this company still operating!!!”

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Posted 8 months ago

“HOW IS THIS MICKY MOUSE COMPANY STILL IN BUSINESS. TWO DAYS IN A ROW THEY HAVE SENT ME AN EMAIL SAYING MY PARCEL HAS BEEN COLLECTED FROM ME. EEEEEEEERRRRRRRRR NO I AM LOOKING AT IT IN MT LIVING ROOM. MORONS.”

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Posted 8 months ago

“Asked for parcel to be left with my neighbour but it was left behind a plant pot in full view from the road.”

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Posted 8 months ago

“I got a message to say my parcel was going to be delivered between 9.01am and 11.01am so I rushed home a 30 mile trip as I did not want miss my delivery. I got home at 8.55am thought great back in time. About 10.30 still no delivery but not worried as still within the window I decided to check their website in case something had changed. I was shocked at the update which said 8.49am tried to deliver delivery note left. Why do they give you a window then supposedly arrive 12 minutes early. I checked behind the front door no delivery note. They obviously not been to my house and just updated the tracking with lies. If I was going to post something I certainly would not use this cowboy outfit”

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Posted 8 months ago

“Beyond poor. They don't know what a garage looks like, or could it be they just ignore delivery instructions. I'm surprised they actually deliver to the correct address given the levels of competence. They make DPD look good, yes that bad!”

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Posted 8 months ago

“Worst delivery company. If I know a company is using this company. They we will not be getting my custom. Booked a day off work to be in never turned up. Received a message saying sorry we missed you”

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Posted 8 months ago

“No effort from the delivery crew to contact me I will just received a message unable to deliver 2x. It's sad how they are working like this.”

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Posted 8 months ago

“DX left a card, saying there was no answer at the door. I was there the whole time and heard nothing. Without contacting me they attempted to deliver the next day, even though a signature was required, why????? I was not there. Ive tried on all the numbers available - only to be answered on every occasion by a robot. I emailed 3 days ago to complain, and try to rearrange a delivery , but no answer. We are now 11/11 at nearly 11.00 am. Apologies if this is a tasteless remark but I am expecting more silence from DX. If I could leave a zero I would!!”

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Posted 8 months ago

“Even one star is too Much for this company”

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Posted 8 months ago

“Waited in twice for drivers that apparently kept going to the wrong address, despite mine being easy to find and being given detailed instructions after the first time. Terrible.”

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Posted 8 months ago

“What a joke of a delivery company after 4 cancelled deliveries and the 5th 6 hours late my bed arrived dirty and damaged! Avoid like the plague! Customer service is laughable! AVOID AVOID AVOID”

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Posted 8 months ago

“How is it possible that twice now you've claimed to have missed me? I've sent my phone number and details twice, yet neither the first nor the second attempt resulted in a call. Is there a special skill involved in not delivering a parcel, or is this just a way to take money from customers without providing service? I genuinely dislike seeing a parcel assigned to your company, as it never gets delivered—it’s always sent back to the sender and then re-shipped with a different courier. Why can’t I simply pick up the parcel from a depot if you’re unable to deliver it? (You seem to be the only courier that doesn't allow this.)”

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Posted 8 months ago

“Terrible, they don't even try to deliver, then just say unable to deliver to get an early finish or something, customer service no help at all. any company thinking of using them, think again.”

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Posted 8 months ago

“Despite all your reviews I’ve always found them fine. Plants and garden sundries only I must say. The delivery today was fine. Within the time frame stated. Cheerful driver too despite the heavy parcels”

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Posted 8 months ago

“Do not use i am still waiting for my parcel after 3 days every day i have been given a delivery slot and it hasn't turned up,ended up ringing company that was sending my bookcase via them they were told by DX Express that after a certain time they go from deliveries to collections so the time i was always given seemed to be after their cut off point for deliveries They assured the people supplying my bookcase that i would get it the next day(today).said parcel was out for delivery i rang them up to discover it hadn't even been put on their van so i am now waiting to see what happens next.Waiting for phone call but i won't hold my breath.I will not doubt be phoning the bookcase manufacturer again”

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Posted 8 months ago

“Have had several up dates on day and time of delivery and now onto 3rd day and still no package. Waited over 2 hrs after their txt delivery time still no delivery. Cannot even speak to a person to sort out. I could even collect from depot quicker as not far away. Crazy service.”

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Posted 8 months ago

“Two man delivery of my large heavy planters, exactly as predicted by the DX tracking system… well done you guys..!”

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Posted 8 months ago

“Delivery did not arrive on agreed day then arrived damaged and dirty with the product damaged. Very poor service.”

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Posted 8 months ago

DX is rated 1.2 based on 2,079 reviews