DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,046 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Endless disappointment. I've had countless deliveries delayed, misrouted or not even turn up. Yet no other courier seems to have these issues.”

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Posted 1 month ago

“Second day waiting when tracking says out for delivery. No sign or update and can't get through to anyone. I assume they're going out of business and have given up.”

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Posted 1 month ago

“Failed to action a request to change a delivery date, failed to deliver on the new delivery date and overall pretty useless. Avoid”

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Posted 1 month ago

“My parcel was left in the wrong street with a poor wheelchair bound lady. I had to go knocking on all number 1 doors on different streets to locate my parcel. I did eventually manage to beat the chatbot and speak to a proper person who was of no help at all. She said the parcel had been delivered and when I told her it hadn't she said I will have to take it up with the sender and they will look into it. I hate laziness and the driver was lazy and slightly dim to deliver a parcel to the wrong number and wrong street. The company is also lazy and can't be bothered to engage with unhappy customers who don't get the right service and tell you that you have to take it up with the company you purchased the product from.”

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Posted 1 month ago

“Delivery was supposed to be today between 0800 and 1800 it’s now 1943 and no signs of it being delivered and no message. Of course you can’t make contact with anyone because there opening times are 8 til 5.”

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Posted 1 month ago

“Promised delivery was 2 days ago but delivery failed due to ‘address issues’ yet never had issues with any other company. Customer service is non existent (been on hold for over an hour and still didn’t get to talk to anyone). And they do not respond to online enquiries. Delivery is still yet to happen. AVOID DX DELIVERY AT ALL COSTS.”

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Posted 1 month ago

“Maybe drivers need a how to know on the door course, I don't have a door bell!”

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Posted 1 month ago

“AWFUL SERVICE BEFORE 12 NOT DELIVERED NEVER ON TIME AND ON PHONE FOR 17 INUTES AND COUNTING..SHOCKING SERVICE”

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Posted 1 month ago

“Didn't leave my item but left card in hall.. Worse than Royal Mail”

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Posted 1 month ago

“Worst delivery company ever. AVOID”

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Posted 1 month ago

“Absolutely rubbish customer service. My order suggested it was delivered when we didn't receive anything. Trying to get in touch with customer services is an absolute nightmare! Been 2 days and still don't haven't heard back”

Helpful Report

Posted 1 month ago

“Goods where supposed to be delivered today, received a text giving expected time. Was tracking, then tracking dissappeared. Have not received any information, will be calling tomorrow. Very poor service”

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Posted 1 month ago

“Had a text message saying item left in porch. I don't have a porch!! So wandered around to the next street to mine, checked the door number was same as mine, and lo and behold! There was my item! After reading the poor reviews I'm quite grateful my experience was slightly less painful!!”

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Posted 1 month ago

“My delivery should have been with me over 2 hours ago yesterday and now today. I have been given windows of delivery times which are pure fabrications! So if you have a Dx Delivery - know that you will be home all day to receive it because they lie. You can't speak to anyone on the phone either.”

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Posted 2 months ago

“I sent a parcel which was due to get to destination in 2 days. Its been 8 days,company doesn't answer phones or respond to live chat keep disconnecting you”

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Posted 2 months ago

“Appalling treatment of people. 2 days waiting in after receiving messages from them advising that they would deliver some time the next day. It appears that they never had the item to deliver at all. How are they still in business?”

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Posted 2 months ago

“Terrible company delivered a live weeping willow tree at 7.30pm in the dark way past the time slot they gave me which caused me to pay the gardener to come back the next day to plant it. No compensation as no provision for matters of consequential loss. I’m fuming”

Helpful Report

Posted 2 months ago

“Absolute shambles of a company waited in for 4 days of non delivery on all occasions at midday notified of non delivery with no reason. Tried phoning just kept on hold. Useless”

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Posted 2 months ago

“They attempted to deliver my parcel to a unknown address i checked my parcel status only by chance to find the status sorry we missed you we left you a redelivery card. no card and i was in all day so they even left the redelivery card at the wrong house. luckily there was also a redelivery email so ended up doing it from that hopefully the next delivery driver they use can read english properly and it arrives tomorrow.”

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Posted 2 months ago

“Absolutely disgusting, they leave a disabled man sitting around for hours then claim No One Was Home! When they don't ever turn up! At all costs avoid and never use.”

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Posted 2 months ago

DX is rated 1.2 based on 2,046 reviews