Absolutely unacceptable service – avoid at all costs I had an extremely frustrating and stressful experience with this courier service. They were supposed to deliver my passport from the Spanish visa center – not a food order, but an official travel document. The initial delivery was scheduled for Thursday. On that morning, I received a text saying the delivery would happen between 2:12 PM and 4:12 PM. I stayed home all day, waiting. However, at around 10 AM, I suddenly received a message stating that the courier had “missed me at home,” which was completely untrue. I had been home the entire time, and no one rang the bell or called me. I immediately tried to contact support. The phone system is a nightmare – it’s impossible to speak to a real person, and it just redirects you to the website. I contacted a live agent online, but all they could do was reschedule the delivery for the next day. On Friday, I rearranged everything again to wait for the courier. I received a message that the delivery would be in the morning. I kept checking the courier’s location every 5 minutes to make sure I wouldn’t miss them. Still, despite being home the entire time, I suddenly saw yet another update saying I was “not available” at home. Once again – no knock, no call, nothing. I ran outside to try and find the courier, but they were nowhere to be found. Clearly, they hadn’t even attempted delivery. Again, I tried calling – no success – and was pushed back to the website. After nearly an hour chatting with support online, they told me the courier might still come later that day, but couldn’t give any estimated time. Two hours later, I still have no idea where my passport is or when it will be delivered. Long story short: this courier company is completely unreliable and unprofessional. I would never recommend them to anyone. The courier had my phone number and not once over two days did they even try to call me for delivery. Because of this disaster, I missed flights for my entire family, lost two days of work, and still don’t know where my passport is. Absolutely disgraceful service.