What cowards not to allow Facebook reviews! My father missed visiting my late mother’s grave on her birthday to stay in for a cake delivery that never came. They had emailed to say it would come that day. When we asked why it never arrived the courier said ‘it wasn’t at the depot yet’ and they had no idea when it might arrive. We have no cake for his 80th birthday despite ordering it a month in advance and calling the week before to reconfirm. There is no way of contacting them and no sign of the cake. ‘Baked and not delivered’ would be a better slogan. If they had simply told us they had no intention of delivering and had lost it at least we would have had more time to organise a replacement. £75 wasted. If arrives after the party, what’s the point? Avoid and grab something from M&S instead. A devastating disappointment with a total lack of communication making it so much worse.