Never heard of DX Direct so when I got an email saying a parcel was coming with them I did a Google search. Wish I hadn't because the awful reviews made me expect the worst. But then, it's more common for people to complain than to say everything was fine, so more fool me. The company I bought from on Saturday (29/1/22) told me to expect my standard (free) delivery for Tuesday or Wednesday. Today is Monday and the parcel has just arrived at midday, within the 2 hour delivery window that I was notified of earlier this morning. Also as notified, it was delivered by their driver Robert, who could not have been nicer. Even though I took the parcel he had to complete quite a thorough form on his phone that included a description of my front door(!) - presumably this helps prevent drivers saying they attempted delivery when they didn't. I didn't have to contact DX so maybe I bypassed some of the things people have complained about, but fair's fair - my parcel actually arrived early, in perfect condition, and delivered by a friendly driver. Couldn't have asked for more.