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Anonymous
Parcel left on my doorstep, mere feet from a public footpath at the end of my short, unfenced garden. Nobody knocked. DX’s email re delivery stated: “We take additional steps to ensure that our customers' goods can only reach locations and address types which they have specifically earmarked as being appropriate for safe delivery” DX also stated: “If we can we'll leave your item in a safe place or with a neighbour.“ If they’d simply knocked at the door I’d have collected it from the driver. The first I knew of it was an email, however. DX didn’t fulfil any of the promises in their email. Sadly, this is what people expect from some couriers, and I don’t think that this will change while margins are cut to the bone. I’ll be contacting the sports company, whose item was delivered, to tell them I won’t be using them again while they use DX. I’d rather pay a few pence more for a responsible delivery service.
3 years ago
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DX has a 1.2 average rating from 2,046 reviews