Bought an item from Etsy and it was out for delivery yesterday but I wasn't at home. When I returned they'd left a card through the door with a tracking number printed on, but no other information. I then saw an email saying they'd delivered at 14.05. Not to me they didn't, nor any of my neighbours. Tried live chat function 'no advisers available', phone number is automated redelivery only and then hangs up. Absolutely awful.