I missed the above delivery on a midweek day because I work 9-5 like most people. I rearranged the delivery for a Friday as I was working from home that day due to work circumstances. The item never turned up and I receieved no tracking updates whatsoever, even after the day was up. I tried to rearrange delivery for a saturday because I'm entirely unable to take delivery of anything during the week. It gave me no option, so I sent a complain to customer services asking why the delivery never occurred on the Friday. Customer services replied and said the item had never been loaded onto the vehicle for delivery, and without even asking, rescheduled delivery for tuesday. I took the tuesday off last minute and stayed at home for delivery. Again, I received absolutely no tracking updates whatsoever. By 5PM I wrote to the Live Agent Chat on your website and asked where my item was. They LIED and said it was taking longer than usual and that it would be with me soon. It never turned up. I rescheduled the delivery for a Friday because I had no other choice and never intended to be available. I wrote a 1 Star review on Trustpilot and again complained to customer services. They ignored the entire issue and simply said that they could see I rescheduled it for Friday, which was an utterly useless resposne to the issues. Friday rolls around, I'm out at work, and by some miracle they actually loaded the item onto the vehicle and tried to deliver it, obviously failing because I work during the week. I contacted the Live Chat and asked them what the hell I was supposed to do. I asked if the driver would return, I asked if I could collect and I asked if I could intercept the driver, and all three were refused. By some bizarre turn the advisor said the item could be arranged for a saturday delivey (why now?) so I said that would be ideal and agreed. It is now Saturday, no tracking updates and no mention that it is out for delivery. I contact Live Chat and ask if they've forgotten to load the item onto a vehicle and lo and behold, the agent says that yes, the item is not in fact out for delivery and I don't know why. I asked them how they were going to resolve this issue and they simply said they could only rearrange delivery.