As the other reviews suggest. It is a shady company and does not delivers your packages. On top of this it is appalling that a company like BLS Spain is using their services for sending people's passports in courier. There is absolutely no way to talk to a human and nothing helps, the customer care has no idea what is happening, drivers don't exist in this company. They should just call the customers to visit them and collect the parcels if they haven't already lost them. Actually surprised no one has put a complaint through to the Financial Ombudsman or just SUED this company as this is what they deserve. I may proceed to go this route and sue them.